Chase Bank

Hit and miss. Mostly a pretty pleasant experience overall. Where I do have some constructive criticism is this;
One cannot use the drive-​up ATM without exposing their pin number to everybody in the neighborhood. It is obvious to me when I’m driving up behind someone exactly what their pin number is because there is no sheild of any kind blocking the data input from prying eyes. As I pulled around I could also see the person in line after me inputting their data as well.
I would like to see this situation remedied as soon as possible. Thank you for listening!

A fake cheery smile does NOT get rid of how annoying & frustrating it is to wait for a banker … Been in here 3x today and only 1 banker in at 1:30 … Just had a simple request to up my ATM limit — I was told I had to go into the branch office after I couldn’t do this online or via their customer service line. Even the banker had to call for help — nothing’s ever simple at this place and take 3−4x as long as it should … I’m going to move my banking somewhere else.

Cha$e Bank is the epitome of «BIG BANK BANKING» because of the ridiculous Fee$ they try to charge — This morning, Cha$e tried to CHARGE ME $ 8 to cash THEIR MEMBER’s Cha$e Bank NA check, all because I did not have an account there, nor a Cha$e Credit Card nor a Cha$e loan. My Drivers License + other ID’s were insufficient to get cash from Cha$e for a valid check printed and issued by «Chase Bank NA». This so offended me that I refused to play the Cha$e Fee Game, took back the Cha$e Bank Check and walked out.
This example of AWFUL Customer Service is exactly why I do not bank at Cha$e, nor should any of you. Please don’t bank at Cha$e, unless you enjoy being gouged for $ervice Fee$ that are absolutely FREE at most Credit Unions! Anybody can get CA$H for my check directly from my Credit Union for FREE — no $ervice Fee whatsoever. Want a FREE Savings and/​or Checking Account? Want FREE Bill-​Payer Service? No Service Fees at my SD Credit Union! And even for-​Fee services like Credit Cards, Loans and the like are available for a fraction of Cha$e’s Big Bank Fees. What does Cha$e provide for FREE? If you are lucky, Maybe you can find a mint in the lobby…
Please seek out a Credit Union Voted BEST by its Members, and you will be pleasantly surprised by their Lower Rates, Fewer Fees and Faster Service. Most Credit Unions will far exceed your expectations in most every category. There is a reason Credit Union Members vote for their Credit Union, sign up their family and endorse their Credit Union to friends.
Banks like Cha$e vote for themselves, then line their pockets with your hard-​earned money! Cha$e Bank is first in just one category — #1 in Serving Themselves the Many Fees You Will Pay. Cha$e Bank NA Chased me away, and I guarantee they will CHA$E you away too.

Only 1 teller and 6 people in line. The wait is much too long! I get it — Chase is too cheap to hire a few more tellers. It’s the Chase way. Frustrating!

The worst customer service ever! I love Chase Bank but I will never use this branch again! There was only one teller at 2pm, after a four day weekend! Are they nuts!
I waited in line for 25 minutes to deposit a check! The teller was an absolute star! She was the only good experience while I was in the bank for an hour! Yadranka was the teller’s name and she was amazing, an absolute doll … !!
After seeing her I needed to see another banker to track down some checks and was told to wait in the lobby. I did, for 30 minutes before I left in disgust! Never again!
Absolutely horrible customer service!
Yadranka was the only one in the whole place that seemed to care.

Poor costumer service! Been waiting here for more than an hour to open my son’s account,

Excellent Service. Quick, Friendly and helpful.
I had a great experience at this Chase bank. I wasn’t forced to fill out any paperwork, the teller was very friendly and there was no waiting.
I haven’t been in a Chase bank for a long time now that I can do all my banking on line. The only reason to go to an ATM or Bank is to grab cash or deposit a large (over $ 1500 check). I will be doing it here from now on.

Chase bank is a fee machine. I had my business and personal accounts with them for years before they started charging for everything. I change banks as soon as that happened.
I recently went on to quickly can a check a customer had given me and was told they would charge $ 6 to cash it. What a joke! I know the tellers have no control over this and don’t blame them. I just refuse to do business with a company who charges for doing nothing.

I get great service every time. Especially from Adrian who always goes out of his way to help me and answer any questions. :)
Always a ton of parking and I’ve never had any trouble getting what I need from this Chase.

Very convenient location at the corner of Poway & Pomerado Rd.
It’s not the newest location, but has everything you need — friendly tellers inside, walk-​up ATM, and a drive-​thru ATM.
A ton of parking and never too busy.

Great location since the shopping center has a CVS, gym and a bunch of eating areas. So far, I’ve had great experience with the tellers so customer service gets a 5 star.

Located at the Northeast corner of Poway and Pomerado!
It has a drive-​thru ATM and walk up ATM. Not the fanciest décor, but I’m all for quick service!
I walked in on a Friday afternoon (being prepared as always!), immediately walked up to an empty teller, and was out the door within 15 seconds.

It’s always pretty in and out.
–No selling of services I don’t want.
–Location is close to many good eats, fast food, pharmacy, craft stores, etc.
–Needs more ATMs, there’s one regular one on the side and one drive-​thru.

The tellers are nice and they have drive thru ATMs but they need at least one more non-​drive thru one.
Also, add some calculators near the slip desks! This has to be the only bank I’ve been to where you need to calculate everything in your head. What is this? Math class?