Enterprise Rent-A-Car

I’ve been using their cars at least half of a dozen times, and always positive experience. They pick me up from Perry Ford dealership right the way and I get a car within 20 min. Good caring people, very pleasant atmosphere. Go team Poway!!!

My car was in the shop for major engine work, so I needed to rent a car. I went through AAA and made a reservation with Hertz (because it was cheaper), but my friend dropped me at Enterprise on accident. I walked in and realized I was in the wrong place. The lady asked if she could help and I told her I was in the wrong place. She smiled and said she had cars too. When I told her Hertz was cheaper, she said she would match their price. And she did. :-) I ended up extending another four days because my car wasn’t ready. I love Enterprise because they are always friendly and courteous and have locations that are convenient to where I live. I did not know that Enterprise did price matching! I appreciate this because I have a limited income, but Enterprise has always been my rental car agency of choice for at least 20 years! :-)

Nice customer service representative and quickly getting the car to me but:
1) She tried to trick you into getting extra insurance from them by just asking something like this «would you like a basic or premium protection?» No other choice like no insurance from them? The representative seemed not happy and rushed off when I asked about it and refused the $ 23 a day for the basic cover. Very rude!
2) the car is clean outside but dirty and smelly inside.
3) this Ford Fusion has a new electronic parking brake system that it took me a while to figure out? You have to turn on the car to see yes there is a parking brake symbol on and how to release it, I was looking for the manual parking brake to assure that it is on before I turn on the engine (old school?). The representative was gone as soon as she gave me the signed contract so no help.
4). I reserved a full size car but I got no other choices at the time either the jeep (a free upgrade) or this? I picked the sedan for long distance drive but this car is small and not very smooth of switching gears on hills.

I am without a car for a few months, so I use this Enterprise rent a Car location when I need to go somewhere that the bus system go to, or for a time that buses are not available. I am pleased with the cars and service.

Awesome service! Best I’ve ever encounter for car rental. There was a bit of a wait to get my rental, but over all I am very satisfied. Will continue to come back to this location again and recommend them. All staff there were super friendly and go out of their way to make sure that all customers are satisfied with their service.

Love the peeps up there. Great service awesome personalities and a shout out to Mr man from London great man, all the folks are really a pleasure and it is hard to find these days. Perry ford hooked me up with a rental so I personally have always used enterprise for service and I have to say I have never had an issue.
Keep it going guys & gals great job!

This location was selected by AAA insurance, and was recommended by the body shop in which I was getting my car repaired. Clearly these companies get kick backs!
I received a car that was damaged — and didn’t notice until it was in my possession. A chip which had clearly been there, evolved into a cracked windshield, and a trunk lift gate chord had been severed. These things are being «notated on my contract,» but a «damage report» will have to be conducted. I am 100% fine with taking responsibility for any damage that I caused — it would be horrible karma not to — however I have a real problem with someone passing the buck onto me.
Secondly their customer service, even before the damage, is atrocious. They always have a kind tone, yet are so condescending with their words. They make you feel like the least important customer they have. On two occasions — once while booking — they said they were too busy on Monday mornings to deliver a car… something they advertise. The person explaining this to me was so rude, and made me feel like I was an inconvenience. An inconvenience that is a paying, repeat customer. Next when I called to report the damage, after explaining the situation, I needed to confirm delivery. The lady I spoke to, said «I’m sorry Mrs Peck, I have like 3 lines ringing, I am going to have to call you back.» I am sorry, I WAS ON HOLD for 11 minutes waiting to speak to someone, the least you can do is treat me with the respect I deserve to hear my questions and concerns. Awful. I will never recommend this place.

This location is really fast and easy to deal with. They always accommodate my needs and are flexible. This is truly a good rental place when you are in a bind. Best deals, too!

