LensCrafters

I had been a long time customer. No longer; I’m done with LensCrafters. Here’s why:
About three years ago I purchased progressive lenses from LensCrafters that turned out to be plainly defective — within several months of purchase smudges developed that interfered with my ability to use them for their intended purpose. The smudges were in the lenses themselves and could not be removed by cleaning.
I brought them back to the store. The salesperson advised that she could not help me because of the terms of the LensCrafters warranty (which, however, is inapplicable to a problem caused by a consumer product defect).
I persisted. I pointed out the obvious defect, and they had no way to refute it. So they replaced the lenses. However, they did so reluctantly, and would not have done so had I not stood firm after they first said no. I left with a bad taste in my mouth, but reckoned that at least I got the defective lenses replaced.
Sadly, we weren’t done. Turns out LensCrafters replaced one set of defective lenses with yet another! Within a few months, the smudges developed again!
The second time I went back to LensCrafters they refused to replace the defective lenses.
LensCrafters still had no explanation for why smudges would develop so soon after the lenses were made. They suggested that I was not cleaning them properly. They could not say what it was I was doing wrong, and had no comment when I showed them a pair of reading glasses that I purchased from LensCrafters at the same time as the defective lenses that did not develop the smudges even though I’d cleaned them in the same way as the defective lenses. (I’ve been wearing eyeglasses for decades. I know how to clean my eyeglasses, for goodness sake, and have never had a problem like this with lenses going bad after just a few months.)
Bottom line: LensCrafters sold me lenses that were plainly defective, and then refused to stand behind their product.
Based upon the rather odd reaction from the salespeople both times I returned the defective LensCrafters lenses, it is difficult to see how the company was not aware of the problem when they replaced my lenses.
The above is enough to make me never want to do business with LensCrafters again. But there is even more to this sad tale.
When I went back to LensCrafters to return the second pair of defective lenses, I also brought back a pair of broken Brooks Brothers frames that had different lenses that I used only for reading. They broke because I slept on them, my fault this time! But the lenses were fine (these were the lenses that I showed LensCrafters when they suggested that I caused the problem with the defective lenses; see above). So I wanted to replace the frames and reuse the lenses.
The salesperson’s immediate reaction? «I don’t think these frames are available any longer.» She spent a few minutes checking something on a computer and reconfirmed that replacement frames are no longer available. I’d have to buy new frames.
I left the store. No way I’d pay another penny to buy anything from this company.
The kicker? I needed a new place to get my eyeglasses. So I went to a local optometrist for my eye exam and to inquire about the lense problem and about replacement frames for my reading glasses. Result?
The local optometrist is making me new progressive lenses for my current frames to replace the ones from LensCrafters that were smudged. (He confirmed that, indeed, the lenses were defective; lenses don’t smudge like that unless there is something wrong with them.)
And the Brooks Brothers frames that LensCrafters said are no longer available? They are available. The local optometrist tracked them down. They are going to put my old reading lenses into new frames and save me the cost of purchasing new frames.
My recent experience with LensCrafters was the single worst I’ve had in recent memory with a retail business. They refused to stand behind what they sold to me; they suggested that I was responsible for their defective product; and they provided half-​hearted (I’m trying to be kind) «service» when they advised that replacement frames were unavailable when that turned out not to be the case.

Have been a long-​term customer but am dissatisfied with the quality of my latest pair of eyeglasses. The anti glare coating is easily damaged and has become cloudy forcing me to replace the lenses.

Went here on my birthday thinking my eye doctor had faxed my prescription (they hadn’t) the sales rep called my eye doctor to have it re-​faxed for me.
They then helped me find my perfect frames and had them set up and sized within an hour!
After a few weeks I had lost some weight and the glasses were a bit loose, they resized them for me as a walk in, in less than 10 minutes.
Incredible service!

