Johnny Rockets

The customer service and the attitude of the staff here is terrible!
Came to the food court and got a kids meal for my son. When our handheld buzzer went off, we went to pick it up and it was in a to-​go bag.
I was never asked when I placed the order if I wanted it to go and you would think they would realize that people visiting a food court in a mall would probably like to sit down and eat it there.
So I flagged someone down and said, «excuse me, this order is to stay. I immediately got an attitude. The guy says, «well you can use the box inside the bag» with an annoyed tone. There was a box for the hot dogs and the fries were just dumped and scattered in the bag.
I tell him I want a tray. He says, «We don’t have any trays». Another staff member overhears this and hands me a tray. Apparently they DO have them. No apology or any attempt to fix it. Just essentially: «Get lost and stop bothering us.
I’ve had this happen at McDonalds before and they actually re-​assemble to order for you on a tray with an apology. It’s amazing how McDonalds has much better customer service than a place that charges twice as much (and takes 3x as long).

The shakes are delicious and the staff was super friendly. The waiter that helped us was awesome, actually had a conversation with us instead of just the usual «what can I get you to drink». We ordered shakes and onion rings. I got the strawberry Oreo crumble and i thought it was great. It had a really smooth consistency and wasn’t too thick or cold to drink like shakes from some other places. The onion rings were decent, had a good crunchy batter. Overall can’t complain for the price. Would definitely go back, at least for a shake.

This place is awesome! It was clean and organized and every single employee working there including the cook were all super friendly and professional. I was pretty blown away actually.

Service was quick and pleasant, Andrew, the cashier is approachable and good to talk to when deciding what to get, the straw, however, is not large enough for reasses pieces and thus the new limited shake doesn’t quite work, but was still quite tasty.

Everything came out great, Jamelin was attentive! Awesome strawberry shake. I love that they invite you to review them on Unilocal,they stand by their brand.

I’m very disgusted I ordered a deluxe shake when it was finished they placed it on the counter with another milkshake that had yet been given to whoever ordered it. Therefore one was mine and one was whoever else’s. The way the staff figured out what milkshake belonged to was to stick his nose INTO the whip cream and smell it. It grossed me out so bad I ended up throwing it away. Waste of money and disgusting staff.

NASTY! I am pregnant and I ordered a banana milk shake as every other Johnny rockets I have been to uses fresh bananas. I watched in horror after I prepaid as the man used a half used banana that was black! UNACCEPTABLE. I had my husband run over and have them halt the order and tell them to remake it. I can’t be having manky bananas! No one should! This is unacceptable for Johnny Rockets standards. Another example of staff not giving a hoot. Then the guy picked up bananas, not making a new drink but adding to the same one and showed another banana that was all brown. Being pregnant I was disgusted by this and felt ill. I told my husband to get a refund. It took 5 minutes to get a refund and it is sad I had to cause a scene to tell the manager he should be quality checking his stock and should not be serving bad, brown bananas to customers. Unacceptable. Will never go back. Watch your food prep at this location like a hawk unless you want to get sick.

I’m not sure what all the groaning is about. This was our first visit and it gets a solid 3 stars. The Korean bbq burger had a really nice flavor and the #12 burger was cooked perfectly. The onion rings are some of the best I’ve tasted — crispy breading and delicious.
Our service was great and our food was hot and came out quickly. (Thanks Maria!)
Roberto and his partner on the grill had a real system going — it was like lunch and a show.

Servers suck and so does the food. Never going back. We had two kids with us. She brought one drink out which was water. Then i asked for fruit punch cuz the kids meal comes w a drink i ordered two and she came back w one and it was warm. Then i asked for another one. warm again and i had to ask for ice. Didnt offer me a drink. I ordered one. Then she brought my coke flat and warm. Then i asked for another. That was warm and flat again. Then ketchup was empty. Then she brings out fries w no burgers. Then she says she didnt know my kid wanted a drink or me for that matter. I never saw such a dumb server in my life! And i think her tag said supervisor. OmG no good. Definitely did not get a tip! And my husband went there a few weeks ago and it was poor also w raw hamburgers for my three yr old. Unbelievable! And my kids fruit punch tasted like lysol.

Got a vanilla milkshake to go and they gave me a buzzer which I found odd. After a few minutes the shakes came and they were quite good, plenty of vanilla flavor. Overall I’d say if you want a shake it’s a solid choice but not anything overly special.

Took over 20 mins for a small milk shake. Never again am I ordering here. Beyond pissed!

its hit or miss! if you come on the weekend they have their tip top staff on shift. really friendly, awesome food. but honey boo boo if you come in the day its the worst.
I asked for a root beer and they put the ice cream in after the soda and it exploded all over my arms. i asked the woman if she could put it in another cup for me and she said «here» and put another cup under the wet dripping drink.
And i pathetically walked away and threw it out in the bathroom where i washed up.

