Firestone Complete Auto Care

Awful. Noone works the front desk, so right from the start, I jad to wait for one of the tech to leave the garage to assist me. It only got worse from there. Wait time is significantly longer then anywhere else I’ve been. And after waiting 45 minutes, they tell me they can’t complete the work! What a waste of time!

This will my LAST time coming here for any service. The employees are rude and condescending. The service is very SLOW and they try to up-​charge on everything. I made an appointment for just an oil change and even with the appointment it was over a ½ hour before my car was even brought inside. I asked about how long it would take and the person working there was extremely disrespectful! Would leave ZERO stars if I could!

Been going here for years and always had excellent service. Certainly not as cheap as a back yard mechanic. but who wants their car fixed cutting corners? Not me. I’d certainly recommend going here if you want your car fixed properly.

Got a flat tire. Had my car towed here because the website said open Sunday’s 8−6pm. They are closed

Firestone is where I take my car when I need an oil change, some small repairs or new tires. Prices seem about average for a chain auto care facility and service is always pretty friendly and efficient. I have purchased the lifetime tire alignment package and therefor get my tires aligned whenever I stop in for other business (especially needed with all of the post winter potholes). I never particularly feel like I’m being ripped off when I come in and I actually feel like they don’t hassle me for unnecessary repairs like some of the other car repair shops tend to do. There is nothing super special about Firestone but I like the people in this location and it is in walking distance to my home or downtown so it is pretty convenient for me.

Caution Caution Caution — I have NEVER got online and written a review about anything! So this is my first time and I am choosing to write this review because I was very upset with their service. We had Very bad experience, they inspected our car and taken extra money approx. $ 900 just for car inspections. We are very upset with their service

These guys are literally too stupid to change a tire.
I use a local mechanic down the street who sends my car here to do the wheel work and alignments, so I thought I’d cut out the middle man when I wanted new snow tires put on my car. I called to make the appointment and tell them that I would have new tires sent from Tire Rack to replace the old ones. I have a set of dedicated winter wheels for which I lacked the correct lug bolts; my summer wheels have a lug specific to that wheel and will not fit the others. «No problem», I was told, «this is what we do».
I dropped off the car with the winter wheels and saw that my new snow tires had arrived from Tire Rack ready to be installed. All they had to do was take off the summer wheels, put the new tires on the winter wheels and install them on my car. I asked them to save the best two old winter tires to keep for spares, and bag them with the summer wheels and mounted tires. I reminded them about the lugs. Again I was told, «no problem». I had dropped the car at 8:00 am and was told it would likely be done by noon: they would call and let me know. Noon came, no phone call, then 2:00, no phone call, at 4:00 pm I called them and asked if the car would be ready by the end of the day. «It ‘ll be ready in ten minutes, you can come and pick it up.» Great, I thought, even though there was no explanation of why so much longer.
When I got there I found my car on a lift with the wheels off, my summer wheels with the summer tires off, everything spread out all over the bay in disarray. One winter wheel was hanging off the rear held by one of the conical bolts meant only for the summer wheels. «These lugs here you got, don“t fit these wheels, and I don’t think these wheels will fit your car», the guy says. I reminded him that the wheels do fit but not with those lugs, and that they were told that, then I had to talk to the shop manager, the sales person, and the owner who all told me that they couldn’t do it and I should decide what I want to do. Also as they had mounted and balanced the new tires on the wheels they expected to be paid as if they’d installed them. They also without asking «went over» the car and found a few minor things they wanted to do. No thanks, no way.
They had tried to put the winter tires on the summer wheels: no go as I could’ve told them, different size, so now they needed to be mounted and re balanced. I spent the rest of the day calling all over town trying to find the right lugs to no avail. The next morning I had them put the summer tires back on, and put the new snow tires in the trunk; they tossed the old tires without keeping two as I requested. They also scratched two of my alloy wheels, and lost three of my alloy lugs. For all this I paid as if they’d done their job, as well as an alignment I had requested initially but told them to forget when it all went wrong. I didn’t get the job done, and suffered damage for which I was not compensated.
I wouldn’t let them fix a flat on a tricycle. I don’t know how they stay in business.
Don’t go!

I’ve been going here for the past 5 years for state inspections, tires, oil changes, and some car repairs.
Although they may be pricey comparatively than bringing it to my uncle and having him do repairs for practically the cost of the parts, I’ve never had an issue with shoddy parts or poorly done work by the guys who work here.
The people that I usually interact with are very respectable and never pushy when it comes to them finding other issues that need to be fixed. One time they had quoted me a price for some repair work on my car. I waited a few months later for them to do it and they still honored the price they quoted. Now I find that outstanding.
Only one star off for price, but all in all I know its worth it.

What a ripoff… every time I take my car in, they quote me a completely unreasonable amount. E.g. $ 80 to get tire pressure checked, while other mechanic shops have done it for free. Or more than $ 200 for a battery replacement, while another battery retailer could do it for around $ 140. If you care about getting honest service, do not go here.

