Compass Self Storage

Excellent, clean facility that is climate controlled. Easy access to location and to storage unit. Staff extremely helpful.

I rented a storage unit when the property was owned/​managed by Uhaul. Under their management, the price was reasonable despite the overall grimy/​dingy-​appearance of the storage facility. (FYI The bright, clean lovely pictures that you see on their website are mostly representative of the entry level floor…) However, acquisition by Compass Self Storage coincided with a sharp decline in my relationship with the facility and I had to move.
1.) Notification of New Ownership: I had faithfully paid my bill via autopay, I was initially unaware that the property had changed from Uhaul to Compass Self Storage. That is, until I learned that my unit was scheduled for auction during a phone call in December 2014. I asked them what happened to my autopay. Their response: When Compass acquired the facility they were not given all of the billing/​customer information by Uhaul and were unable to re-​initiate autopay. After TOO-​MUCH conversation they acted as if they were doing me a favor by crediting me all of the late charges that were assessed due to THEIR ineptitude.
2.) Billing: I spoke with Mike to determine what my bill would be moving forward. Mike calculated the amount, and I scheduled recurring payments through my bank based on our conversation (I did NOT trust them with my account information!!). Again, about a month later… i’m back on the phone with Mike because my payment was late. I retrieved the notes from our prior conversation, to review them with him. He initially seemed confused by his OWN words, but eventually double checked the ledger and figured out my bill … I turns out that HE made an honest error when he previously quoted me my payment amount. However, he never admitted nor apologized for his error … thankfully, he helped me get credited for my late fees. #guiltyhelpfullness
3.) Rent increases: The rent increases are just straight ridiculous! My records indicate (Uhaul): $ 119/​month, (Compass ⁴⁄₁₄)$ 131, (Compass ¹⁰⁄₁₄) $ 140, (Compass ¹²⁄₁₄) $ 153.
4.) They maximize late fees/​charges: Compass claims that it does not process partial payments although they will deposit your checks WITHOUT applying it to the balance of your account so that they can asses late fees.
Confused? Yeah… me too! Here’s the scenario: I missed one of the letters announcing yet another price hike. However, my bank had issued payment at the old price which ended up being a few $ short. When I realized the error, I IMMEDIATELY issued a smaller check to cover the discrepancy. It turns out that by the time the 2^nd check arrived I had been assessed a $ 20 late charge. So at that point, my rent was paid in full, yet I had a balance of $ 20 due to a late charge. They then assessed me with a 2^nd late charge, because I hadn’t paid the first late charge.
The kicker? They held onto both of my checks, and didn’t deposit them until the following month, when the next-​months check arrived, because the first 2 checks were a ‘partial payment’ (i.e. the payments didn’t cover the rent+late fees, so the first 2 checks were not applied to the balance’). I asked Dino what happened to the 3 checks. long story short they issued me a credit for the first 2 checks instead of apply them to my account. By this logic, they can continue to charge late fees FOR having a late fee! …I dunno, but this ‘feels’ rather unethical.
5.) Online Billing/​Online-​Payment/​E-​Billing: Their e-​billing is woefully inadequate. It doesn’t list all of the information about prior balances/​payments/​balances-​carried-​forward. Likewise the exact amount of each payment made, is not directly reflected in their online ledger. (For example you’d never be able to decipher #5 by reviewing my payment history.)
6.) Phone calls/​Correspondence: Mike and Dino do not return phone calls or respond to messages with any type of urgency. This is particularly unacceptable for a company that has the proclivity to charge late fees due to carrying-​over a balance due to late fees. (See #4 and 5)
7.) Filth: The storage facility is GRIMY… if anything TOUCHES the floor it is immediately covered in black dirt. However the office and bathrooms are clean-​enough.
8.) Safety: A gentlemen repeatedly came into the facility to use the bathroom while i was moving out. This same gentleman chastised me for locking the bathroom door. He complained that I hadn’t read the sign on the door and that the bathroom shouldn’t be locked while occupied
. excuse me? To be clear! I have no intention of learning the quirks of your weird locks!!! How the management has failed to recognize that counter-​intuitive door locks predsents a safety/​liability issue defies logic … Please install the correct bathroom door locks!!!
Bottom line, I don’t think that the workers are dumb… but every time i’ve had to deal with them, I have found that they are profoundly inadequate, unprofessional, lackadaisical and lazy.
I am thankful that my things were safe here. But, I would NOT recommend this place!!!

Had a very positive experience here. Needed a truck and a storage space. Property was super clean and Mike and Dino were professional and got me just what I needed. Location was easy to find and right off the highway, being new to town I had major problems trying to find other self storage locations downtown. Glad they had climate control too, the stuff I am storing can’t be frozen all winter.

Really really disappointed. My mother and I have rented Uhaul vans from this location almost every weekend for the last year or two and we will officially be taking our business elsewhere. We picked up a van this week and it was absolutely disgusting. There was paint all over the dashboard along with dirt and dust. There were half smoked cigarettes in the door and sticky spilled coffee or soda in the cup holders. The whole van was a gross mess and stunk. My mother had to scrub the van before we could even put anything into it.
We’ve never had a problem here in the past but when it was brought to the attention of the employees on shift they didn’t seem to give a shit. It costs a ton to rent a van and you can’t even clean it when it comes back from the last use? Yea, buh-​bye

Outrageous fees. 3 separate late fees if the next bill generates?! Virtually doubling your costs.
Disgusting.
Funny how they got 3 good reviews on same day.
Nothing else to do while working there, I guess.