Wow, this place really, really sucks. I’ve been to other Johnny Rockets in the past but this one gives new meaning to the phrase «trailer trash.» Tonight my nephew and I decided to eat at the restaurant if that’s what they call it. Sure there’s a seating area, but you might as well be eating in some dumpy establishment next to a trailer park. Why are you so down on Johnny Rockets, you might ask me. It’s a fair question and I’ll tell you why. Because, for whatever reason, they no longer serve food on dishes with glassware and utensils. That’s right people, the place uses paper cups and cheap ass paper plates to put the food on. And that’s at the «dining booths.» I ordered a hamburger and it was served on a paper plate of the same size. I asked the waitress for a dinner size plate but she told me they didn’t have any. Have you ever tried eating a burger on a dessert dish? Try it sometime and you’ll quickly see how hard it is to open the burger to add ketchup or other condiments. So I had to use the paper wrapping as my placemat, which made me feel like I was eating McDonald’s at a picnic table, except that I was in a restaurant! When I ordered apple pie a la mode, the waitress delivered it in a paper tray used for French fries. How classy it that??? And I even got a plastic spoon with it, woo hoo! But guess what? The spoon had partially melted from the microwave and my pie and ice cream reeked of plastic — yuk!
They ought to call the place Johnny Rubbish instead. Paper plates, cups and plastic spoons, really?

Terrible. The guy who took our order obviously hated his job and was completely rude. The burger was a hot mess and cold. The fries were luke warm but tasted decent. Just a giant disappointment and we won’t be back.

On a weekday during lunch hour, I waited to be seated for the interior dining area, and it took a couple of minutes before a waitress arrived to seat me. I chose a large booth near the entrance. I ordered a coffee shake, grilled cheese sandwich (American cheese on wheat bread), and American fries. The shake was nicely presented with a spoon and a straw provided by the waitress from a rotating dispenser. After several minutes, the fries and sandwich arrived. The fries were piping hot, but the grilled cheese sandwich didn’t appear to have been grilled long enough, as the cheese wasn’t fully melted. As for the taste, both the fries and sandwich were fairly bland, even by diner food standards. I had to rely on ketchup to add flavor to the fries. The waitress was attentive and brought me a cup of water when I was almost done with my shake. The shake itself was fairly good, although not as thick or flavorful as a Newport Creamery coffee Awful Awful. The restaurant has a nice diner atmosphere with a flashy retro theme, and the presentation of the food was excellent. The service was adequate for a food court restaurant. However, the quality of the food was only so-​so. This might be a good place to take kids who aren’t as picky about the food quality, but I think most adults will be slightly disappointed.

Milkshake was hella lumpy. They didn’t wash the thing to blend it, just went right from butterfinger to strawberry. Not cute. She saw the lumps, no craps were given.

The burgers here are tasteless to me, but I thinks that’s just my opinion. Their average, I guess. The fries are mediocre. The chicken sandwich was okay. I guess everything is just okay/​average. I would definitely eat at another place in the mall.

Great ! The burgers are very good ! The buns are very warm and taste amazing ! The fries are also very good ! But my favorite are the chocolate milkshakes ! They taste veryyy good ! The vanilla ones are even good !

This is one of the few food court choices in the PPlace that I’ll actually eat at. All the other choices have their food sitting out in a steam tray for who knows how many hours. At least here, the food is made-​to-​order.
I was helped by Diamond and she was great! She went over the different toppings each of the menu items came with and allowed me to make some adjustments. *I hate lettuce and tomato* There is not a lot of time for conversation when placing an order at a location like this, but I was pleasantly surprised at her genuine ability to converse.
The food was okay. I didn’t love it. but it’s fast-​food, so it was expected. I had the turkey club (with no lettuce or tomato) on whole wheat with a side of bacon cheese fries. This was my big splurge of the week!
4 Stars because of the friendly service! …What’s with the weird lady that is sitting at the counter with a pile of change and stuffed animals every time I walk by? She’s kind of mean… and just plain strange.

Johnny Rockets improving in the PPM! Adding space for a seating area was the smartest thing this JR could have done. It is also nice to see a restaurant improving where many in the food court are moving in and out.
In terms of the food, you can’t go wrong with a JR burger. I am a huge fan of their Smokehouse and Houston burgers. Also, their chicken cheesesteak is pretty good, and I lived in Philly.
Also a good move is to get the chili cheese fries as a appetizer.
Their shakes/​malts are pretty good too. I got a creamsicle (orange soda/​vanilla) float.
Even though they are rated in RI monthly, etc. don’t expect to be floored by their burgers themselves. They are slightly better than your fast food joints. The toppings are what really makes a JR burger.