Super 8 Motel Provo Byu Orem

The rooms can use updating, but it’s did it’s job as a place to sleep and get up early and go. The room gets a generous 2 star. However, the manager Sam Malalage is awesome. From contacting and helping reverse charges with Expedia from a reservation mistake at 12:30 in the morning to get us to our room quickly to immediately making good on a bad bed in the morning. Sam gets 5 stars.

Very good hotel nice clean rooms. Vary nice staff. Jim was vary nice at the front desk. They need to train there staff A little better at the front desk though. Breakfast was all right but nothing amazing. I would definitely stay here again. The where in the middle of a remodel but as long as we were there it was quiet.

Got a reservation guaranteed for late arrival. Arrived and no one was there to check me in. Waited an hour or so and then got a different hotel. Talk about relaxed security standards! Anyone could have walked in and done stuff on their billing computers or stolen their equipment or just for the hell of it pulled the fire alarm.
Hotel also looked like it was a bit behind maintenance. Not where I would suggest staying for sure

OK seriously this hotel is a dump I don’t know why stay there I guess it’s a little bitchy but for the most part other than to be convenient to BYU it’s a dump I would not recommend anybody not to mention No hot water this morning so again I highly just recommend if you get somewhere else you probably be better off good luck bye. Tim. Ps didn’t managers it give me half off the room because there’s no hot water. That was a good thing. But I’m thinking another place we not have a problem at all I guess I just need a little bit more next time

Absolute worst phone rep I’ve ever experienced! He was rude, made no attempt to resolve our concern and even went so far as to hang up on us. We still have to do the stay tonight but I wish we had never let a third party book is here. Stay away from this place!

One Star for a roof over our heads. My family and I stayed here on our first road trip through Provo in 2008. We made the mistake of thinking it might be ok to use again. This motel is everything you’d expect from a movie motel, funny to watch on the big screen but terrible to live through. From odors to itching. At $ 78 a night this motel makes out for what their customers get in return. My brothers family’s room was the same. Had we not arrived so late we would have asked for our money back and searched for other accommodations but after 600 miles we reluctantly stayed. We did however cancel our reservations for our return through Provo. This experience has guaranteed my family and friends will not patronize the Super 8 chain of motels, Provo is a nice town so can imagine what «lesser» cities Not-​So-​Super 8 motels have to «offer.»

The Good: The room seemed clean, the front desk clerk was friendly and professional. Breakfast was pretty good, just crowded as the eating area can’t hold many guests.
The Bad: the building is antiquated and in need of a major renovation, stains on the carpet, old looking, and the ice machine on the ground floor kept turning off making me go upstairs for ice.
The Ugly: Someone was pounding on our door at 2am wanting in, when we told the staff about it they didn’t seem to care.

I’m rating 2 Stars because I had a good experience. Getting a good room here is really a hit or miss (a getting a good room is fairly run down). We came with family and got three rooms. Ours was great and the AC was heavenly, but the rest of our family on the other side of the hall must have gotten the blast of the heat. Their AC was cranked up all the way but couldn’t cool the room down at all. Getting a room with a fridge is a hit or miss too, our family members didn’t have any in theirs. The room service is very troubling and I wouldn’t recommend leaving anything valuable in your rooms (no safes either). When we came back, our room was cleaned well enough, but they took ALL our towels (including ones I put up to reuse) and didn’t give us any fresh ones! Not even a wash cloth. It’s really laughable. Next time I’ll check Unilocal before we go to another Super 8. OH! THE GOOD ABOUT THIS PLACE! They have an amazing heated indoor pool. The best one I’ve ever been to (and I’ve been to Sheratons and Hiltons). It was cranked up to about 90 – 95 degrees and my mouth dropped. My 6 month old didn’t protest in the least! …but then again, some more bad news. It was closed two out of three days that we were here. I also heard from my sister in law that 6 months earlier, when they came here on a previous trip, that the pool was ice cold. But when it’s nice it’s REALLY NICE!!!

