Princeton MINI

We just bought a mini cooper for our daughter — her first car. Alex gave us excellent service. He took the time to explain everything to her and considering that she had little experience, he was very clear and helpful. He made the purchasing experience easy and enjoyable. Thanks for such an incredible first experience buying a car!

No complaints here. I called to see if they had the car I was looking for ahead of time, they did. I made an appointment to take a look and then I ended up leaving with a car! Thanks to Zach, the entire process was quick and painless, well almost. I’ve learned in the car buying process, it helps when you know exactly what you want before getting there. And it also helps to plan your visit when the dealership is having a promotional event. I am now a proud driver of a Black Mini Cooper S Countryman ALL4 :)
Quick tips:
— if you are leasing there is a Wear & Tear plan Mini offers that you can’t pass up, ask to include that price when negotiating and planning a monthly budget. The plan covers cost of replacing tires which is a given when returning the car. Accepting this coverage will end up saving you money in the long run.
— this dealership accepts credit cards. For those that don’t carry large cash or (more likely) own a checkbook, when planning to make a purchase let your Bank know you will be making a large purchase on your credit card/​debit card. I was fine, apparently BOA doesn’t care what you do with your money!

I’ve had my MINI for a month. The temporary plate expired last Saturday and I haven’t received my plate yet. Now I have to let my MINI sit in the parking lot while asking around for rides.
I never expected to wait so long to get my plate ready. When I bought my last car and for the many times my friends bought their cars, we all got plates within a week, 2 weeks at most.
Last Wednesday (only 3 days prior to the expiration date) the dealership called to let me know the plate was ready. I told them I could come in on Saturday, but they said they had a big event on Sat and would not see me. Then the person said he could mail it to me, I could put it on myself, and later I could come in for the 2^nd delivery date service. But the fact is I haven’t received the plate yet and I had to ask for rides to get to work.
Another complaint is about the paperwork. After I drove back home in my new car, I looked through the finance paperwork and found out the email address was wrong. When I was at the dealership, the guy in charge of the paperwork only pointed to the places for me to sign and never gave me a chance to double-​check my info. So I informed my motoring advisor that the email address was wrong. He said they would update it. Apparently they never did. While I didn’t receive any MINI info in my email, I had to register that new email address to myself in order to get things done.
I don’t want to name names here but I do want to say I’m quite disappointed. This whole experience makes me feel that once I made the purchase they no longer care for me.

What can i tell u.16 months later no problems. i bought a 2015countryman s all4 this car runs great
No problems no stories. this is my 2^nd mini bought from this dealership. Thanks lenney s. And the gang
For everything. My wife is extremely happy with the car.13 000 miles later no problems. Anyone needs a
Vehicle go to princeton mini. Howard s from philly

I dealt with Lenny and Wayne at Princeton MINI. The pricing we agreed on was right in the middle of the KBB value for the car. Then they both worked hard to get everything right on my certified used Cooper S hardtop. Got the 2^nd key replaced. I spotted a scrape on the fender — they replaced it. A button was falling out of the radio — they replaced it. The radio, that is (once it was clear it was not the button). Which is what you hope, but they did it without question, and without my suggestion of how to address it — which was very much appreciated. And I love my MINI!!!

I emailed them twice to request an appointment. Received no response.
Went to the dealership on my own and spent an hour walking around perusing cars. No one ever came out to assist. Customer service here appears to be nonexistent.
Emailed Morristown Mini, received response 1 hour later and scheduled appointment.
Princeton Mini does have some great deals so I may go back and purchase a vehicle but will call first.

First time leaser and I have to say, NEVER AGAIN. My sales experience was less than stellar at Princeton Mini. The guy who leased me the car was very arrogant and didn’t answer e-​mails or calls for about a week until I complained to the manager. The only reason I still went with it was because I really wanted to test out the Mini for a couple years. After having the car for three years, I can honestly say it is fun to drive but def not practical (for me anyway). The service department is pretty good, they are very friendly and polite. My service light came on and I took my car in only to discover that I will need to pay an estimated $ 350 for new tires. I’m getting ready to return my car next month and I had assumed tires, rim damage or holes would incur a fee but just normal wear and tear?! So unexpected. So now I’m looking at $ 350 for tires + the $ 350 disposition fee you incur when you return the vehicle. I’m returning the car with 6,000 miles UNDER the limit. The whole thing seems like a big rip-​off to me and completely beneficial to the dealer alone.

My wife and I just purchased a Mini from this dealer from a Mr. Ian Fyffe. Our decision was delayed twice by semi-​unforeseen circumstances and never did Mr. Fyffe get frustrated or give up on us. He was never pushy and really put in the effort to find a not-​so-​popular combination of options on a car so that we could have the best car and also keep it within our budget. I’m not sure if they give out medals there for customer service, but if so, Mr. Fyffe deserves two of them!
As for the car, well, my wife loves every aspect of it.

Salesman Alex has a through knowledge of every product, is fair in his approach to a deal, and when it comes to minor problems, treats them as his first priority. Comfortable showroom and easy online service scheduling.

This place has outstanding customer service and in outstanding service department. They treat you like absolute gold. When I go in there I feel like I’m actually at a valued customer.
For anybody considering buying a mini, you should consider the fact that they have the best customer service and best service department which probably rivals Lexus Jaguar and BMW.

Great Dealership… I knew what I wanted to pay and met my expectations.
Rich was great and staff really knows how to make a customer feel at home.
Like with all things you just need to do your homework and know what you want to pay.

