Carpet Green Clean

Carpet Green Clean is horrible. Frist appointment scheduled, no show. When I called to check on it, they said it was cancelled? Rescheduled. After waiting through my window, 8 – 10, I called at 10:15. They didn’t know where the service person was or when he would be there. After finding out he was more than an hour away, I cancelled service. Two days out of my life that I wish I had back.

The gentleman who came to our house was not dressed professionally and initially went to the wrong address entirely. When he was about to get started he said «So I’ll just go around what’s on the floor.» (we had picked up everything but left the furniture.) I said ‘Oh no my husband can move the furniture. Just let us know where your starting and we’ll get stuff out of the way.” He balked at me and said «I didn’t measure for under furniture.» Your apartment would be too big for the package deal and it would cost at least 90 dollars more.” He had already informed us that the apartment was too big and I had already paid extra for that space so needless to say I was ticked that he didn’t measure for under furniture. Who the heck gets carpets cleaned and doesn’t move the furniture? This is the last time I EVER use this company. Green or not their customer service and policies are terrible. He even tried to talk me into paying him 20 $ in cash for the Deep clean. Telling me I could have it for half off if i paid in cash. Which was obviously him trying to steal money from his company. When he finished going around all of our stuff he asked to wash his hands. (We’re getting ready to move all of my stuff is packed so I dug out a hand towel and things for him.) Then he took his stuff out the door and said «Have a nice day.» and that was it. The end of the worst carpet cleaning I’ve ever dished out money for.

Do NOT use use this company. I wish Unilocal had a zero star rating, but they don’t. Make sure you read the fine print before you sign. In BIG bold letters «NOT BE LIABLE FOR THE FAILURE TO REMOVE STAINS». They up sell to do the deep cleaning. The next day the many stains came back. When we called to have a redo they had equipment failure — for a week. I called to have a refund of the up charge and we were told that this was up to the owner. We never received a call back.

I had scheduled a cleaning for today and they put me down from 12 – 2. Well no body shows up and no one calls either. 2:30 I call and say I’m waiting, they make no apologies and say they will have the technician call me back. Now it’s 3:20 still no call, I call again still very nice asking, is someone showing up? she says well maybe he is still on a job I’ll try to get in touch and have him to call you back. It’s 4:00 and still no call and no one shows up. I call and ask what is going on, I still have not lost it but I’m not cheery either, she tells me they are having a problem because the technician is not responding. So when I ask why they did not call me earlier and what my options are rather than apologizing she tell me I should not yell and they are loosing money too and she wants to reschedule me for 4 days from now and when I say that’s unacceptable does she offer to call a sister company. She was rode and not accommodating. If she would have just been apologetic and a little considerate for their mistake from the beginning I would have probably not wrote this review

I recently received service by this company at my home on Monday of this week. The reason for the service was due to pet smells in a home that we just recently moved in to (brand new carpet throughout the home). I scheduled an appointment with a gentleman named Jason over the phone for a time slot of 12−2pm. The technician was late first off. When I advised him of what I was trying to have cleaned he recommended that I purchase the «pet treatment», which I did. After the tech was finished the home smelled great (like citrus), and looked very pretty… the very next day our carpet smelled even worse than it did the day before and felt stiff to walk on. I gave them the benefit of the doubt and thought that maybe something may have gone wrong with the machine so I called the company back (spoke with the same gentleman) and advised them of the situation. He assured me that they would have no problem scheduling a «redo» for the next day a with the same time slot (between 12−2pm today). At 12:42pm I called to confirm that the tech would not be late again as I did have work I needed to get back to afterwards… Jason advised me that I must have made some mistake as he had me booked for a different day. I assured him that as we were speaking to make the appointment I added it to my calendar and shortly after took the day off of work to accommodate the appointment. He refused to believe that it could have been any fault of his. I advised him that I was unsatisfied with this service and would like a refund I was also hung up on like the previous reviewer for this business. This was not a pleasant experience and I am now out of two days of work for a NOT so clean carpet.

I made an appointment with them 3 days ago. I set up the appointment at for this am at 10:15 am. They never called or showed up. I left them 2 messages (no live person) to ask them if they were still coming. Someone called me at 12:03p to tell me that they were not showing up, and calling me to reschedule. He said the driver had some problems. I told him I would have appreciated a phone call to tell me what was going on, since I had to make arrangements to be home today. He did not try to remedy the situation and the phone call ended. I called him back to find out where they were located, and instead of talking to me, he hung up on me. I heard about this company through a mailer I received in the mail. I would not recommend them at all. Huge disappointment, and a waste of time for me.