TruTeam of California, Inc.

Since I can’t enter a ZERO star rating… I’ll give 1 star, begrudgingly of course.
Am I a customer? nope never received a quote.
Called, was referred to another salesperson, Paul. Since Paul D was unable to get house dimensions from another division of Tru Team that was contracted with our builder, Paul came out and measured. He even measured several other homes so we could work up a group discount. We have numerous neighbors interested in gutters as well.
Well nearly 2 weeks since the measurements, no quote. It’s like pulling teeth to give gutter companies business. I guess since it’s El Nino, they have plenty of biz. El Nino is a bust, over hyped and many gutter and roofers are going to be screwed as they shunned future business.

I called this company to have a rep come out to give me a quote, two days later still no return phone call from the sales rep finally called into main office and a return call from another rep was quickly returned… called my doctor the same day I called this sales rep and my doctor who is probably busier returned my call by the end of the day no excuse… will take any insulation business elsewhere in the future.

If I could give less than 1 star, I would. We had a very disappointing experience with this company and didn’t even get any work done by them. The trouble we had was with scheduling. The first time we scheduled them for just a quote for rain gutters, they never showed up. When we called them, they said they forgot to put us on the books. We decided to give them another chance and they showed up when we scheduled them again for the quote. We decided to move forward and schedule them to install the rain gutters and took the day off from work because we have dogs that needed to be kept inside while they worked. When it came time for install day, they said they would arrive between 7−8am and by 9am there was so sign of them. When we called again, they said they didn’t see us on the books!!! Needless to say we were extremely frustrated and irritated because not only was this the second time, but we took the day off from work so they could install! I don’t know how this company stays in business if they can’t even get their scheduling under control. Completely unacceptable and disappointing to us, we will never recommend this company.

Paul Davey, a sales consultant at Masco, came out a month ago to evaluate my 2 gas fireplaces. He was prompt, courteous and very professional. He was helpful at evaluating my needs. At this point in time, I’m just getting a new set of fire logs, but because of Paul’s great service, I will be using Masco for all future fireplace and gutter installation needs.

Timely, courteous, thorough, neat. The guys called before arriving to do our gutter repair. They explained exactly what they intended to do and they went right to it! We are very satisfied. They also took measurements to complete another job they will be doing. I would highly recommend using Masco and I will use them again.

I called a few days ago to schedule an appointment. A contractor was supposed to meet me today at 3pm to give me an estimate for blown-​in insulation at my place of business. I arranged my entire day to be here for that appointment, and no one showed up. It doesn’t get much worse than a missed appointment with no heads up at all. I would NOT recommend doing business with this company.