Protection 1 Security Solutions

These guys are the worst! We have them for fire monitoring at our place of business.
Recently we have had to call because our alarm won’t stop ringing. Last week after I gave them my information and password, the lady first told me how to silence it. When I told her I didn’t have the buttons she was talking about, she then realized it was a commercial fire alarm… not super comforting to say the least.
Then she said she could get a tech out in 4 days… when I asked her how was I supposed to to run a 24 hour business with a ringing alarm? She told me she could do nothing about it.
Then the ringing randomly stopped. The tech came out 4 days later, put up a new antennae, said all was good.
That very night the alarm starting going off again at 11 o’clock at night. The staff reset the alarm, it went off several more times but stopped around 2:00 a.m.
I then get a wake up call at 4:38 after all has settled down to tell me there was trouble in the line! Not happy!
I called the call center in the morning, I was not happy, but not ranting and the lady on the phone told me to «calm down!» Seriously?
She made an appointment for next Monday, once again, the alarm goes off, my husband called, and once again he was told it would be 4 days until a tech could come out… what kind of service is this?
She puts him on hold, comes back and says «we can send a tech out at 5:00 pm but it will cost you $ 300+ dollars!»
He said forget it… we will figure it out! Then out of the blue in comes a tech… can’t wait to see how long this lasts! I can’t wait to cancel our service… total rip off!,

#9 of 100 Unilocal Reviews 2016
«Aye, you got protection? «
Well as a matter of fact, yes I do. Protection 1 Security Solutions has got my back. They are a nationwide security company that provides services to both residential and commercial customers alike. I did not actually visit the office, but the San Diego office is located in Poway and their technicians are SD locals. Heads up, I have had them monitoring my home for about a year now and wanted to recap my experiences with them.
As a USAA member, I was referred to this company since they do special pricing offers for USAA. The consultation and appointment process was easy. A little bit info regarding costs that annoyed me a bit was that the salesman didn’t disclose the fire and police permit application and fees that you have to pay on your own after the installation was done. That process took at least 2 months of sending payment to the SD city government and getting approval.
Anyways, the technician that came to set up shop was great, well trained, informative, and patient to answer questions completely. We were exploring all access of the house and safety issues. He actually came back yesterday to install a couple more options, and I was glad it was the same technician that I can trust.
Thank you P1 for your service and surveillance. Now I don’t have to hide my wife, hide my «kids» ‘cuz they’re rapin errbody out there.

THIS PLACE FRAUDS CUSTOMERS! So this week one of their salesman by the name of Matt came to my door saying that he was doing an upgrade to my alarm system and they were taking over for the old alarm company. He had all of our information on his ipad, so things looked legit, boy was I wrong. My mother had her alarm system put in by security networks which is a great company by the way. My mother is ill and I was talking to this dude about the alarm system. To sum it all up, my mother told me to call the actual alarm company to check if they were doing upgrades with fraudtection one, and they told me this was not true, fraudtection one is doing anything and saying anything they can to get customers, their company sucks and they have lost a lot of business. No wonder they go around telling lies to people who have legit security systems. I called up Matt and gave him an ear full, told him not to send his tech out to my house and he should have been ashamed of himself taking advantage of people. He sat there listening as I told him about my dying mother, he had no conscious at all to get up even and leave as he knew of the lies he was telling. I’ve put calls in to Mike Turko, the news, and now I’m about to contact the BBB:)

Stay away from this company, when the alarms goes off it takes them 3 min to call my # and ask me if everything is ok. then they call the police
we are talking about 6 min before the first call to police dept. Guess what, the thief is not waiting ‚. Then try to DC the service and they will give you the run around for ever. Was with «protection one» 3 years. No way ever again.

Consider carefully before getting into a contract with this company, they turned out not to be a good partner to our small start-​up business. We paid thousands of dollars up front and then a high monthly rate and then at the end of the contract, we got nothing to show for it. The sales guy just blamed his company and upper management and kept throwing the contract in our face. No, we will not recommend this company!

I hate door to door salesmen as much as the next guy and when a rep from protection one came knocking on my door I showed it. I hate being bothered while I a at home and have always felt if I wanted something I would go get it myself. For some reason I listened to this guy, he mentioned how my system ran through my land line and how easy it is to bypass. It started to make sense. He ended up giving me a cellular system with mobile control, so I can arm me system through my cell phone anywhere in the world. He also put a camera and a couple other features my previous company doesn’t even have available. They covered the cost of the equipment and install and it only changed my monitoring by a few dollars. If a protection one salesman knocks on your door, I would give him a chance, I couldn’t be happier.