I’ve taken my car to the Firestone on Main Street for the past five years. The car service is high quality, and the staff are super nice and respectful. They don’t make me feel like I’m a female who doesn’t know a thing about cars (even though that’s true).
Their prices are very reasonable. The quotes for the cost have always been either 100% accurate or less than the quoted price. Most importantly, they don’t just try to get you spend money for the sake of spending money. Many times when I have asked them if I needed a particular repair, after inspecting the car they informed me that the repair was not needed, which reflects their honesty.
In short, these are mechanics you can trust, which makes them worth their weight in gold!!!

The day after I picked up my car from having the work done, I was hearing a rattling noise and then soon after my muffler was completely disconnected from the rest of the exhaust. This is something that I imagine should have been caught when they did the complete vehicle inspection, which I didn’t ask for but they DID charge me for. I didn’t bring my car to them after the experience I just had with them, although I feel as though this happened completely due to neglect on Firestone’s part.

My wife had a flat tire and took her car to Firestone while using the donut. She had a full size spare tire that was taken off the car fairly new with about 10/​32″ tread left. It was the same brand as the other three. Firestone refused to mount the tire onto the rim. They said the store policy was to never mount used tires, only new tires. I found that bizarre, but she conceded to buy two new tires. They then refused to install two new tires because it was a Subaru and had AWD. So the job went from a $ 20 mounting, balancing, and disposal to $ 650 for four new tires.
After leaving Firestone, I later called Firestone myself and asked if they would mount and balance some used tires I had. They said yes. I also called Subaru and asked what should be done with new tire installations. Subaru said that all the tires should be within 3/​32″ of each other. The car would have had two of the existing tires within that range but Firestone still refused to only install two new tires.
The next day we went to another local service center and had the spare tire mounted on the rim. It cost $ 18. I used to like Firestone. However after this experience I am convinced they lied in order to make a bigger sale. After all, four new tires is more profitable than mounting a spare tire. I do not trust them and I think anyone taking professional recommendations from them should assume Firestone is only after sales and will say whatever is takes to make them.

They will try and get you to fix more stuff on your car, then charge you more anyway. I got my brakes fixed there. The brakes now have a problem and I’m afraid to go back. They take a long time, longer than any other place I’ve been to. The brake job was the most expensive ever. And they tried to get me to do a $ 45 oil change also! lol.

I went in because my car hit a curb the other day when I had trouble breaking making a turn during the snow. Hayley was so nice and helpful and understood I was in a bind with money so called me if anything had to be changed. Unfortunately, she called to tell me that there was more damage to my car and the quote to change 3 parts with the alignment was close to 900 dollars. She was nice enough to break down what I needed fixed and even got me the information on the rim for my car too. I called around and found out that Benny’s across the street would charge me 350 for all the same work, labor included. I was shocked at the drastic difference in price and even called Hayley at FIrestone to question their cost. I got in touch with someone else on the line who told me that maybe the guys across the street weren’t mechanics (joking) but they must not be charging for the labor and not know that it takes hours to change one part. I called Bennys back again to make sure the parts and prices were right. They ensured me they checked again and it was correct. I called and told Hayley I would pick my car up and bring it to Bennys. She was great and understood why I had to go somewhere else and even said she would do the same too. This morning I got a call from Bennys and they actually told me better news! I did NOT need the 3 parts replaced that Firestone told me but only one. The cost was going to be now less than $ 250.
All I can say is, customer service at Firestone was great, but the prices are outrageous. If I didn’t shop around, I would’ve paid 900 dollars for work that wasn’t even needed and even if it was, I would’ve saved over 500 dollars on it just going across the street. Luckily, I caught it and saved almost 700 dollars and avoided getting parts changed I didn’t need.
Lesson learned: ALWAYS SHOP AROUND FOR BETTER DEALS. YOU WILL FIND THEM.

My 15 year consistently honest mechanic here in Vt took a look at the rotors that were shimmy=ing– had them replaced only a month ago at Firestone– and said they were junk. Of course Firestone says I must have been riding my brakes to warp them. There is no way to prove otherwise, except that I hadn’t had the rotors changed in my car for 15 years… so suddenly I am riding the brake? These guys are very nice and I don’t think they meant to rip me off, they are getting ripped off no doubt by the company, probably Chinese, who are selling them rotors and other parts. Buyer beware… if you get a part, get a year warranty on it, insist.

