Hudson Cadillac Buick GMC formerly Hudson Pontiac Buick GMC

My first and last time getting serviced at this dealer.
Had an 8:00 appointment for oil change, tires rotated, plus had a clicking noise coming from front tire.
They advised me that it was also time for transmission service.
Ok no problem.
THREE hours later they finally finished my car which consisted if oil change and changing the lug nuts on my car, tranny didnt need to be done…
Three hours for an oil change and lug nuts is just NOT acceptable. Plus there was a slew of people waiting just as long or longer than myself.
They totally overbook, they could care less how long it takes them. I would not go here nor would I buy anything from these people.
They have ZERO customer service skills.
Plus the setup is super small, people waiting are bumping into each other, the service counter is right there so we get to hear all that noise as well. There’s one lousy bathroom that not only the service people and customers use but the salespeople as well.
Very poorly ran operation!