Mr Tire Auto Service Centers

I went here on my lunch break because I was recommended by co-​workers. I needed my brakes checked out and asked if they could do a quick exam and give me an estimate. They literally laughed in my face when I told them I only had about a half an hour and said there were many other cars ahead of me. They then gave me a quote for brakes and roters which was 100 – 150 $ more than STS. I was really annoyed at how they handled the entire situation that I just left. I guess they don’t care about receiving business if they are willing to laugh potential customers out of the store.

Horrible customer service especially by the manager Jimmy! Had oil change done w/​my 2012 Audi Q5 for 75k last May & i was still 4−5k away from my next oil change when it showed up on my dash board about low oil problem (never had it before). I called em up & this guy Jimmy (Effinn rude) told me that i should not worry it’s not like it’s gonna explode (I’m a therapist & what if one day he developed bad low back pain & become my patient, shall i say don’t worry bout it, it’s not like it’s cancer). I don’t think they did the the right oil change from the get go. They’ve been good especially Ms. Janice until this happened. Never going back to MR. TYRED

I started coming to Mr. Tire after buying tires here about 18 months ago. I will say this: they have good prices on tires. Since then, however, I have become increasingly concerned and frustrated with my experiences.
At one point, I brought the car in for a rear brake job. When I picked it up, and after resetting the computer, the brake light remained on. This suggested that a sensor had never been replaced. Eric told me in no uncertain terms that no sensor was needed and that he was the expert, not me. Ultimately, I was right, and it took three trips instead of one.
More recently, I was driving to Virginia and I discovered that one of my lug bolts had fallen out. A little research points the finger at overtightening or undertightening, which would have happened at Mr. Tire. I had to buy a replacement at a rural auto parts store, and it made me late for my conference.
The last straw was Eric’s ad hominem attack as I attempted to negotiate a time slot after bringing my car in late. «You can’t do that to me,» he said, when I asked if it might be ready at a certain time. Mr. Tire has routinely overshot estimates, sometimes by hours, so his rage seemed particularly misplaced. I recovered my keys and left.

Despite the filthy 1980’s-vintage customer waiting area, I’ve gotten all of my family’s tires here and have generally had a good experience. As a matter of fact, they went out of their way to satisfy me by replacing a set of Michelin’s on my car when I complained about the noise level.
However, my wife called them today when her tire pressure light came on, hoping to get the tire checked within two hours before leaving for Myrtle Beach with my youngest daughter and mother-​in-​law in tow. She called at 10 AM and the response was something along the lines of «You’re calling at the last minute. We’re backed up and need four hours. Can you delay your trip?» Plus, they told her not to worry, if it is a slow leak she could just put some air in it and maybe find a place in Myrtle Beach.
Really!!! Driving on the highway for 10 hours with daughter and her mother in the car and they think it is okay to drive that far? My wife is super competent, but she couldn’t believe what she was hearing.
So, I called Quality Auto Truck and Tire up the road in Hillsborough. They said, «Absolutely, bring it right in and we can take care of it. They plugged the tire and I was out of there in 20 minutes. Fast, friendly service and a beautiful facility. Even if I have to pay more, I won’t be shopping at Mr. Tire any more.

Hate to complain because they have been nice, but I had to bring my car in to check the air-​conditioning and not happy. The ac blows about ten minutes before you need to shut it off because it blows warm. I had to shut it off and in a minute it would work fine, for ten more minutes.
I explained the problem and was called the next day to tell me it needed a coolant recharge, even thought it was blowing cold off and on. When I got the car, it started the same thing. When I called back to say the ac was still not working, I was told there must be a leak in it. Well, why wasn’t that checked before I got the car? Did anyone test the ac after it was charged?
I didn’t like the fact that I might have wasted cash on something not needed and I still don’t have a working ac. I’m supposed to bring it back, but don’t have much confidence in their ability to fix this issue.