I used Enterprise to rent a car one way to Corona. Be aware, there is a wait to get your car! Even if you have an appointment, you can wait up to 30 minutes to an hour (this was very inconvenient because I had an appointment & was late about an hour late).
They wash your car beforehand. I wish they had cleaned the inside better because it smelled like vomit. A worker will inspect the exterior with you to go over any dings so that if there are any, you both are aware.
A cool treat that I learned is that if you rent with them, they will drop you off at home or at the location you need to go to (only certain locations will do this though).
They only accept credit cards.
You can use your own insurance or purchase theirs.

Absolute worse car rental ever. First, they made me wait 2 hours to get my rental. Second, made come back THE VERY SAME DAY to exchange the car they gave me earlier because the car they gave was higher priced that one I was supposed to get (after waiting for 2 freakin hours). Third, they were suppose refund me my deposit plus the insurance THAT I CANCELED THE VERY SAME DAY I GOT THEIR CAR. It’s been 2 months now and they haven’t refunded me because it says in their part that it has been authorize even though I haven’t received it yet. My bank told me that no refund transaction were completed during the date that they gave me and suggested that I contact their merchant to redo the refund. No one in their staff have been able to help me fix this issue and they have completely ran my patience to the ground.
If you value your TIME and MONEY, do not go here.

Unprofessional! I scheduled a pick up reservation and no one came, then by the time someone from the auto body shop dropped me off there were 5 people waiting with a similar situation. Waiting 30 minutes just to hand over my credit card and then an additional 15 to get a car ready. Not a satisfied customer at all!

Had to rent a car while mine was in the shop. Had the car four days. Military/​VFW/​Triple A all offered — only got a 5% discount. Fast pick up from the auto body shop. .. quick service out the door. Only had ½ tank of gas — had to guess how much to put back in the tank. Quick check in when I returned the car. Had to wait awhile for a ride back to the auto body shop. I will probably use them again if I have to.

So i have been using enterprise every other week now and i have to say, the poway staff has been wonderful, always busy that shows how well of a location they are, team work a-​plus. A phone call the day of to make sure rental is working fine, i would definitely recommend to friends and family how great this team works together, to future clients do not stress if only 2 people are working they are doing the best to get you back out the door.

I stopped doing business with Enterprise in Poway, due to their high pressure sales tactics in selling their insurance and upgrades.

My auto body shop basically screwed up and I needed a rental while they fixed my car. The auto body shop told me they would pay for the rental and they put me in touch with Enterprise. The car was a very nice, clean Hyundai. I loved it. About two weeks later I see a charge on my credit card. I called the auto body shop and they told me they would get back to me. Amanda from Enterprise called me a few minutes later and I told her what happened. She said typically the customer pays for the insurance coverage (I was not told that by John at Auto Body Excellence.) Anyway, Amanda very nicely told me that Enterprise would take the charge off my card. I personally thought Auto Body Excellence should have picked it up but was so impressed when Enterprise said they would eat it. When I need my next car rental I will definitely go to Enterprise. Thank You!!!

I had a rental from Enterprise for 15 days. I made my reservation online and when I arrived the employee that was helping me went through my different discount options (corporate vs Geico) to make sure I was getting the best deal. I asked if there were any free upgrades available and I bumped up a level or two. I got the keys to my rental immediately and without a wait. Over the course of my rental I had to call several times to extend my return date. Every time I called the person I spoke to on the phone was fast and courteous. When I returned the car I was assisted right away and provided with proper receipts. Great customer service!
The only thing I would critique would be that my rental was due by 1230 and since I returned it at 230pm I was charged an entire day for those two hours. I was told in advance that this would happen but of course as the customer I wish there was some leniency with that policy.

Open on President’s Day.
But, it felt like all their worker’s had the day off because I had to wait 30 minutes to get my car.
It was worth the wait because I got a free upgrade a few levels up and a shiny and washed convertible car.

I’ve sat around for 30 minutes waiting for a car. There are still 10 people who have been waiting longer. No way to run a rental business, hoping cars show up.

