Mazda of Poughkeepsie

Went to this dealership because an advertisement for a car on the internet. I called spoke to a salesman Mike asking if the car was still available, and made an appointment for the following day to look at the car. When I got there the car was 1400.00 more then the day before advertised price. Mike the GM came over and told me that he listed the car lower then it should have been… I’m sorry how was that my issue? I wanted the car for the price that the advertisement showed it to be that brought me into the dealership to begin with. I found Mike the Gm to be beyond rude, and unprofessional to me. I’m sorry, was I not a customer looking to purchase a car? If I was there with my husband I wonder if Mike would have spoke to me in that fashion. When I looked on line on cargues a website that lists cars and comps it showed that the car was priced higher then the comps in the area. When I brought that to Mike’s attention he came back to me, threw a piece of paper with comps on it and told me that if I could find the car cheaper to go buy it… lol…really Mike nice and professional… I must say that the brand new finance manager, was the highlight of my trip. He was beyond awesome. He just started the job 8 days prior and was the most professional person we came into contact with. I purchase the car because it was exactly what my daughter was looking for or believe me I would have walked out of the dealership, in fact I almost did, however, it was again what my daughter was looking for. Now the best part of this story. On the following day when I picked up the car… as I was leaving… Mike the gm said to me thank you, clasped his hands together as if he were praying and said please go online a write a review!!! I asked to speak with him, and said I was offended by the way he spoke to me and almost didn’t buy the car from him. What happened next was priceless, instead of saying sorry for the situation, he replied to me that he almost didn’t sell the car to me because I was nickel and diming him, and rude from the moment I walked in the door… guess what MIKE you did sell me the car… guess what MIKE I did write your review and here it is… and this one you can’t delete like your salesman Mike said you do if you get a bad review.

I have visited this dealer for parts and service several times and eventually stopped going simply because of a degradation in quality of service. Employees in the parts department have a consistently rude attitude toward customers and behave with little care. I have had a much better experience at other Mazda dealers. I have received the wrong parts several times and have gotten tired of it.

Purchased my car here and was promised a cargo net with my purchase. After going back and forth with the dealership and having them agree to ship me the item, I have still not received it. They have even stopped responding to my numerous emails inquiring about where the item is and when they will ship it. I purchased my vehicle from them over a year ago and I still do not have my cargo net! Don’t think I am asking for too much. Just something that was promised to me when I purchased he car. Very dishonest and poor customer service!

Really a great experience all around. The quotes I got through email made it sound to good to be true, but when I came in to test drive the vehicle, they were true to their work in regards to the price and what was included. Their sales team wasn’t pushy and gave me ample time to make my decision. The quote took approximately 20 minute and the car was ready the next weekend. I worked with Mike Weiss initially and finished up with Bob Serino.
These guys are more honest and straightforward with their sales pitched and didn’t push any unnecessary extra options. They gave me a great deal on a new CX-​5 and I would recommend them to anyone who is looking to buy a Mazda.

This place is terrible. Their team is extremely unprofessional. The finance manager is SO SKETCHY AND RUDE. That was the worst part of the process for me. Check your documents thoroughly before you sign ANYTHING. I caught numerous major errors and hidden fees that I did not agree to. Be ready to be hassled into purchasing extras that you do not need and if you do not get them, the tone of the meeting completely changes. Don’t even get me started with the service department. The most unprofessional people I have ever worked with (minus the very sweet girl at the front desk). Told me my 2014 Mazda CX-​5 was ‘old’ and they were not surprised that it broke down twice over a span of 3 weeks. Come to find out there was a recall that solved the engine problems. STAY AWAY from this place!

I got to work with the Dream Team — Mike Weiss, «Calvin» Klein, and Sean Germano! As a woman buying a car alone, I found their approach to be exponentially more respectful, attentive and FUN than any of the other dealerships I’d visited or with which I’d had interaction. They listened to what I wanted; Calvin found the right car for me, Mike negotiated what I felt to be a fair and thoughtful price, and Sean came in on his day off and took all the time I needed to fully explain the terms of the contract. Thanks to their expertise and demeanor, I now have a Mazda that I love and I feel soooo good about buying, every single day!

Oh no, no, no… this place is real skecthy, they will add-​on complete BS items like Simonize and Key insurance for $ 700ea, you have to ask for the #‘s 3 times and it will constantly change, getting lower the more you demand to see it. Their internet ad was wrong, saying it had a Tech package while it did not… sure mistake, r-​i-​g-​g-​h-​t! I was suppose to pick up the CX-​5 that very day, but it got scrubbed– the manager wasn’t willing to cut into his profit margins to close the deal, the saleman/​woman was very nice tho. Clearly customer service/​experience is not a priority at this dealership– my time has value and I negotiated fairly! I actually had a similar experience here 3 years, almost closing another deal on a Mazda5 that i did purchase from Colonial Mazda, these scum didn’t send me back my check I gave as a deposit at that time– had to put a stop payment on it as a result. Simply NOT trustworthy at all.

I joined Unilocal just to share our wonderful experience with Mazda of Poughkeepsie! My husband and I were all set to purchase a 2015 CX-​5 from them in January, and were really upset when the deal fell through. It was an honest mistake, and they more than made it up to us by holding a 2016 CX-​5 for us and selling it to us for a great price. We picked up the car today!
We had been in touch with many tri-​state Mazda dealers before deciding to work with Poughkeepsie Mazda. None of the others were nearly as straight-​forward and true to their word. It was well worth the trip from Brooklyn.
We worked with Jamal and Mike W. Highly recommended.