These guys are the closest mechanics to my house, and I really, REALLY wish they weren’t. Every time I come here, the price I get charged is more (significantly more) than quoted, and that’s even before we get into the unnecessary extra work that they inevitably think I need.
I brought it in this most recent time for an oil change. The sign on the street reads «$ 14.99!» Imagine my dismay when I am asked to sign a slip authorizing a whopping $ 62 and change. Now, I know the trick that all oil-​change places pull, the «fees and disposal extra» one, but Firestone very helpfully itemizes their bill so I could clearly see they were charging me $ 34.99 even before those things. (And this was somehow with my AAA discount applied, too!)
I was frowning at the bill, not signing it and honestly trying to figure out what was extra, when the employee, an incredibly unhelpful individual with a badge reading «Scott B» snaps at me «What’s wrong? Number too confusing?»
I get it, right. I’m a girl. I’m not supposed to know cars, and he’s Mr. Big Bad Mechanic Man. Who am I to dare to question him?! His tone was insulting enough that even dim little girly me got it.
I point to the price and say, quite politely, «This is not the price I was quoted last night when I made my appointment. Why?»
His response was «Well, that guy’s not here today.»
…the heck? How is that even relevant?
Fine. Whatever. I need my oil changed, so I leave the car and go, telling them I need it by three. «Scott B» even repeats that back to me.
One pm they call me to tell me it needs more work, predictably. Some of it is obviously garbage. I approve the bits that seem reasonable, and ask them if it can still be done by three, since that’s important. Sure, he says.
Four thirty, I give up and call. They tell me it might not be done at all today (um, not good!) and unlike the previous times I’ve been there, I can’t pay over the phone and pick it up later. Supposedly that’s not their fault, that’s federal law. Right. Because every other mechanic, eery business that takes cards over the phone, and even THESE MECHANICS just have been violating that. (Lies.)
The guy I talk to says he’ll go check on the car and call me within ten minutes.
Half an hour later, I call again. «Oh, it’ll be done in twenty.»
…but half an hour ago, it might not have been done today. What?
And after all this? I am handed a piece of paper when I pick it up that says they broke a stud off while doing the brakes. When I ask about that, I’m treated as an idiot and as if *I* am the one who’s done something wrong when I ask if that got fixed. Oh, and delightful «Scott B» gives me shit about how I supposedly have an attitude. I didn’t until you treated me like crap, buddy.
Yeah. I hear the manager, Dave, is a nice guy. If that’s true, he’s the only nice and honest one there. I’ll be calling him Monday when he’s in.

I brought my car in for brake work last week, and they did a poor job. First, they misdiagnosed the problem — they thought I needed a new caliper when it turns out I only needed a brake hose. Then, they ordered the wrong part and I had to wait an extra day to get my car back. Finally, after visiting another mechanic for a separate issue, I was told that the brake hose was not clamped on properly and was leaking brake fluid, and that I should have Firestone fix it under warranty. Not sure if I will go back since they screwed it up three times already.
Also, as for the separate issue that I mentioned above — I had a water pump fail on me after having my brake work done. I brought it in to Firestone and asked their opinion, and they suggested that I needed a new engine due to some catastrophic failure related to the piston seals and rods. They wanted $ 3,400 and two weeks to fix the whole thing or else I should just get rid of my car. I brought it to Pep Boys across the street, and they told me that I just needed a couple of belts and a new water pump/​thermostat, and they would get me back on the road in a couple hours for $ 900. I’m not sure how Firestone can get away with lying to their customers like this or just hiring completely incompetent technicians. Pep Boys did the work and fixed it right, and my car runs and sounds good as new now. So much for needing a new engine — thanks Firestone! I’m never going there again.

My wife and I have always been treated fairly and honestly by this Firestone franchise (more so than others i’ve worked with). Lately it seems to be getting better with every visit.
Let’s face it, no one likes taking their car in for service — I cringe at the thought. Nonetheless, I know and trust the guys at Firestone to take care of me, offer me options, provide me with realistic estimates, even tell me which repairs I can delay and which need immediate attention. The customer service from Dave and the crew there is top-​notch and I always leave with the knowledge that my car is fixed right and at the best price possible. What more can you ask from a service place?

From what I can tell it seems like this business has had a fair amount of employee turnover in the last year, hopefully some of the bad customer service experiences are now a thing of the past?
My experience from day 1 I’ve been coming here has been awesome. They have done everything the RIGHT way not necessarily the CHEAP way, and are willing to explain what’s wrong and show me every time.

I have a lifetime alignment, balance and rotation deal with my car through Firestone. Elsewhere (other Firestone locations), I have dropped it off & picked it up… no issue. I have been here twice. The first time, though the guy looked up my record when I told him I needed an alignment (and could see that I had a package also including the balance and rotation), rather than confirm that I didn’t, in fact, want the services that I had paid for, they just assumed I did not and only did the alignment. After about an hour and a half, I left, annoyed.
Fast forward to my next visit… this time I was crystal clear. I made an appointment, I was told it would be 1.5 hrs (I waited there), I gave explicit directions. I wanted all the services I had paid for… alignment, balance, and rotation. After over 2 hrs, and no information, no «sorry for the wait», no «here’s an update», etc., I was getting angry. When I asked if it was almost done, the guy who I had spoken with earlier walked away. The other guy checked and said my car was just about done… When I checked the receipt a few days later, they had not in fact, done the rotation — AGAIN! WTF?
I may drive a little farther to check out another location as they are 0 for 2.
The only thing that gave them an extra star is that they are pet friendly and I don’t have to pay for each visit because of the plan I purchased last year.