Firestone Complete Auto Care

This review is only for a car inspection. I did not get any work done on my vehicle. Customer service was very good. They were quick and honest about how long it would take. If you need a car inspection I recommend.

Great place to bring your car. I have 3 vehicles and I have never had bad service here.
I always deal with Jeff when I’m in. Great customer service …

Was a Firestone customer several years back… wasn’t a good experience. I now work for Interstate Batteries and have heard some good things about what Firestone is trying to do, plus they are a big national account of outs, so I thought I wood give them another try. So far, not so good.
Bought a lifetime alignment two weeks ago. Car started pulling to the right again, but it was also in the body shop for a 10 days, so maybe they jumped a curb or something. Maybe.
So I took it back for another alignment… it’s still pulling to the right.
And, just to be a little more disappointing, the guy who closed my paperwork said, «did they tell you about your front tires? They’re getting pretty low on tread but your rear tires look ok.»
To which I said, «Yes, they mentioned that two weeks ago when I was here and the IK glad the rear tires look good since they’re only 3 weeks old.»
Would have been great if he noticed I was just there for an alignment and inquired as to why I was back, rather than trying to comment on my «good shape» brand new tires.
If the Firestone manager reads these reviews, it would be great to hear from you… this is so disappointing.

Yesterday I dropped my car off to get an oil change since I didn’t want to waste a Saturday sitting in a waiting room when I had my to-​do list looming over my head. I was told when I came in that they weren’t too busy and could get to it quickly but I still had my ride come get me so I could start checking things off of my list. I also mentioned that my tire pressure light had been on for the past few months for no reason, as far as I could tell, and the service advisor said he would have the tech look into that but if a reset was necessary they might need to charge me an extra $ 10 – 20 which I was fine with. A little while later (maybe an hour or so, I wasn’t watching the time) I got a call saying my car was finished and ready to be picked up. When I came to pick it up the service advisor who rang me up said they had a few recommended services, but nothing too excessive based on my car’s age and condition. When I got in the car and looked over the ticket a second time (and noticed the lack of the angry amber dummy light on my dash) I noticed they took care of my amiss tire pressure light without charging me anything extra. All-​in-​all I had a very simple and routine service request but I definitely left Firestone with a smile on my face and in a good mood, which I can’t always say when I take my car in somewhere for service. ALSO don’t forget to check their website for coupons– they regularly offer synthetic blend oil change coupons which bring the price down to less than half of their competitors.

I took my daughter’s car in for service on the AC. The recommendations came back at $ 3,000.00. When we drive the car home, the fan went through the radiator and totaled the car. Firestone said they had no responsibility for the damages.
This is a very suspicious event. We can not prove or disprove the incident although they were under the hood working on the car at the time of the incident.
My recommendation is to find anyone but Firestone to work on your car.

Called and made an appointment because my ac wasn’t working. Got to the facility and waited 30 minutes to be told the ac machine was down and they would call the following day once they received a filter. Never received a call the following day so I called them in the afternoon. They said bring the car in and it could be looked at that afternoon. Got there and sat around assuming they were working on the car. After 30 minutes passed, a guy at the front told me they wouldn’t be working on the car until the following day. Inconvenienced once again… I left the car over night to be looked at the following day. $ 1800 later and I have a new condenser, dryer, and compressor. The a/​c is now working.
**Update to this review. We never received an apology directly from this location for all of the initial confusion. The home office did however reach out to me through Unilocal regarding the issue so I added a star accordingly. Hopefully the Prosper location can work out the customer service kinks.

Called ahead to verify I could get an inspection. When I arrived I was told they were out of inspection stickers. When I mentioned I called ahead the service rep went to the service bay and asked and low and behold they did have some inspection stickers. However, I was told it would be an hour and 45 minute wait for an inspection. Anyone who offers an inspection service normally completes them pretty quickly. I guess Firestoone wants to stick to more profitable car repair services. If they don’t want to do inspections, they should just say so and not waste a customers time.
Needless to say I left and went to a nearby competitor who completed the inspection quickly. You see every rating for this location is POOR and that is a direct reflection on POOR Management. I would give them ‘zero’ stars if possible.

I am a heating and air tech by trade and called Firestone today because I needed to replace the tires on my work truck. Checked pricing around 8:30 AM and then called back at 2:00 PM to confirm an appointment.
I asked Jeff (who answered the phone both times), that due to my work schedule, I could be at his location by 2:30, but would need to leave by 4:00 for another appointment. I asked prior to arriving if this would give him enough time to replace my tires. He said that would not be a problem.
Upon arrival at 2:30, I confirmed with Chris at the front desk the same schedule that I had discussed with Jeff. Again, no problem.
Fast forward to 3:50: Chris comes over to advise me that «due to them receiving a shipment of tires, all of their guys were unloading a freight truck and not work on my truck. Resultantly, my tires would not be done until at least 5:00.
Long story short, I took my keys and truck and left. They have lost my business for life. As someone in the service industry, I completely understand working in a busy time under a tight schedule. Likewise, I understand my word is gold, and if I am insure of a timeline, schedule, or my ability to perform to a client’s expectation, I always state it.
By the way, I made my 4:30 client appointment, and stopped on the way back at discount tire in Prosper. Nicest folks you could ever ask to meet. Also, my truck had new tires installed and balanced in less than 45 minutes.

I have been to this store several times (same vehicle, multiple attempts and more money to fix same problem). Figured we would give them a second chance and purchase tires. No improvement. Their service is horrible. The associates are rude and arrogant.