Qwest Solutions Center

Qwest has been a nightmare from the time I attempted to sign-​up from my former home in the Bay Area prior to my move to Arizona, until this morning when I tried to pay my bill online. Although I have an internet address and high-​speed wireless access as well as a home phone account, the website will not allow me to access and pay my bill online, which is the ONLY way I have paid bills since the previous CENTURY. When we signed up for Qwest service at Gateway Mall in Prescott (we had to find a live person because the telephone support was sooooo baaad we couldn’t get a straight answer from anyone), I was promised a $ 50 gift card because I complained that the website was way too difficult to navigate. I never received the card. It also took over one week for the installer to show up, which left us running to Starbucks several times a day for two weeks. Now, they won’t even recognize me as a customer despite having a large, stuffed manilla file filled with QWEST junk. QWEST was bought by Century, so let’s hope things get better because there are not a lot of options up here in the AZ high country.