West End Salon And Spa

A true staple and representative of what PTown exemplifies, the West End Salon is fun and fabulous.
With an outrageously eccentric and skilled staff, the West End Salon & Spa will give you an experience you will never forget.
I stopped in for a mani/​pedi and Scottie and Steph were absolutely fabulous.
Stacey gave me the best short cut I’ve ever gotten in my twenty-​two years, and Dougie is a masterful artist when it comes to color.
Everyone made me feel welcomed and I enjoyed laughing my entire time there.
Compared to every other salon in town, the West End is your best option, hands down!
I’ll be back soon to visit my favorite town and favorite salon!

In the past, I have come here for hair feathers and colorful highlights, never a cut –until today.
(My usual stylist was closed and I was in desperate need)
The staff is always fun and friendly which is a plus, but today I received what is probably the worst haircut of my entire life. The stylist didn’t listen to a word I said.
Immediately I told him I only wanted a trim, as my hair takes a very long time to grow and I am currently trying to grow it out. It has taken me over a year to get to the length it is. He said okay and promised only to take an inch off.
When he finished, he began to style it with a curling iron. I didn’t ask for this and I seriously wish he’d asked if it was ok. (You’ll see why)
When he was done I looked at the back and discovered that about four inches of my hair was gone. I was mortified. I realize it’s hair and hair grows back, but mine takes absolutely forever to grow and now I’m back to where I was a year ago.
On top of that, he charged me $ 75! For a cut I hated and a style job I didn’t ask for. I was so disappointed
and frustrated. I don’t think I’ll be going back.
UPDATE: a day after this review was posted, (originally one star) I was contacted by an owner who apologized profusely and offered me a refund. As I was unable to go to the salon to get it myself, someone went for me and returned with the refund and then some, saying they were again apologetic and accommodating. The salon was kind and generous and extremely apologetic — which is more than I could have asked for.

Love love love these guys. Always available, always helpful and just fun. Like being home. I wanted to give a bad review so others wouldn’t come and leave it all to me – but can’t do it. Best spot to get done up.

Jeanette P. Was fantastic — highly recommend her for pedicures, hair coloring and having an artistic talent with eye brow waxing/​shaping. Jeff at reception was charming and enjoyable !

I came to Provincetown for a Bachelorette party and was walking down Commerical Street when we recognized the salon from Tabitha’s Salon Takeover! We asked for a picture and they were so fabulous and friendly! Patricia asked us if we’d like crystal tattoos so we walked in and spent an hour getting fun crystal tattoos while the bachelorette got a hair consultation by Stacey. They were incredibly accommodating and personable that we enjoyed the time at the salon tremendously! Highly recommend stopping by!

I have walked by here for years but never stopped in. I was a bit hesitant simply due to some of the reviews on Unilocal,but after realizing most of the reviews weren’t for what I wanted (haircut) AND after two friend’s rave reviews, I decided to give it a try. I am hooked! Dougie’s service was second to none. Not only does he offer a great cut, but the stories and laughs that came via our banter was just as great. I would not hesitant to go again when in town.

A friend of mine came from out of state just to go to Ptown for the first time. Two days into it, my friend was overwhelmed with all the insanity this town has to offer, so we decided to hit the spa! We were worried about getting appointments on such short notice, but they were able to squeeze us in. (Yay!)
We settled on me getting a massage and my nails done, and my friend getting a facial and a haircut. When we arrived, we were greeted by Mariam — a girl so beautiful and polished — I instantly knew that she was well taken care of at this place. Which, of course, is very important. Next, she introduced me to Scottie, who would be working on me for the next hour. I haven’t had a massage in years (if you don’t count the sports kind I had to have after an injury), and had really high hopes for Scottie. His room was very ambient, and a complete change from the fun atmosphere of the rest of the salon. I felt like I was transported into another universe :) As soon as he touched my shoulders — I was in heaven. And I remained there not only for the 60 minutes, but the entire day!
Now it was time for my nails to get the TLC. My friend has just come downstairs with a banging haircut! Wow. Dougie is always on point with the hair, so I’d expect nothing less of him. (I often see him in Cambridge, as he spends a couple of days a week at Asa Hair Design.) Stephanie greeted me and asked me to picked out a color. Meanwhile, my friend got whisked away by Scottie for the facial. Stephanie drew a bath for my feet, and … it seemed like only 15 minutes had passed — an hour later I was sitting there looking pretty and feeling it too! She chatted me up with friendly conversation and funny stories, and time just flew by.
My friend emerged looking 10 years younger, relaxed, and ready to take on an underwear party. But that is a whole other story… ;)
Thank you, guys!

I was in town for bear week, and wanted to treat myself to a pedicure.
West End with the closest to where I was staring, so I thought I would give them a shot.
I made an appointment and got Stephanie, and she was the best
I told her that I’ve had a pedicure before and they did the nails too short, and she was very mindful of that.
For my second ever pedicure, this was the best

I wrote a review after just having been at West End for a haircut. I like to promote small, local business when possible. I have written 15 reviews and believe that I am fair. The review was filtered out as were a number of other positive reviews.
I am an honest person and no one can buy a good review from me. I only write them or less than positive when inspired.
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9÷5÷2013
9÷1÷2013 Edit «
I’ve been going to the West End Salon in Provincetown for years. I’ve had haircuts, dye jobs, massage, waxing and my godson had several henna tattoos, hair cuts and pedicures — and have always had a good experience. I’ve had my hair cut by a number of the cutters there and they all have done a good job.
The place has a great vibe with a bubble machine and friendly staff who try to accommodate you whenever they can. The owner, Dougie, keeps up to date with the latest techniques but if you want pin curls or a flip– you can have that too.
West End is a fun place to get your grooming done and as mentioned you can feel free to be who you are which is important when you are having something as intimate as waxing, make up or tattooing done. West End was this way long before it was cool to be gay.
If you come to visit Ptown, make to drop in. West End has a loyal customer base in town but loves a new face.
Laura R. RN

Four stars for the body painters
One star for the poor business practice
They quoted us one price and charged us double. Get your quote in writing.