Yeah, how the mighty have fallen.
Went in for my usual Saturday exam and then over for glasses.
They were mobbed. No on ever acknowledged me. After about 45 minutes I asked when is be able to be assisted as I wanted to try on some higher end frames that were locked onto the peg. I wasn’t even given an estimate.
There were so many people Milling about and waiting with trays to be helped I would say a good quarter of the non lock and key shelves were empty. People were falling over themselves and each other to try and get what was left on the shelves and forget about getting to a mirror quickly to see how things were looking.
I also have a larger face and prefer my glasses to be on the bigger side and wanted to see if they could get the larger size ray bans or not. I never got to ask my questions. I’m a very easy sell, and am always motivated to buy and they really missed out on what would have been a potentially painless transaction. Instead, I walked out of there prescription in hand and treated myself to lunch at nordstroms while reviewing some awesome frames on
. $ 99 later and I’m 2 pairs of styling updated prescriptions happier. And for the remaining $ 200 I would have been spending at LensCrafters I got a well deserved first hand winter coat and boots.

I have gone to several Lenscrafters looking for someone to adjust my new glasses. But no one would take the time or would do it correctly.
While in the area, we stopped at this Lenscrafters hoping someone could help me. One woman suggested that we wait for Anthony because he does a terrific job. She was certainly right.
There was a wait so we shopped around for awhile then returned. Anthony was well mannered and very professional. He acknowledged that I have an extremely small head and face. But he took the time to try different things until my glasses fit me perfectly. Even when we returned after dinner so he could make another minor adjustment, he was still nice as ever.
I am not sure why we had to go out of state before finding someone who would do this for me. Everyone else seemed as though they didn’t care or didn’t want to bother.
Anthony is terrific!

I was just in Lens Crafters a short time ago trying to get a replacement pair of glasses for my daughter under the warranty. We were open to other styles had my daughter’s glasses not been available, but obviously preferred the same pair she was used to and loved. So we asked if they had that style, but much to our disappointment they did not. So it was just like starting from square one.
First off he didn’t check the computer to see to see if they HAD my daughters style. He simply looked on the D&G rack and he didn’t have them. When I asked again he opened a drawer under display, looked briefly and said he didn’t have them. Then he just stood there looking annoyed as we looked through the glasses on the racks trying to find a suitable replacement. When I found a pair of D&G glasses that were the same style as my daughters aside from being the wrong color I was excited and asked if he had them in black. He said, «no.» I then asked if he could call other stores (which I feel he should’ve offered) .he supposedly did and they supposedly said they did not have them either. We were Disappointed, but never the less needed to find my daughter a new pair of glasses, so we continued to look.
As I walked around the store stressed looking for something I thought she would like, my daughter blindly fumbled through the racks as well trying on frames and finding nothing (mind you she wasn’t wearing her glasses as they were broken). he still stood around like he was talking a nap with his eyes open. Never offering any input. I grew extremely frustrated at this point and even more frustrated that he noticed I was frustrated and didn’t seem to care. I decided to take it upon myself to call one of the stores he supposedly called and low and behold. not only did they in fact have my daughter’s style they would start on them right away so here I am now at lens crafters in the Warwick mall waiting for my daughter’s glasses. Thanks for nothing Providence Place Lens Crafters. I should’ve went to Warwick Mall in the first place I’m glad I went with my gut and took it upon myself to get my daughter’s glasses.

Good customer service and kind, helpful employees. The doctor was great, and I didn’t have to wait long for my appointment.

I had fantastic hospitality when I stopped in to purchase a new pair of glasses a couple of days ago. The person that helped me was Anthony and he was absolutely wonderful and helpful from the moment you walk in until the moment you leave. He gave me my options of glasses frames, knew the difference between brands, and gave me my price options for the lenses. I didn’t realize how quickly lenscrafters can make your glasses. Compared to a different optical that I went too, it was going to take almost three weeks to make the glasses. After an hour I came back and the glasses were ready to go. The associate gave me a contact case and solution so I could wear my glasses out and make sure they were fit perfectly to my face. I had a wonderful experience at Lenscrafters and I would suggest it to friends and family.

I called this place twice because I am in need of contacts. I talked to someone and they hung up on me not once but twice. I thought maybe it was ironic but was a bit skeptical. My friend told me that he called a few weeks ago and they hung up on him too. Seems like lazy customer service to me.

Granted, I’ve never actually purchased a pair of glasses here, but twice now I’ve brought my glasses in (bought at a local eyeglass store out of town) to have screws replaced on the hinges, and both times they were happy to help and fixed them at no charge. The staff were super friendly and it’s one of those rare retail moments where you walk away with a spring in your step.

