FedEx Office Print & Ship Center

It has been truly convenient to have this store open ²⁴⁄₇.
This review is exclusively for the scanning services: I came here three times to have various documents scanned. The level of service you will receive depends on which associate will assist you.
The associate Wanda E. provided a five star service. Each scanned page by an associate was charged $.89.
The associate Ed wasn’t customer-​oriented. Ed recommended and insisted I used the most expensive solution, which avoided him to have to scan my documents.
It was easy and free to park on their private parking lot.

Worst experience with this store. We had one person in front of us and waited over 45 minutes just to pick up a package. There was one person working at the store and he was extremely rude. The people behind us just wanted to drop off a package and finally gave up when they asked him how much longer and he told them «it’s going to be a long time» in a rude tone. I even called customer service while still in the store and they were ringing the store and I told him he should pick it up because it’s customer service but he just let the phone ring completely ignoring it. A manager named John called me back this morning and apologized. He was genuinely concerned and told me that he has been having some challenges with that particular employee. I do appreciate the follow up but still wary of going back there.

**This review is strictly for the printing services**
I went in on a Thursday a little after noon. I needed to print a set of .pdf files of designs I created on Adobe Illustrator.
I went straight to the counter, intending to ask for glossy paper to make my prints on. There were at least 4 employees standing behind the counter, who noticed I was there, but initially did nothing. Finally, the girl standing closest to the counter told me someone would be right with me. I waited over 5 minutes for this to happen while the workers behind the counter moved around at their leisure. There were 2 – 3 other people in the store other than myself, it wasn’t that busy.
The girl who spoke to me first finally called to another employee who was passing by (I think his name is Kyle?) and said, «Kyle, can you help her?» He comes up to me and asks what he can help me with. The FIRST thing I told him was that I am printing three 7“x7″ .pdf files that are artwork/​graphics. Then I said that I am looking to print on glossy paper. He asks if I wanted card stock or regular paper, and I end up getting card stock.
After receiving the paper, I go to the self copier/​printer, plug in the paper and my USB.
First, the machine doesn’t take my card. I know there’s money on it. I try several times before getting Kyle’s attention once more. I told him the issue, he takes my card to test if it will make a transaction on the computer. He comes back and simply says it’s coming up declined and that I should call my bank. He walks away.
Ok, cool. Didn’t want to tell me if there was a pay t cash option?
I go up to the counter to find out for myself, and speak with the girl. «My card isn’t going although I know there’s money on it, is there any way I can pay cash?»
She hands me a staff card that will let me print if I put it in the machine. She instructs me to make my prints, being the card back, and I can pay cash at the counter.
I go back to the machine, put the card in, select my files. The preview screen is inaccurate, shows my file distorted. I print a tester just to see how it turns out. File is positioned to the right and cut off.
I try again, moving my file to the left. Next print comes out more centered, both sides cut off. Third time repositioning the file yields the same results.
Once more, I ask for Kyle’s assistance. He comes over, asks what size the files are. I repeat, 7“x7″. He says matter-​of-​factly, «Copier printers won’t print all the way to the edge, it’ll get cut off. You need to resize it.» He walks away again and helps a different customer.
What the hell? I don’t even need it to print to the edge. It’s a 7“x7″, being printed on 8“X10″ paper. What he said didn’t make sense. I DO NOT want to resize it, as it needs to be 7×7, as I have said FROM THE START.
Annoyed & patience tested, I go to the counter once more with the messed up prints. The girl sees me and asks if I’m done. Shortly, I answer no. She senses my impatience and comes to the counter and asks what’s wrong.
I told her, «Okay, I made these prints. They’re all cut off. HE didn’t tell me from the get-​go that they would get cut off because ‘it doesn’t print all the way to the edge’. He told me to resize them. I don’t want to do that. I need them 7×7, which is the first thing I said when I came in. Can YOU print them since I can’t adjust most of the settings on the self printer and just pay you and be done with it?» (Considering the sign above the counter said FULL SERVICE PRINTING… Jeez)
She is apologetic and brings my USB to the computer, says that Kyle should have told me the copier printer automatically resizes the file, should have told me the machines started putting $ 15 holds «for a second» when I insert my card and that most banks don’t like that, which is probably the reason it didn’t go through, and also that they should have probably just taken care of this from the beginning. Duh.
But the one star I’m giving to this place is because of her because, albeit slowly, she’s the only one who ended up helping me, and she ended up not charging me for my prints for the trouble I went through.
I spent almost an hour in there wasting my time with slow, unhelpful service, and the prints didn’t even come out that well. Colors were off and flat.
Went to Staples the next day to make more prints of the same things. Was helped in 10 minutes and there was even a long line at the print counter. Prints came out way better, higher quality.
Long story short: Just go to Staples.

Hard to even give one star. This store is not staffed properly for the amount of customers they have. It is a Saturday, which seems like a prime time since weekends are when most people have free time for errands. I’ve been waiting in the shipping line for over 25 minutes (which only represents 2 customers and there is now a 3^rd person ahead of me before my turn in line). The girl running the shipping line, who seems to have no sense of urgency, has now walked away 3 times to help people with computer issues and copy something for a gentleman even though there is a separately staffed counter for copy and print and he went to the wrong line.

