Jungle Cat Heating and Cooling

This company was chosen by my home warranty company to make repairs to my heating and cooling system. The first time they came out, it was a simple, albeit potentially expensive repair. I believe it was the condensor unit which would have cost me somewhere around $ 650. Instead all I had to pay was the $ 75 service call charge and the rest was covered by American Home Shield. Several months later I called in another request for service because two of our bedrooms were not getting cool in the summer or warm when the weather turned cold. The same service rep came out as the first time. After I told him the problem, he walked in, looked up at the registers in each room and quickly told me they were too small and needed to be replaced with larger ones. I thought that was rather odd since they have been part of the house since it was built about 11 years ago. He said he was uncertain if AHS would cover the replacement work, but that he would write it up in such a way that they probably would pick up the cost. I paid him another $ 75 for the very quick call and he went on his merry way.
Within a few days, I received both an email and telephone call from AHS stating that the work would not be covered but, if I wanted it done, it would cost me over $ 600. Naturally, I was not happy and felt like I had been taken for a $ 75 by this company because he never bothered to go up into the crawl space to inspect the system and duct work.
I called AHS to complain. (I have reviewed that company separately). It took a few weeks to finally get through to someone when I threatened to cancel my renewal of my home warranty. They offered to obtain a second opinion from another heating/​cooling company at no cost to me. That took another couple of weeks but it finally took place.
The second company, Bassett Heating & Cooling was much more thorough. They took the time to enter the attic to inspect the system and found several potential problems which could be contributing to the lack of cool or warm air.
In any event, I would never recommend Jungle Cat to anyone. I believe they ripped my off for $ 75 knowing full well AHS would not approve their request for repair work. Stay clear of this company and if you home warranty company selects them, direct your warranty company to Unilocal to read these reviews.

Where do I begin? Our heater installation was so unprofessionally done and all I wanted was to meet with the owner (Matt) to come back out to our home. I phoned the office today and spoke with his daughter (who answered the phone). I told her about the filters that we have never received and she said that they were in and that an installer wold bring them out. I told her that her father (Matt) said he would bring them out personally which would be perfect. That way we could get the filters and show Matt the heater install that we are not happy about. She refused to schedule her father and said a technician could bring the filters out. I said we lived out of town and weren’t going to drive all the way up to Prescott to meet with a technician, we wanted to meet with Matt (who, by the way, was one of the installers on our job). She REFUSED to discuss the matter with me. Shut me down!!! WHY??? I asked for Matt’s phone number, she refused. She kept saying that her father would talk on the phone with me but not meet in person. She said the owner of the company was not going to bring filters out when a technician could. She was missing the point. When I kept TRYING To speak and get my point across she kept interrupting me. Then she talked over me, continued to raise her voice and speak to me like I was a very naughty child (actually I would never speak to a naughty child the way she spoke to me) wouldn’t let me speak anymore, went on to say that she has never had a phone conversation like this before. Then she began to say that she was hanging up on me (several times) and I very calmly asked her why she was going to do that. At one point I asked her to be quiet so I could speak. She said «Don’t tell me to be quiet, I am part owner of this company, blah, blah…» I started to cry because I was so upset, she continued to say that she has never had a phone conversation like this??? WTF!!! I was so stunned at the way this conversation had turned that I couldn’t speak. I finally said a few choice words and she said that I would be speaking to their lawyer. WTF??? Not sure what I did that was illegal… I will be hiring a new company to go inspect the faulty install work and NEVER recommend this unprofessionally run company to anyone. I actually really like Matt, but the office staff completely changed my opinion of this company. ALL I WANTED WAS TO SCHEDULE AN APPOINTMENT WITH MATT. If she cared at all about customer satisfaction she would’ve scheduled an appointment for me (working with the fact that we live out of town) so that this matter could’ve been taken care of very easily. I wish this phone conversation was recorded…

I WOULD NOT HIRE THIS COMPANY TO TAKE OUT THE TRASH.
I set an appt. for a Jungle Cat technician to show up at my rental property and
check out my swamp cooler for a bad bearing and a broken damper. The unit was
shaking on its roof mounts and no air was being blown out of the ceiling vent inside
the house with the fan going. They were supposed to show up between 1 and 4 PM.
I called Jungle Cat and spoke to Briana. She told me that the technician had already
been to my rental house and discovered that there was nothing wrong with the cooler.
I asked her if the tech turned on the cooler and saw it shaking on the roof? She said he must have because he said he did the usual inspection. I asked if he went inside to see that the unit was not blowing out any air into the interior of the house. She said he must have because ehe said he did the usual inspection. I told her that I am not in the habit of calling people out to my home to fix things that are not broken and since the tech didn’t find anything wrong with the cooler that was obviously in a state of disrepair, I was not interested in paying $ 40.00 for the service call. The only saving grace was that Briana said she would not charge for the visit. Then I got on the phone and spoke with my tenant. She told me that she had been home all afternoon and that nobody from Jungle Cat or any other heating and air conditioning service had even shown up at her house. It was then that I discovered that the technician that reported there was nothing wrong with my cooler had not even shown up to look at it. Briana had told me I was welcome to get a second opinion and she said the tech that «did my service» was new to the company. She did not, however, offer to send a more experienced technician to check out the cooler. I would NEVER do business with Jungle Cat Heating & Air. As I said, I would not even hire them to take out the trash. Not showing up for an appointment and then reporting to your office that you had done the work and that nothing was wrong is totally unacceptable and I simply can’t imagine how someone could do such a thing. What a shlock organization. STEER CLEAR OF JUNGLE CAT HEATING AND AIR.

I would not recommend anyone use Jungle Cat. They came once to give a quote to install a AC unit at my sisters house. They never called with the quote. I called them, for them to say yes they had it ready, Matt or Jeff would call her. End result no call, no quote. Not impressed would not use them and telling everyone I know not to use them.
Penny W.