Custom Hearth

I stopped in a year ago and spoke to Patty regarding a prospective stove purchase. She walked me through a dozen or so different wood stoves, taking the time to talk about each stove’s features.
I mentioned that I wanted to build my own hearth pad and she was kind enough to share instructions on how to build one and how large it needed to be to meet code.
Their crew came out and installed the chimney stack first. The craftsmanship of that installation was excellent. Very clean job with the flashing and cutting of shingles. Then Dan came out to install the actual stove and all piping going up to the ceiling. Dan was incredibly helpful, very friendly and complimentary about my work on the hearth pad.
I’m writing this review next to my beautiful new wood stove. It heats the entire 800 square feet with ease and the look of a Lopi stove in our home is wonderful.
I would highly recommend Custom Hearth to anyone looking for a wood stove. Their customer service was top notch as well as their products.

I was very impressed with Lopi stoves in a couple different applications and wanted to buy one for my new house. Custom Hearth is the local seller for Lopi, but when I called to ask some questions, they were incredibly rude. I asked my wife to stop by and look at the stoves, but again they were super rude and condescending to her too. I don’t know how they stay in business with that attitude, but they’ve been there for a long time. I went out of my way to buy my Lopi in Bellevue from a dealer that was super friendly and helpful. Go to Lopi’s website and find their Bellevue dealer for MUCH better service.
If you have other fireplace needs, go to Heritage on Viking Way. They don’t carry Lopi, but they are friendly, helpful and knowledgeable.

Well, I should have taken the hint when first walking through the front door, a very angry customer went stopping out. Of course I thought it would never happen to me.
I bought a Vermont Castings woodstove from them a few years ago. Paid more than I should have, but they are local and if I had a problem, I felt they’d take care of me. I declined their install service because we were just replacing an existing stove. Apparently because I did not pony up $ 400 to Dan Orsborn at The Right Choice Chimney Service, I forfeited all rights and warranties. If you don’t use their guy, then you must be at fault and all bets are off.
This little stove goes in a 250 sq ft. rental cabin incase the power goes out in the winter time. The cabin is so small that when you fire the woodstove up, you have to leave the front door open or you cook. The tenant told us that within 6 months the black enamel finish was flaking off. Fast forward three years and the tenant moves out. The enamel had fallen off the stove in great swaths! Looks horrible.
So I took my receipt on down to Patty Swan at Custom Hearth and showed her the photos. She was appropriately appalled and said it was a factory finish defect. She was all helpful and nice until she found out that we hadn’t used Dan from the Chimney Service. Then she said it was 3 months out of warranty and there was nothing she could do for us. She then tells us the stove must have been over-​fired… which would have the effect of cremating the occupants of the cabin if it were possible. She told us to go away and there was nothing she would do for us.
So you can go ahead and spend your money there, of course it wont happen to you…