Visionworks Doctors of Optometry

Would never go there again. Vey unorganized. You get your eye exam and then no one helps you! You walk around looking at glasses waiting & waiting! The place is a zoo

I have been here twice and had an okay experience the first time and a terrible experience the second time, so I will never go back. During the first experience, the staff was courteous enough, and the doctor was excellent, but when it came time to check-​out, they nearly overcharged me a couple hundred dollars. Thankfully I carefully checked the receipt. The second time, when I booked the appointment I made it clear it was for my 6-​year-​old son, to evaluate him for glasses. I arrived at 4 for our 4 pm appointment and wasn’t seen until 4:37. When we finally got in to see the doctor, she said that she would need to use special drops to relax his eyes because he was so young and not able to do it on his own and that it would take an hour for the drops to work, so we’d have to wait around for that. That is DEFINITELY something they could and should have warned me about over the phone, because I would have scheduled for a different day and time. I drove 30 minutes to get there, waited for 37 minutes, and then was expected to wait for another hour before we’d get seen. I walked out and said we would just go somewhere else.

Dr. Walton makes this place worth it. I’m there because I care most about my vision, not as much about wait times. I’ve never felt rushed with Dr. Walton, and he’s always made me feel like he actually cares about checking everything and doing it right. I’ve not had a better eye doctor since going to a family friend in the 90s. People are right about erratic wait times, and the staff occasionally not paying the best attention… However, it isn’t any different than anywhere else I’ve been.
I’d put up with a little waiting room time ANY day if it means I get an excellent doctor like Dr. Walton.

Try some place else. I don’t believe in spending money at a place where I’m not greeted or attended to. The employees were into their private conversations rather than in assisting me.

The doctor was great! Very knowledgable and helpful!
I didn’t like that I had an apt at 7:30 and didn’t get seen until 7:45! It was also frustrating that after my appointment it took 35min for someone to ring me up so I could leave!!! Plus the associate had problem figuring out how to apply insurance!!!
I appreciated that they do a mandatory contacts class to ensure proper care of and handling of contacts. However the times for these classes are unreasonable for people working a typical 9 – 5 job!!!
Overall it was an ok experience not terrible and not great…

I am in complete agreement, and had nearly the same experience as the previous Unilocaler’s rating. The doctor was great. Everything else was just horrid.
All of the glasses frames that were available for trying on were seriously gross, smudged, fingerprints, food particles. Yuck. The customer service representative helping me with the billing tried to charge me over $ 500 for the glasses, despite the fact that my insurance was to cover the bulk of the cost. To make matters worse, she was not able to explain to me what was costing $ 500. To make matters additionally worse, the computer system kept «crashing» so it took an ungodly amount of time getting my account situated.
I became so frustrated that I finally asked them to just give me the script for the glasses from the doctor so that I could take it somewhere else. They REALLY took their time in getting the prescription to me… but they did, and I left.
I went to a different store and was able to get the same glasses with the same options, for about $ 100 total. Visionworks had no idea how to work my insurance, and I’ll be d@mmed if I’m paying $ 400 out of my pocket because Visionworks doesn’t know how to train their employees in Insurance.
Heed this warning: Go somewhere else!

The doctors are great. It’s the service that’s all crazy. It all pretty much went down hill after I saw the doctor. They tried to charge me $ 400 more even though all was covered by insurance. Then I paid extra to have them shipped to my home. After over one week, I had to call and see what was going on. Nobody can seem to tell me where my glasses are. Not pleased. You’re better off going elsewhere.