I came into the Providence Place Mall location and was looking for a specific pair of Rayban frames. A man who later referred to himself as the store manager acted as if I was an inconvenience and provided little service.
When I asked him about the frames he first said «what is out is what we have», which I translated into «I am too lazy to assist you, so if you can’t find it you’re shit out of luck». Once I found the frames on my own I noticed they were small and asked him if he had a larger size. He appeared inconvenienced (once again) and said «they only make one size» (without checking on this). I pulled out my phone and looked it up and replied «I’m afraid you’re wrong, they do have a larger size. Could you look in back to see if you have it?» He then said once again «What we have is out, I will call another store and get back to you in 2 days».
It’s been over a week and I haven’t heard a word. I came in to buy a very expensive pair of glasses and provide lenscrafters with my business. The store manager came across as rude, uneducated on his products, and uninterested in making a sale. My experience left a sour taste in my mouth and even if I was to receive a call tomorrow I would take my business elsewhere.
Not a good way to run a business.

crummy pushy salespeople. really bad shopping experience in there!

If you are unsatisfied with your prescription, they will replace your lenses for free within 90 days. I got a different prescription that matched my old glasses instead of what the optometrist said I should have. Lenscrafters did this for me last week, and I’m much happier with the fact that my vision is no longer blurry. I still am going to avoid this place like the plague though.

I went to the optometrist’s office affiliated with Lenscrafters (next door). The good news is I left with what seems to be a proper contact lens prescription. But in the process it made for an extremely aggravating experience. I specifically asked how much the appointment was and they said they could put it through insurance and it would be a $ 40 copay. Then at the end of my appointment they told me the contacts would be $ 400 for a year supply and that they matched 1−800-contacts price. I said hmm usually I only pay 300-​something so she checked and came back with $ 360 so I said ok. Then as I go to pay, they tell me the total is $ 460 — huh? Turns out there was a separate ‘contact lens fitting fee’ of $ 60 that they failed to mention despite my clear attempt to get a price up front. So I didn’t buy the contacts from them — and good thing too — they lied again. The 1−800-contacts price was $ 320 and I actually found them at JustLenses for less than $ 300.
Overall, not a trust-​worthy organization clearly and I would avoid going back. But in a pinch, if you can figure out their price structure then you can get an appointment quite quickly which is what I needed.

It’s clear that the recession has hit. They latch on to you here, don’t listen when you say «CHEAPEST LENSES POSSIBLE» and don’t let you go.
I walked in needing a backup pair of glasses. I told the women I needed whatever was the cheapest pair of glasses they had (I have no insurance). She proceeds to ignore my requests and doesn’t steer be to budget pairs of glasses, but tries to get me to walk around the store picking out my favorite ones to try on… which would have been nice had I not said CHEAPEST LENSES possible.
Clearly they don’t understand that not everyone has vision coverage and can’t always pick the lenses they want. This woman completely ignored my requests so she could make a buck. Thus, I will not shop here.

I usually never have a problem with going to the Optometrists office. For the past few years I have been a customer at Vision Associates in Woonsocket for my annual eye test and glasses, and never had a problem. Since I was living in Providence at the time I needed something close and convenient and this was as close as it got since it was right next to Lenscrafters in Providence Place Mall. I have been here twice since it was a necessity, the first time they charged me $ 90 for an eye exam that took less than 7 minutes he was very minimal on the questions in regards to my eyes. I had no problem paying $ 90 since I had no eye insurance and I was expecting it would cost me a lot of money. However, the second time I had eye insurance and only required a $ 15 co-​payment. The testing process lasted a little more time this time around since I made it clear that I was having major headaches and I knew I needed a prescription update since I haven’t had one in 2 years and a half. To my surprise he said that I didn’t need an update since my eyesight hasn’t changed much. I went to front desk with my paperwork and she wanted to charge me $ 15 for the exam and $ 45 for a prescription update (which I clearly had none). She spoke to the doctor and resolved this issue but I was surprised that they would charge $ 45 for a prescription update! That is unbelievable! I would NOT be going back here again. They doctor doesn’t really care about any problems that you are having with your eyes since he didn’t even write any of the issues I was having down on my paper. I don’t mind spending the extra money for quality and service but this place has NEITHER! Spend your money elsewhere.