From start to finish, my experience with Mazda of Poughkeepsie has been absolutely atrocious.
I purchased a used Infini there in November 2014. At purchase, I knew I needed to bring the car back to have lug nuts and tire sensors replaced. As soon as the parts were in (I had to keep calling because they weren’t in when the sales person they’d they’d be), I brought it back. I also let them know about a rattling in the hood and the oil light flashing on and off. The service was performed, but the tire sensors never reset. No big deal, I would just bring it back when I had time.
One week later, the engine was having trouble (it was not drivable, shifting very hard between gears and bucking), so we brought it in for service. The loaner they gave me was dirty and smelled like smoke, not to mention it was pretty much a driving commercial. After a few days and no word from Mazda, I found out it had to be brought to Nissan. Nissan let us know that all of the tire sensors needed to be replaced and reset, and that the rattling in the hood was a joint piece that had to be replaced. Nissan did all they could (tire sensors and joint piece), but the vehicle eventually had to be brought to Infiniti of Ramsey (New Jersey — about 75 miles away from us) to find out what the issue with the engine was. At this point, I contacted the general manager, Mike Weiss, regarding the status of our vehicle and the dislike of the loaner. Mike was kind enough to let me pick a car off of the lot and he put dealer plates on it for me to drive until I got my car back. It was a brand new vehicle, and I was very happy.
However, Mike was NOT kind enough to reach out and give us the details on what was going on with my vehicle, as he promised he would. He made no effort to inform me of what was going on, even though he gave me his personal cell phone to contact (which he never answered and only texted on — SO unprofessional). I eventually called Infiniti in NJ, but they had no record of me or my vehicle. I demanded to speak with the service supervisor, who informed me that Mazda brought the vehicle there under their name, giving Infiniti the impression that it was a dealer car, not a customer car. Infiniti was great in calling every day with an update, now letting us know the car needs a new engine, and the warranty will not cover it because there are no service records for it, so Mazda will need to pay out of pocket. Keep in mind this is all within the 30 day return/​service policy. Thankfully, this cost is not on me, it’s on Mazda. To no one’s surprise, Mazda does not communicate this with me. Infiniti then lets me know that Mazda is looking for quotes on new and used engines, and that they are trying to get the car auction purchaser to pay for the new engine. I had Mike sign a promissory note indicating that a NEW engine would be replaced into the car.
Mike reneged on the note he signed, saying «you don’t deserve a new engine, it’s not a new car». He also said that Infiniti wanted 10k for a new motor, and that was way out of the ball park. He was looking for this to be around 6k.
After TWO MONTHS of back and forth with Mazda of Poughkeepsie, consulting with two difference attorneys and the service manager at Infiniti, I decided to end the headache and have Mazda buy the car back.
I purchased a beautiful G37x at Ramsey Infiniti. I met the service manager, who said he would have gladly put a NEW motor in the old vehicle for 6k.
My main issue is the lack of communication on Mazda’s part, and how they dodged the fact with Infiniti that it was a customers car, not the dealers. Not to mention, how completely unprofessional Mike Weiss, the General Manager was. He NEVER returned calls, only texted, and only answered when I called from a number other than my own. I understand a dealer can’t know all the wrong things with a car mechanically when it’s purchased at auction, but I do expect some responsibility on their part for selling me a feculent car.
For the sake of their business, I hope this disastrous situation is one in a million. It’s unfortunate that they aren’t able to face an issue head on, and make the customer happy. It was clear to me that Mike Weiss has no clue what he’s doing running that car dealership. He even forgot to ask me for the title when we were doing the buy back paperwork. I literally had to say, ‘You need this, right?” and hand it to him.
Because of this, I would never purchase a Mazda, and the last thing I’d EVER do is purchase or recommend Mazda of Poughkeepsie.

My boyfriend just bought a Mazda 3 here a month ago and he’s really happy with the car. Not only did we get the best deal around, but the service was excellent. Bob was awesome and Mike in financing was great too! I highly recommend this dealership if you plan on getting a Mazda. It was well-​worth the hour drive!

Really a great experience all around. Worked with Bob S and Mike W. Started off casual, no pressure, no long time-​wasting sales pitch, got me out the door with a quote and trade offer in under 20minutes, ironed out the details over email and picked up a few days later.
These guys are more honest and straightforward than any dealership I’ve worked with in the past. They gave me a great deal on a new cx9 and an amazing offer on my trade. I only hope that when it’s time to turn in the cx9, mazda is offering something that works for us so I can give them more business.

I’ve purchased many cars here and the service is always excellent, the staff super friendly and Mike Weiss makes buying a car stress free and easy. I recommend this dealership to friends and family and they’ve been pleased as well.

Have been coming here for maintenance work since its opening a few years ago. It used to be a Saturn dealership, and the location is convenient. Previously, I’ve gone to Colonial and Compass Mazda for Mazdaspeed work-​quite a drive. Never had an issue, and Kevin, the service manager, is always helpful, giving me honest estimates. Danny, the parts manager is down to Earth and is always willing to chat about my car with answers to my questions. I drive a speed6, with mods and a lowered suspension, and never worry about the quality of work, because they treat my car like it is their own. For a local business, I’m happy to give them my time and money. On another note, the sales team is always friendly while I wait for my service. Highly recommend.