Audio Adrenaline

Aaron and crew hooked my Jeep up with a new stereo system and checked all my speakers. Awesome customer service!

THANK YOU AUDIO ADRENALINE: and a special thank you to Aaron and Kyle! Called a few days ago, made my appointment, and had an absolute wonderful experience. Nothing fancy for me and my car, wasn’t spending a lot, and was still treated with outstanding customer service. Smiles, eye contact and attention. Exceptional environment that I absolutely didn’t mind waiting in. Payed LESS than what I was quoted for (for real), and I couldn’t be happier with my selection and the install itself. Professional, neat, it’s perfect. To top everything off they notified me of a dead headlight and swapped it out — on the house. I left feeling like a princess. Sending everyone and anyone your way. I have a feeling (now that I can jam out with my new radio) my stock speakers might be doomed– can’t wait to see you guys again!

They sell and install the same products as every other car audio place. We got a stereo and a cruise control installed on my wife’s car. The installs were properly done, EXCEPT, during the 25 mile drive home, the cruise control didn’t work. When Kyle was showing my wife the controls, she asked him if the car had been test driven to make sure it worked, and he assured her that it had. When I called back, we scheduled for the following Saturday for them to look at it. It turns out that the wrong cruise control was installed, so much for it being test driven. The correct part was ordered and 3 weeks later, installed. This one required dealer programming to enable it, and once that was done, works well. I just recently retired from being a body shop service writer at a major dealership in Phoenix, so I know just a little about customer service. Things happen and occasionally something like the wrong part being installed happens, it is NOT an automatic bad review What could they have done differently?
1, When something goes wrong, like installing the wrong part, correcting that mistake has to go to the TOP of your priorities list. Mistakes happen, but when they do, you are expected to make correcting it your FIRST PRIORITY, not, as Kyle did, make the customer feel like you are getting it done as you have time to get to it.
2. DON“T LIE. This cannot be stated enough. He told my wife flat out that the car had been test driven, and everything worked. It didn’t, and couldn’t have due to being the wrong part.
3. When presenting your proposed solution to the problem to the customer, do your homework FIRST. When discussing the installation of the correct part with Kyle, I asked if the price of the parts was the same. I had done my homework and knew that there was a major (over $ 100) difference in my favor. Kyle told me yes, the parts are the same price. When called on it, he said he didn’t really know, but would check with his distributor about it. So, he either a) lied again, if he really didn’t know, or b) was planning on overcharging me on the less expensive part to make up for doing a second install that was their mistake to begin with.
Mistakes happen and in almost every case, you will be given the benefit of the doubt. It is what you do to correct the mistake that counts. Had this problem been handled correctly, they would have gotten 5 stars even with the screw up in the beginning. The only reason it is two instead of one stars, is that they did make it right on the difference in the price of the parts.
I’ll be looking elsewhere next time.

WORST CUSTOMER SERVICE EVER!!! Went to this place to get a quote on installing back seat head rest video monitors into my new 2015 Nissan Pathfinder, and the customer service was awful.
Only two technicians were working, and one of them said «I only do home audio equipment» and turned his back and walked away from me. Over his shoulder as he was walking away, he said, «you’ll have to wait in line, and you have another person in front of you!!!».
I come in willing to spend $ 1,200 on service, and get treated like I am an inconvenience to you, then fine, I will take my business else were. I turned around, and walked out.
Went down the street to Audio Plus, and they helped me out, and treated me like an actual human being.
Have an appointment Wednesday (July 1) to get the monitors installed, and couldn’t be happier with what I have seen so far.
BOTTOM LINE!!! Save yourself the trouble and avoid this place!!!

Got a leveling kit put on my mom’s 2010 tundra TRD here and I was very pleased with the results.

DO NOT GO HERE for ignition interlock systems. they all act as if they are better than you and don’t care to answer any questions. if your ignition interlock system has issues god forbid that they think it’s their fault or the systems fault. if you try to watch the video they probably have music so loud playing in there that you can’t even hear what’s going on. an interlock system is supposed to be something to help someone get their life on track and these guys are not helping whatsoever… apparently it’s just a bother to them. and on top of it all there careless with my vehicle, probably because I’m not paying a couple thousand dollars to get a new stereo system put in my car. they don’t acknowledge you when you walk in you practically have to beg for help. I most definitely do NOT recommend anyone going here if they have an ignition interlock system that needs to be installed in their vehicle.

Thirty-​two years in the area and this is the best service we have ever received from any business… and we know most of ‘em. Treated my wife’s classic 1969 Mach I like it was one of their own. Absolutely above and beyond service. I doubt there’s a better audio installer in Arizona.