Prestige Auto Body

I got rear-​ended in my brand new car. I had owned it for 8 months and it just hit 6000 miles. The main damage was the rear bumper cover, the underlying brackets and some metalwork which all had to be replaced.
The metalwork and the physical repair was excellent. The problem was the color match. It really didn’t match the car and was dull! Not only was the color off, but the metallic flake was different in that it was not as prominent and didn’t match the rest of the car. There was also excessive orange peel texture to the finish that didn’t match. Looking at me like I was crazy they felt it was «Pretty close». I didn’t realize «pretty close» on a BRAND NEW CAR is what we were going for! I had my spouse and friends look and they all agreed it was noticeably off and dull. They actually seemed annoyed I wasn’t jumping up and down about the job they did and said I was possibly the pickiest customer they’ve ever had. Is «Like it never happened» really an unrealistic expectation? I would have settled for «You really need to walk around the car and catch the right light to see it.» Now I’m honed in on it and it’s difficult NOT to see.
I chose the shop (I interviewed 5 shops prior) because they had a good reputation and were the only shop (Which was very clean) with two paint booths leading me to believe perhaps they had an edge. They said they would repaint, but ONLY if they ended up basically repainting half the car! Essentially RUINING the beautiful stock paint job. I wasn’t willing to take that chance. It really shouldn’t be THAT hard to get a proper butt match on an 8 month old car!
Trying to make best of now limited options, I had them wet-​sand next to the butt match at the quarters and buff it up which DID look much better. So now it matches, but only in CERTAIN lighting conditions. It should be the other way around where it matches 85% of the time. The rest of the time you can still see it.
I’ve been sitting on this evaluating it for 3 months before writing this and I’m just not happy with it and I know the shop is not going to do what I want which is just to repaint the bumper and perhaps a light fade on the trunk. They’d said 10% chance they’ll be able to get it better. Granted it’s a red metallic, but c’mon. You told me you’ve got imported world class painters and all this other jazz, and it’s 10%? Maybe they’re right, but it sounds like they just didn’t want to do the work/​expense of materials to me.
They were paid in full by insurance (Which let’s face it is PREMIUM rate!) so now I have to find another shop willing to get it right and spend money out of my own pocket. Excusing the accident, the color match has made me fall out of love with my new car. The first new car (Which I splurged a little on) I’ve had for over a decade and will have for years. Every DAY I look at it, it bothers me and it’s a monkey on my back. Yeah it’s my problem that I can’t just «get over it», but it doesn’t make it suck any less. The car was a big deal for me and the most I’ve ever spent on a car at $ 43k.
I can’t prove it, but I also think they scuffed the outside of the driver’s seat near the adjustment controls. I don’t remember it being there and as anal as I am about this car I think I would have noticed it. Though I could have let that go if the paint was right.
So unless you aren’t picky or have a REAL EASY color to match (like black), I would not recommend prestige auto.