3 rooms later and not a clean or vacuumed room in sight! I came here with friends who arrived from out of state, there was blood and or poop on the back of the bathroom door of the first room. The second room had makeup and blood on the sheets, and also was not even vacuumed. The third room did not meet the requirements my friends had paid an extra deposit for (bed sizes, fridge, etc) and the bathroom was absolutely disgusting. RUN AWAY!!! Do not stay here or you may end up with a disease. My friends actually had to argue to get their money back in order to leave and find another hotel.

What ever AAA agent gave this place a good receive was clearly blind.
Oh, I feel bad already writing this review because I know there is a family, that rely and need these jobs. But, I can’t help it, it’s just so awful. Truly!
The paint job is so bad on the hallways you think kids have been having races with the (2) rickety luggage carts but it’s probably the carts that can barely make it to the rooms, causing the damage.
First room had cob webs and iron burns in the carpet. I asked to be moved and our second room had bathroom hard ware missing with ragged screws left in the wall.
Both pieces of artwork were identical AND BOTH WERE HUNG UPSIDE DOWN and bolted to the wall.
Honestly, I felt sick every time we had to go back to the motel.
I would give 1 star but, Raj tried to be accommodating. And the pool was actual refreshing after an 8 hour car ride. with snow. But that is where the joyride ends!!!

Not the best place to stay. The room I stayed in smelled musty and bed was lumpy. The bathroom was clean and the staff was friendly.

If you are thinking about staying here, you probably don’t care what Unilocal thinks and you are looking for the cheapest hotel in the SLC area.
Let me convince you that it’s not worth the risk.
While it is true that the place is about as clean as a Calcutta brothel, what will last longer than the sticky feeling on the bottom of your feet are the mysterious charges that will appear on your credit card if you decide to stay here.
I bought a room-​night on
and showed up with a confirmation number. A few days later, I found an additional $ 21 charged to my card. When I called the management to find out the reason for the charge, the slumdog hotelier simply explained that he felt the amount of money he received from
was not enough for the room, so he just unilaterally decided to charge me a little more. It took about 2 hours of yelling on the phone with this guy, and complaining to
, and calling the Division of Consumer Protection (to confirm that this was, in fact, considered fraud in the state of Utah) to convince this idiot to finally reverse the charges on the card.
Do not stay here, or you will likely have a similar experience.
Aside from the worst customer service I’ve ever encountered in the U.S. hospitality industry (I’ve previously only encountered this type of irrationality and aggression in the third world), the place is filthy, as other Unilocal,Google, and TripAdvisor commentators have noted. It would not surprise me if this guy has his Super 8 franchise revoked.

Looking for place to stay well for 42 dollars a night my boyfriend and I were extremely satisfied. We made a reservation on the 1800 hotline and when we arrived at the Super 8 our room was ready. The service was very friendly and accomadating. I forgot the name of the man who helped us but he was from our home town of long beach! A+!! The pool was very relaxing and quite warm! I love that it was open late (11pm). Nice big flat screen tv and quiet fan for ac that worked very well. The beds and bedding were so comfy and big too! Breakfast was tasty too. We made out own yummy waffles while we watched the news. Yogurt coffee and oj! For 42 bucks we will definitely be back. Give super 8 a chance!

Worst bed ever! Opted for the couch bed, that was awful too. Slept on the couch. Worst night ever. I can deal with stains and what not as long as the bed is decent. They should be embarrassed! We were promised a call from the manager as soon he would come in. NEVER received a call back. Do NOT go here. Not receiving a call and apology from manager and still having to pay the full rate is BAD customer service.