I must say, protection 1 is GREAT! I recently moved to San Diego, and was looking for an affordable security system, this young man by the name of Sergio Lee was so helpful, he took REALLY GOOD care of me, secured my house with amazing equipment that I have not seen with any other security system companies I’ve had, and for a great price. They installed the system the same day and it was quick. I am beyond satisfied and the customer service is awesome! I recommended protection 1 to my mom and brothers and they are super happy with it. You wont be dissapointed :)

Protection 1 deserves 100 stars. I had a system installed in my business last Friday. The installation was extremely quick. There were a couple of issues, so I e-​mailed Protection 1 late Friday night, not expecting a response until Monday, if at all. I was delighted to receive a phone call on Saturday from a manager at Protection 1 headquarters.
First thing Monday morning an executive from Protection 1 in Kansas, one from Utah and one from the local office met me at my business. They listed to my concerns and offered me a solution that was above and beyond my expectations. By 6 o’clock, the installer returned and upgraded my system to one that far surpasses anything I could have even imagined. I’m able to lock and unlock the door to my business from my phone and have a 360 degree view of my business too. I can see what time employees come in and leave right on my phone.
As if that wasn’t enough, I received a phone call the next day saying I was getting two months free.
I read a couple of negative Unilocal reviews, and they complain about the contract. In my experience, I was told the contract was 3 and a half years. Considering the free equipment and installation Protection 1 provided, I don’t think it’s unreasonable they want to make sure you keep the system long enough to make it worthwhile for them.
Based on my experience, I would highly, highly, highly recommend Protection 1. I haven’t seen that kind of customer service EVER. I feel like I’m the President, and they really make you feel like they value you as a customer.

I just recently moved from Las Vegas to San Diego into a condo with an old, out-​of-​date security system. Shortly after, I was approached at my home by a Protection One Rep by the name of Matthew Haynes. He was professional and courteous, and took the time to walk me thru all the great new features– cellular, cameras, etc. I took a moment to review the BBB rating and was pleased with their A+ rating. After signing a contract, my system was installed that same day. I couldn’t be happier with the service I received, and will sleep better knowing my home is now secure. I HIGHLY recommend Protection One to anyone looking to secure the items they value most!

The problem started when I tried to cancel my contract. The reason I was cancelling is that the fees kept increasing significantly each year. As soon as I received my annual invoice, I called to cancel my service. They called repeatedly to try to convince me to «come back.» I told them the fees were too high and no longer competitive with other companies.
Then they sent me to their Collections Agency because I didn’t give 30 days notice prior to cancellation. The real issue here is that I didn’t receive my annual renewal form until 2 weeks prior to the due date. Apparently I have to give 30 days notice but they do not.
I would not recommend this company. There are many other very reputable security companies that have better customer service and lower rates. Look around and save yourself a headache.

If I could rate them 0 stars, I would. It appears that scams seem to be common with the reviews. I would have to agree. The rep I dealt with quoted me service based on a 1 year contract, in writing. We expressed that we only had a year lease and he assured us no problem. Well come to find out when canceling service he had put us in a 5 year plan. When contacting Protection One directly, the rep I worked with no longer worked there but since I did have our e-​mail correspondence they assured me that I would be able to cancel without penalty. I get a surprise phone call today 3 months later saying, «oh bad news the VP didn’t approve the cancellation you will still owe through the end of the contract» which is thousands of dollars. Beware of misinformation on all levels and losing money in the end!

I tried to cancel my service, but they would not allow me to cancel on the date of moving out. Their billing dept is not properly trained to give the right information clients. One rep easily said no problem and I did not realize I have to get the rep’s name in order to back date. Then, I got an unexpected bill. Then, they make up a bunch misc charges and use contract as excuse. This company intends to fraud their clients and have no sense of ethics (even after being with them for 10 years, they still want to make money out of you). Very disappointed. I am filing complaints to proper legal department.

Stay away! This company is a scam. I have been with them for over 10 years and it is ONLY because they have me locked into a contract. I would never use them again.
First of all their reps are scam artist. Their equipment is out dated and is always going off without cause. I have had so many false alarms that the license department has revoked my permit due to their faulty equipment. I use Brinks for my home and they are great! I have never had any issues with my home security system.