The UPS Store

Unprofessional, take who they feel like taking first. Look for anyway to charge you. Would rather drive further for better service.

In and out within minutes, always. You can’t beat the fast service here. Prices can be a bit steep. If you are like me and regulary have Amazon returns with pre-​paid labels, this is the best spot to drop off your boxes.
That said, parking here gives me anxiety. There are only about 5 spots in front of the store and I’m always afraid I’m going to either hit a car as I enter, get hit while I’m parked, or get hit backing out of the crazy narrow spots. Parking is often available on the street, but if avoid parallel parking you’ll either need to take your chances in the tiny spots in front of the store or circle the block a few times.

Very friendly staff at this location. They have a pretty cool selection of cards, fillers for boxes, etc.

Always a fine experience when I go. Granted, I bring my packages with pre-​paid labels so essentially I’m just doing a quick drop off. Employees have always been pleasant, courteous, and efficient. There’s never been a line.
The few times I’ve tried to ship something it’s admittedly pricey but that’s more a product of UPS than this particular store. All in all, a pretty typical UPS Store with friendly staff.

I recently went to mail a package and used their supplies (~$ 3 worth). At the counter, the person told me that they did not mail to P.O. Boxes — which I did not know. I said no problem and asked not to pay for the supplies as the store was not clear about this. The manager insisted I pay. I paid because I didn’t want to make a scene, but told them this was no way to earn future business.
The guy behind the counter was nice and even the manager was OK. but I think the way they did business is pretty bad.

THEY CHARGED ME $ 2.50 TO PRINT 1 SHEET OF PAPER (my shipping label). Amazon charges $ 1 to ship the label to your home. Terrible customer service. Save yourself the experience and use Staples who accepts UPS, USPS, and FEDEX.
I will never sponsor this store again, it’s a scam.

Would never go to this store again. The prices are too high and the manager isn’t pleasant to do business with. Very disappointed in the over all service.

This place made it very easy to send out a box of books, no hassle, no lines, and people actually nice!!! Just the opposite of USPS and a much nicer feeling when you walk out of there.
I prefer using UPS for sending out most of my boxes, unless I have to use Fedex or USPS.

Its a reliable place to get your items shipped… the owners are very nice… the prices are reasonable… go there to ship your things… try to support this UPS store…

Pretty standard UPS store. Deducted a star because they only have two dedicated parking spots, both of which were filled while I was there-​lugging boxes down the street is not a pleasant experience. The employees at the store were courteous and professional-​they even helped us carry our stuff to the counter-​so no complaints on that front.

I’ve had nothing but pleasant experiences at this store. They are fast and friendly. Can’t always park in their lot (only a handful of spaces) but there is usually street parking available.

I was quoted $ 58 to ship a package to Colorado on day, and $ 65 three days later for the exact same package. Clerk had absolutely no explanation for the $ 7 discrepancy. I’ve formed by own conclusions — he was ripping me off.

Well this is my story… I ship lots of stuff many times from here at UPS but starting to use the US Post Office more because of the treatment by UPS National… In 10 years .two times I have placed a claim – one time this store gave me such a run around about having to have the original sales slips that I just dropped the claim-​the second time just this past December I shipped some electronics-​well packed-​good box the whole 9 yards – I do not know what UPS does with these boxes they have to have some type of warehouse game they play with them that destroys the boxes and I mean destroys them. My boxes arrived with all 4 sidesripped open, crushed and all taped up. I called the store and they told me someone would call me within a few days-​but to be patient as it was /​Christmas time. 1 month later someone called-​and then started to ask questions-​fine-​the key question wasa do I still have the box as they wanted to come and get it — I know they were expecting me to say No – but I had it!!! I said fine come and inspect it – then the National person changed their mind and said they would send me instructions via email for taking pictures of the box and sneding to them. said fine… the email comes 3 weeks later (now it is almost March 2012) I take the pictures sent them… wait wait wait – email to them saying where are we – claim they never received-​OK send again… Follow up in April… sorry we do not have them you must be sending to someone else… take the email and send as a forward… now it is May… follow up again… no response… no response… then a response… it is now June and they tell me they are no longer involved and I have to deal with the «local store» you have to be kidding me!
I like the people in the UPS Store but really this is rediculious – for the price they charge to ship a package and then the insurance on top of it – a customer should NEVER have to go through this run around… make it clear what you are going to do and what you are NOT going to do for a customer but do not do this…
Done with all UPS Stores and finding another way to get my stuff where it has to go…

We stopped by this UPS Store location yesterday for printing and notary services and couldn’t of been happier. The staff is extremely friendly, helpful, and fast!
Highly Recommend!

This is such a pleasant UPS location. Seriously — you don’t ever have to go that mess of a shipping counter at Staples again knowing that this little gem is just a few blocks away.
The service is always friendly and efficient. Sure, the prices for UPS can get steep, but I have never experienced anything but exceptional service from them, and my packages always arrive on time, or even before the predicted date.
They have a full range of boxes, packing materials and shipping options, so you;ll find whatever you need for your shipment, no problem. They also sell an array of greeting cards and candy, which is a nice touch!
Only thing is, limited parking. You’re better of nabbing a street spot, as their lot is a two-​spot deal and you have to back up into Angell St traffic upon exit.

I used the UPS Store to ship 13 boxes home at the end of the semester. It cost me over $ 400, or about $ 30 per box for average shipping boxes.
I expected they would be handled well, but when they were delivered, 5 of the 13 were crushed or severely damaged. I was shocked and appalled that my belongings would be treated so poorly by UPS. When they were delivered, the damaged boxes were just left on my front porch as if nothing was the matter. No note. No apology. No claim forms. Just business as usual.
I contacted UPS Customer Service. They asked for additional information (tracking numbers), which I sent along with pictures of the damaged boxes. I subsequently talked with a couple of other people from the company, and they had no record that I provided that information. In the end, because the damage was to personal items that couldn’t be replaced, they said that there wasn’t much that could be done.
No one I spoke with at UPS was actually interested in dealing with the root cause — why packages get treated like that in the first place. They just said that heavier packages must have been put on top. That’s fine for UPS, but little consolation for us, the customers who pay for the service.

This is a great location for UPS, the two gentleman that work here are always polite and friendly. I purchase online alot and use this place for returns and they have never failed me.

I came in asking how much it would be to ship a box to Mexico. They helped me figure out the weight and volume of box I needed, and quoted me the price of $ 147, which seems about right for international shipping. The store manager also let me know that if I sent anything made in China that Mexican customs would confiscate it from me. I appreciated their honesty. They could have easily taken my money and laughed in my face when the box never arrived at its destination, but instead chose to tell me the truth. So even though I chose not to send the box to Mexico, they have earned my future business.