I went here to print 6 copies of a color document and 2 copies of a document binded and color printed. The employees were courteous and I was done in no time! Will consider them again in the future.

Incredibly understaffed and the staff they do have move at a snails pace. I typically spend at least 45 minutes waiting in line but this location is the closest to my house. Almost every time I’m here, the wait goes faster because I’m entertained by angry customers whose orders were incredibly messed up. I recommend avoiding this location at all costs

Your office away from the office or home! I typically come here for FedEx, but I’ve used every single one of their offerings at some point: copiers, scanners, fax machines, computers, printers, the photo machine, cards, stationery, and yes, even candy. They have everything you might need or might have forgotten as you complete your errand.
If you don’t like waiting on lines, avoid the 5:30 pm-6:30 pm rush on weekdays when everyone is scrambling to get their packages out. Also, be advised that this is the last pick-​up in the area unless you’re willing to drive to Hamilton or… gasp…East Brunswick or Newark Airport… and yes, I have done all of these to make a deadline. They are open ²⁴⁄₇ except for a few holidays, like Christmas.
The staff are wonderful – friendly, helpful, and committed to doing a thorough job. It’s one of the few places where there has been little, if any, staff turnover in over four or five years. It’s wonderful to deal with staff who know exactly what you want when you walk in the door.

This place is awful. Understaffed, and the staff they do have are pretty illiterate in what their job entails. Takes forever to get them to get anything done, which is why both times I’ve been here to do a simple print job I’ve had to wait 2 hours while our project is ACTIVELY worked on. read: not waiting in line, actually work time to just print a few copies of a PDF.
Maybe next time I’ll finally learn my lesson and just buy a new printer.

Called this FedEx store @ 7:30 pm on Saturday to see if there was anyway they could come to the rescue and print a banner I damaged. The catch. .. I need it by 9 am on SUNDAY! That’s rignt, 13.5 hours later. Their answer. .. Yes! Wait, what ?!? Seriously? Score!
Ed stepped me through placing my order (from sending my file to type of banner material), confirmed the receipt of my file and gave me a pick up time. Then Lee helped me out 1 hour later after I sent the wrong file, I know Duh!
Well I showed up @ 10 am Sunday and there it was. My banner in all its glory! The woman working even hooked me up with Zip ties to hang the banner because I forgot mine. All in all a GREAT customer service experience for me! Will definitely bring my business here again.

The rating for people who work between 11 pm and 5 am is between 4 – 5 stars, the 3 star is a result of the daytime employees bringing everyone down.
Going to FedEx in the daytime is a lot like entering that Dave Chappelle «Pop Copy» Sketch.
during the daytime the employees without fail, no matter how simple the task you request (for me, often times it’s literally to make ONE COPY) ask if you can come back in some ridiculous amount of time, because they’re soo0o0o0o0o0o0o0oooo busy.
in their defense, it is busiER in the daytime, but it’s not so busy you can’t step out on a group of 4 employees putting stamps on boxes to make one copy!
this is proven by the fact that every time I’ve been told this I tell them I need it right away and they confess they are able to do that. To that end, I do give them credit.
one MAJOR downer is that as an interior designer, my prints rely heavily on line weights which I spend a good deal of time specifying on each drawing. TWICE I’ve gotten these drawings printed and the employee took it upon themselves to turn up the darkness because some lines were appearing grey. Don’t do this! or-​ask before you do this.
The graveyard shift employees have been across the board great, for years, maybe because the façade of super-​stressful-​shipping-​busyness is gone.

It takes a lot to drain every bit of patience out of me, but this particular FedEx office was successful in doing just that. They refused to let me mail a FedEx package overseas because the address was not translated 100% to English. Yes, you heard it right, the guy behind the counter argued with me that every bit of the address, including proper names that may be street names must be translated to English. Our conversation went something along the lines of:
— I cannot accept this address. This is not in English.
— I know it is not, it is going to Turkey.
— Well you have to translate it to English from whatever language it is.
— I can translate some stuff, like «street» or «road» but not the city name, naturally.
— No, everything needs to be translated.
— Sir, how do you translate «Princeton» to, say, Swedish? or Spanish?
— I don’t know, I don’t speak any foreign languages. But you must translate.
…
This particular employee was the real life embodiment of Dwight Schrute, who I rather watch on TV than deal with in real life. I went to USPS that day, in the end.

I have to agree with the Melmoth. The staff at this location is incredibly rude and not helpful. They are slow to respond to your presence, then make you feel like they are doing you a favor by finally speaking to you. The night crew is particularly unfriendly. I will not return to this location, it is not worth the hassle.

The more I go here, the more I hate it. I had a feeling the staff were unhelpful, but then I went to a location in PA and realized that some of the staff at this Princeton location are total jackasses, and none of the staff I’ve worked with there have displayed good customer service. One guy is worse than useless, actually – he makes shipping a parcel with him seem like a riddle you don’t deserve to be asked.