UPDATE: someone from enterprise corporate called me and told me they’re not able (willing?) to support an express checkout. I guess business users don’t represent enough business to justify it. I plan to try avis, hertz or budget in the area to see if they have something that fits my needs.
These guys are great and always go out of their way to help and get you what you need, when you need it.
However, there’s room for improvement for business rentals. I would prefer they offered a service where i can show up and pickup the car without going through the car class, gps and ins and prepaid gas upsells. This being a corporate rental that provides their own insurance, I dont need to walk around the car with the agent before and after and note defects — this stuff is for your retail customers. Please get me in and out in 2 minutes — keys and a signature.

Normally, with services or restaurants, you have the standard things that you need to rate. Service and quality of the product. The whole interaction takes roughly an hour or so, give or take a half hour. Rental cars I feel are different. You have the greeting, the check out, the actual car, the check in, and then the closing of the bill. In the past, I have never had a problem with Enterprise. This time is not entirely far from the norm.
Greeting. When you show up on a Friday morning, you can expect to have some delay. Luckily for us there were only 2 groups ahead of us, both of which were being shown cars. When we walked inside, we were pleasantly greeted by someone manning the counters. She had a pleasant demeanor and she helped check us in for our reservation. She then informed us that someone else would be showing us the «car options». Now she said options implying that we could choose from a few different cars for the class I reserved. At least that’s how both me and my wife thought of it. The greeting was a pleasant experience and a plus.
When we went outside with the other associate, she explained to us our options. A Jetta Sportwagen and a Ford Fusion. Not a hybrid but just a fusion with eco boost. She tried upselling us the Ford fusion saying it’ll save us on gas and that we would definitely need the trunk space given that we were going to vegas. I appreciate the sentiment but I was sold on the VW. I was also confused though. The «Choices» we were informed about was the class I reserved, or a $ 25 up charge. I guess they have different definitions of «choices»
Next step: the check out of the vehicle. We walk around and she explains to us their metric for what they charge people for. As always with any rental car place, we still voice our concerns over minor dings and dents, including the ones you have to look at a certain angle for. She assured us that all these were nor going to be charged for but she will mark them still. That was another plus in my book.
Then comes the next part which I found a little pushy. The insurance upsell. Typically (read ALWAYS) the person checking the car out with you asks if you would like the travelling insurance. I think it was $ 35 /​day for us. I kindly declined and she pressed it a little bit saying that 95% of her clients get it for where we were going. I kindly declined it again. She then asked me what road side assistance I have. I told her AAA. She said she could reduce the insurance due to my provided roadside assistance. I declined her a THIRD time. She then explained that it is a good idea to get the insurance just in case something happens and if something DID happen, we would have to have our insurance pay and they would collect the deductible. I not so kindly declined a FOURTH time. At this time, I am thinking in my head, «she’s just doing her job and I respect that but can we move on?» Nope. She asked a fifth time if we want to get the insurance which would make great peace of mind. Nope… Nope and nope.
Finally we’re on our way. No major qualms with the car except that I had to fill it up with gas before leaving (they only require you to return it with the amount of gas you rented it with) and that the sunglass holder was broken. I called that in and they said that it’s a non-​issue. Just let them know when I bring it back.
The return. True to their words, they didn’t charge for any dings we saw beforehand nor did they charge us for the sunglass holder. The check out was relatively quick and painless. Except the fact that they served an older gentlement who was in a suit before me, a «younger» guy in a t-​shirt despite the fact that I was there a good 5 minutes before him. I don’t blame them for this… I blame the old guy.
One last thing. I didn’t have a ride home and instead of using their complimentary shuttle service, I decided to drop the car off the night before. I parked it on the driveway where their front door is. It’s not on the street. During the return, they kindly told me I shouldn’t do that because they get fined by the city which they pass on to the renter. I appreciatd the warning and just thought that a sign out there could help. The guy working said to just park it across the lot against a wall. Just so it’s not in the traffic area. Oddly enough though, I was the third car parked there.
In the end, I’d rent from here again. Everyone’s really nice. It was just the pushiness for the insurance. The car was okay for what we needed. It was old (44k miles) and worn, but still worked.
TL:DR — Friendly staff that can get a little pushy.