Greyhound Station At Kennedy Plaza

Let me start with Greyhound, whose advertising slogan should be «we WILL find a way to ruin your day». I don’t think I need to elaborate as I sit on one the their buses that is of course, off schedule. Second, Kennedy Plaza. Seriously, a town square with so much potential to ameliorate the decaying downtown Providence. Why is the city «investing» in a bus station in place of a potential pedestrian friendly city square? Stop sensationalizing the automobile!

Customer service rep was very friendly and quickly solved my ticket issue, and the bus was on time (8:30am bus to NYC). No complaints!

Can I go any lower than 1-​star? It’s been almost two weeks since my experience here, but after reviewing my credit card statements for the past month, I’m reminded of my terrible experience here.
First, the desk attendant might as well not exist because if you ask him/​her a question, they don’t bother to help you. For example, I asked them if my bus was running late and the only response I received was an immediate and default «yes». C’mon, really? There’s a computer in front of you and you can’t even bother to check? After believing that the bus is on time, I wait outside in the near zero degree weather and, after FORTY-​FIVE minutes past the scheduled arrival, it arrives. On time… right.
My next complaint is probably for Greyhound as an entity. The drivers I worked with this past month were all incompetent, apathetic, and power-​tripping. People were smoking cigarettes on the bus and the driver did nothing. People drank to a stupor in the back and filled the restroom with putrid vomit and the driver did nothing. Oh, and if the driver is running late, can you have them not take it out on the customers? Just because you’re behind schedule doesn’t mean you get to freak out on your customers.

I can see this place being a real aggravating experience if I was to pick someone up mid-​day. My overall impression of the place was that it wasn’t too bad. I picked someone up about ten minutes later than they should’ve arrived. Still, that wasn’t too long of a wait. 4 stars

Not to bad as long as you are there during the day time. Can’t say that I stopped to look at the station to much during the day. Due to having an important event to get to. However at night there is an annoying recording that comes on every 15 minuets to tell you that you are not allowed to loiter. Which is rather confusing since all of the GH terminals are outside and there is no where else to go. At the time that I was there, there was a large {10−20} person fight across the street. But it seemed relatively safe other wise. The terminal/​hub also closes at 7pm. Which means you must wait outside for the bus and that there is no where to use the restroom.