Good Mini dealer, very attentive and knowledgeable. But for all the cute cars and colors and attempts at creating a more pleasant dealer experience the financing end of the experience is classic NJ auto dealer.
This Times blog is almost exactly the experience we had at Princeton Mini. First time leaser. Advice to othere is research and be ready to walk.
Live and learn.

I’m new to this mini motoring stuff, but I’m not new to dealing with dealership service depts, and all I can say is, this place is excellent! They know how important my car is to me, and they take care of it accordingly!

Awesome dealership, one of the best experiences I’ve ever had buying a car. I worked with Ian Fyffe who was super-​cool, he worked with us on price and was very knowledgeable.
The dealership was very relaxed overall… not like a lot of places where salespeople swarm you to try and pressure you from the moment you step inside.
I would definitely go back to this dealership again.

I recently turned in my 2012 cooper hardtop lease and bought a 2015 Countryman from Lenny S. at Princeton Mini. The whole experience was just as great as the first time I leased back in 2012. Everyone at the dealership is courteous of your time and opinions. Lenny worked so hard to get me into the car that I wanted with all the upgraded options I was interested in, even though I initially thought it would be a little beyond my budget. I felt comfortable and trusted his word from start to finish! He was able to work out quite an affordable deal for me and I couldn’t be happier in my new Countryman!
Alex in finance was equally as awesome! He took the time to explain each and every document I signed, and I felt confidant in his advice and opinions on the accessory gap insurance, tire protection plan, and extended maintenance options.
The bottom line about the crew at Princeton Mini and my whole experience with Lenny and Alex is that I did not feel rushed or pressured into anything. I was able to have an open dialogue with both gentleman and I drove away feeling great about my purchase. I know I will be a return customer once again in a few years, but for now I am happily cruising around in my fun new car —with the sunroof open—
I can’t wait to receive my customer email survey to give you guys all 10’s!!!
So, I say a big THANK YOU to Princeton Mini, to Alex, and *especially* to my good dude, Lenny!

Love my mini 1 year later! alex was so patient with me while i filtered through the endless options but he managed to get me exactly what i wanted, had someone pick me up and had everything ready when i arrived. thanks for an awesome experience

I drive a 2006 MINI Cooper S and currently live in Arlington, Virginia. I’m from Philly and still have family in the area and schedule my servicing with Princeton MINI when I know I’ll be back home. That should speak volumes as to the level of service provided by this dealership. I’m very particular about my low mileage R53 and wouldn’t take this car just anywhere. My service rep, David Heupel, is trustworthy and has great attention to detail. I’ve always been more than satisfied with the quality of work done. Both he and John Simoes, service manager, run an excellent shop and go the extra mile to make sure the consumer is satisfied. If you own a MINI and live in the Philly area, it’s worth the trip here. Top notch organization.

Let me start of by saying WOW is it nice to know there is a dealer out there that doesn’t just care about getting your money! Princeton Mini ROCKS !
I traded in a 2009 Audi A4 for a 2010 Cooper s hardtop and I LOOOOVVVEEE IT!
Best trade in by fair. Let me just say the customer service at Millburn AUDI is crap compared to Princeton Mini, you would think owning a nice expensive car they would take care of you but no they didn’t care! Enough about audi ! Kyle Burns was my sales advisor and he rocked he went over eveything throughly ! Paper work was a breeze And Alex is one funny guy !
The staff at PRINCETON MINI all know how to make you feel special !
Keep up the customer service !!!

I bought my wife a new Mini from this dealership. The salesman was very nice, explained every detail made the whole buying experience a pleasant one. My wife is very happy with her mini. I have been back for minor adjustments they have a spacious clean waiting area and provide free coffee or tea.
The honeymoon came to an end when I brought the mini back for scheduled maintenance. After waiting for about an hour in the very comfortable waiting room. The service manager called my name and with the demeanor of a surgeon that had just operated on a relative began to give me the diagnosis.
He was sorry to inform me that after having carefully measured the brake rotors they did not meet specifications. He was very specific about the numbers. The minimum width of a rotor is, then he quoted a specific number followed by my actual number which was below the specification.
Here is when we fell into a rabbit hole. I then demanded to see my rotors. We went back into the service area and my mini was parked on the floor with all four tires on. I asked him how did they measure my rotors with the tires on. He said the technician must have put them back on. I then asked the technician had he removed my tires measured my rotors and then re mount the tires. He said he had not touched the car.
The service manager quickly went back to the service desk. I then realized I was the victim of a scam. Not being a violent person I told him I was not going to scream and shout. I wanted to where did he come up with those numbers. His answer was even more incredible. He said he assumed I needed new rotors.
I did ask to speak to the manager. I was told the manager was not in the building. I then told the service manager to have my car brought out and that I did not even want them to give me their free car wash.
I followed up with an email to the manager, and got back a more or less Whoops sorry about that, letter.

I recently traded in my ’11 Cooper for a ’14 Cooper, and had a great experience with Princeton Mini. My salesperson was Kyle Albahary; he was very helpful in ordering the new car and customizing it just the way I wanted, but he didn’t pressure me into buying extras that I didn’t need.
When the car arrived he contacted my insurance agent so that was already taken care of when we picked up the car. The paperwork/​financing process with Glenn Clark went very smoothly and quickly as well. Glenn was friendly and professional, and he didn’t pressure me into buying an additional warranty like some dealerships are apt to do.
The dealership itself is very clean and comfortable with free WiFi, and the location is easy to access. I love my new Mini, and would definitely recommend this dealership. I’ve bought many cars over the years and this was by far the best experience I’ve ever had.