Great place! Very accommodating. During a busy convention week, we were able to get appointments for hair, makeup, mani and pedi. John was great. My hair has never looked so good. The airburshing make-​up looked fantastic all night long (well into morning). Our next trip we will be sure to make advance reservations for more pampering.

I had Scottie as my massage therapist over the summer and it was one of the best massages I have ever received. He was very thorough and was able to make me feel comfortable and relaxed in an hour. It was definitely one of the highlights of my trips to P-​town!!!

Saw this Salon on the Bravo Network… Great massage! Fun staff:)

The perfect P-​town experience ever — fabulous haircuts by Dougie Freeman, appointment available until 11:00 p.m., locals recommending activities and restaurants. Dougie knows how to cut hair!

Had a Facebook coupon a few weeks ago for a massage at West End Salon. Happily, stopped by and the new massage therapist was available for a walk-​in appointment.
Over the years, I have had pedicures and massage at West End and have overall been happy with their service. The owner Dougie is very welcoming and makes it a fun experience.
Scotty, my therapist is a very nice young man with a skilled and warm touch and did combined techniques to promote relaxation and circulation. I floated out the door after my one hour session.
I would highly recommend West End Salon and especially Scotty for massage the newest star in owner Dougie’s galaxy of stars!

I went here two years ago and had a great massage, so I thought I’d try it again. Sadly, the service was bad that I never even got an appointment.
I stopped in around 10:00 to book a massage and was told that the massage therapists usually call in around 10:30 to set their schedules, and that they would call me then. They finally called back at 11:40 to ask what time I would like to come in. I said 3:00, and they said they would call me back in a few minutes to confirm. Unfortunately, they never called back… Not even to say that they couldn’t find a therapist to take the massage or to give me the opportunity to go the next day.
I will not be going back.

I love the West End Salon. Although during the winter I go to a hairdresser in Cambridge who gives me an excellent cut I have loved Stacey’s haircuts since I started going to him four summers ago. He gives me the best cut I’ve ever had and I look forward to his arrival in New England on Memorial Day weekend and am always sure to have him cut my curly hair before he leaves in the fall. Dougie, the owner of the salon, is funny, a real showman, and generous.

NO!
I have been a regular visitor to Provincetown for many years now. If I had reviewed this place earlier, I would have given them a MUCH higher rating. However, the owner has chosen to take a low road and attempt to degrade his patrons even though they have given the salon glowing reviews. Maybe he should take a moment to reflect upon the salon itself. Let’s discuss.
So, personally and verbally attacking patrons that had nothing but great memories of visits there may not be in the best interests of your establishment. The staff was very fun-​loving and silly. I will give you that, but the visits that followed really freaking sucked. Why are you attempting to blame the decline of your business on the public?! Take responsibility.
You try to place blame on all but yourself. Let’s look at the facts. There are half naked, airbrushed representatives of the salon forcing coupons upon passersby and an unlimited amount of gimmicks that are employed in high-​pressured situations when people walk by the salon during their leisurely strolls down Commercial Street during their vacations. Yet you still have the nerve to accuse a group of supporters of costing you $ 30,000 based on reviews on Unilocal?!Family business, yeah right.
During the Summer every year, I take a large group of people on a wondrous journey through this amazing town filled with such creative, welcoming, and friendly people. This establishment shall never again be a stop on that tour ever again.
Unfortunately, West End Salon and Spa went from a four or five star rating to a one star rating in my book. It is probably the only place that I wish I could give a zero or negative star rating at this point in time.

Two years ago we had the best experience at West End Salon and Spa. So wonderful, in fact, that it was active conversation amongst us for the entire two years.
This year, we sought to repeat our experience (with new folks). Two of us, the original two, popped in to the salon to say we’d be back and we loved them, when, instead of joy and welcome, we were met with rudeness and hostility.
We were informed we could have the henna tattoo we were requesting for free, if we’d remove our previous reviews, and make the rest of our group remove their reviews as well because this is a «family business» and we cost them «$ 30,000.»
Yeah, okay, we are horrible people for wanting risqué henna in P-​TOWN. It not really the interaction itself that was so bad, it was the tone and aggression. My friend and I were actively verbally attacked for our prior reviews. Our prior FOUR STAR reviews.
West End did not get our money this year (review of the awesome salon that did coming soon) and will not get our money in the future either. The owner DID send a message asking for my original review to to removed today (two years later — if it was such a problem you’d think it would take less than two years to address), which would have been well received if he’d bothered to apologize for yelling at us in his shop (but he did not). However, out of courtesy, I have removed the content in question from that original review.
I was tempted to change my rating to one star, but, the fact is, my original experience was great and the entire salon should be be penalized (pun intended) for the attitude of one man.
If you’re uptight conservatives looking for a salon that understands your needs in the otherwise liberal risqué P-​Town, West End Salon is the Salon for you.

Do not get waxed here. Seriously. Don’t. I got a great haircut here from a fun, friendly hairdresser and decided to join my gf to tame the caterpillars above our eyes. She went first, and for some reason I didn’t chicken out. Now, three days after the event, we still both look like we got in a fistfight. There’s a bloody cut over my eye and she has a welt over hers. We probably should’ve cut out of there when we saw the size of our waxer’s pupils. Who’s that high at 11am? Waxers in Ptown I guess.
Still, I’m very happy with my haircut.