I came here for a coolant flush and I was very pleased with the experience. They have free wifi in the customer waiting room. No up upselling of other services and the people working here were very nice.
In addition to the coolant flush, they vacuumed the interior and I think they fixed the latch for my hood free of charge. My hood opened much easier after I came here for my car service.

Customer service is the focus here. I walked in with a flat at 6:52 and they close at 7:00. Still took care of me without hesitation. Kudos.

I’ve been here multiple times and they’re always very helpful. They’re very honest and do what they can to avoid any unnecessary expenses. I had a nail in my tire and they fixed it for me quickly without even scheduling an appointment. I would highly recommend this place to anyone looking for a truly honest and reliable mechanic; if you get a nail in your tire and you’re in a «pinch» (or have any other car related problems) get in your car and wobble over to Mr. Tire!

I’m confused by the positive feedback, After purchasing 4 tires and not getting them due to delivery issues I left with no weights at all on the car, (not how I drove in !)
I returned on a Monday after canceling travel to have the tires mounted and balanced but after 1 hour of the steering wheel shaking I stopped my trip to have them re balanced at another «cleaner» shop. I found — No savings in price — tired service —
and equipment that was obviously in need of calibration. Any other shop would most likely do better.

One reason I continue to come to Mr. Tire (formerly Vespia) is the front-​line people that interface with customers and their head mechanic. These folks are the same old employees at Vespia who continue to provide honest and timely service. The head mechanic takes the time to explain the car problem to help the customer make a decision. No sales pressure or scare tactics!!! You can postpone to another time if the estimate is costly or wait for coupons at the Mr. Tire website. Trust is a very important element for me when it comes to car repairs and this 5 star rating applies only for this particular branch.

Really pleased with my experience today at Mr. Tire. I have had bad experiences with chain tire/​auto stores in the past, but Mr Tire came through for me.
I had a flat tire yesterday morning, and between my tire model being discontinued and tire wear, I needed a new set of 4 tires. Since I have 19″ wheels with low profile (35 series) tires, I knew I wasn’t going to have much luck getting the new tires quickly. Even Tire Rack would take 2 days to get tires to me.
I figured I would give Mr Tire a shot, and they were able to get a set of 4 tires for me within 24 hours and squeeze me in as soon as the tires came off the delivery truck. And when I came in for the service, they were very professional and didn’t try to upsell me with any unneeded services. In fact, they steered me away from an extra service I mentioned as they said it would be unnecessary. Great experience and highly recommended.

No wonder this place have all 5 stars. I was recommended to replace all four tires and fix the structure thing for more than $ 2000 by another shop nearby. I went to Mr Tire to verify that since everything seems working just fine. Finally get only one old tire replaced with a free tire rotation. After moving from Philly, this would be THE place for my car in NJ. Great service, patience and incredible efficiency. Even the location is perfect. Next to a plaza for you to kill time if you want to wait. 5 big stars!

I went in last week to get my rear brakes replaced. I was certain this needed to be done, given the recommendation from another repair shop a few months back. I told them to just go ahead and replace them and I was fine with the cost. (This was before they even looked at my car.) I received a call a bit later informing me that my car was fine and I didn’t need any maintenance. I truly appreciate their honesty and will certainly take my car here again. I have heard great things from others as well. Glad to hear there’s a car place in the area I can trust!

I replaced my car tires. Great service, nice people, clean location, little weight and competitive price. I will try them for my next oil change. They provide free tire rotation if you buy the tires from them. Highly recommended

Great customer service! I tried this place after a terrible experience at another area tire shop. I was looking for performance snow tires in a obscure size. I found the tires on tire rack and called to see if I could get them installed here. Janice, who I believe is the assistant manager, was extremely friendly. She worked hard looking for these tires and able to beat the price of tire rack. The tires arrived way before expected. The install was quick and went smoothly. Highly recommended.

MR. Tire was able to get the screw out of my tire and they confirmed there was no tire damage. We were not charged for this service! Everyone was so helpful that we spoke to and dealt with and the car was fixed very timely. Would recommend MR. Tire!