I made a Unilocal account just to write this review and warn all of you about this horrific place. That’s how bad it is!
If you like staying at loud, dirty places and getting yelled at by the owner of the place, this is the place for you! This «motel» is dump and the people who work here are even worse, especially the owner himself.
My friends and I booked 2 nights through
for $ 50/​night. Arrived late Friday night and it turns out our room was given away to someone else. Got assigned to another room which wreaked cigarette smoke even though this is a «non-​smoking facility.» Half the lights won’t turn on, saw food crumbs on the carpet, and then found dried up vomit on the side of a bed. There were also (what looked like) bullet holes in the wall cover with tape. Called front desk about the vomit and smell, and was told to walk up to the front desk again to get keys to a new room. Walked up and got new keys, went to the room, and keys did not work. Walked from the back of the building to front desk again, and was given an old fashion metal key to the room instead of new key cards. Opened the door and the cigarette smell was worst than the vomit room. It had the same issues as the other room minus the vomit. We were tired and had a Spartan Beast Race to do in the morning, so we sucked it up and tried to sleep. A/​C was super loud, we could hear people coming in and out of the side doors, and people walking up and down the stairs (which was right next to the room).
The next day we decided to take our losses and forfeit staying there the second night. We came back right after the Spartan Race, showered, and packed up to leave. Before heading out, we informed the front desk personnel at the time of the mud/​dirt in the room due to coming back from an obstacle race. She said, «It’s fine. I’ll make sure you guys will not be charged for it.»
I looked at my credit card bill and got charged a week later after the stay for $ 60. I’ve already paid ahead of time to Expedia for 2 nights and stayed only 1 night. Called Super 8 to inquire about this and the front desk took a long time to find my reservation even after giving him my first and last name, the dates we were there, and the room number. I heard him talking back and forth with the manager in the background and he told me I was charged $ 60 because the towels in the room had mud on it and needed to be replaced. $ 60 because they don’t know how to get mud off towels? Funny because I got more mud on my clothes and shoes that day, but now they’re spotless. Asked to speak to the manager, but all of a sudden the manager was in a meeting and I never got a call back.
Called back the next day and finally got to talk to the manager/​owner. He kept talking over me, yelled at me and insulted me, and then hung up on me! I called corporate and filed a complaint. Avoid this place at all costs!

Moving my daughter up to school, and ran into some traffic and weather that made us late. «That’s OK, we’ll just get a motel for the night.» I’m familiar with the franchise, and figured it would be fine. WRONG!
We called about an hour out, and were given a price. When we arrived we were told that price was no longer available. What? We showed up exactly when we told him we would. He said he couldn’t change the price, but when we started to leave guess what, he changed it saying he was giving me a discount that I wasn’t entitled to. Still a few dollars more than the same guy quoted on the phone, but we were tired and just wanted to crash. Then our key card wouldn’t work on the door. Trudge back to the desk and he says the computer programmed it for the wrong room. Not even an «oops, sorry.»
Got to the room and found a hole in the wall. Really? A hole in the wall I could stick my hand through. Two empty beer bottles on the floor. Something sticky on the table. Mattress felt like it was stuffed with newspapers balls.
Breakfast buffet was make your own waffle, some tiny apples, cold cereal, juice, and half cups of yogurt. OK, but there was no one there to wipe down tables, or refill supplies; I had to go to the front desk, and when it took to long root around a little.
Later, when we were getting our stuff together to leave, someone knocked on the door and said «You leave?» in accented English. «Yes,» I said, «we are checking out today.» Checkout time was still more than an hour away.
«Now?» she asked.
«No,» I said, «we are getting our stuff together. We’ll be a few minutes.»
«You leave now?» she asked again.
I’d had enough. I just said «not yet» and closed the door.

Dangerous parking area — I stayed there June 14^th 2014 and asked for a ground level room where I could park my truck and trailer outside my window and the staff was very helpful and gave me exactly what I asked for. Around 3am I heard car doors closing and saw a car with to guys in it who sped out of the lot when they saw me look out the window. When I got out to my truck I saw they had stolen a large and expensive 15 gallon fuel jug with about 10 gallons of gas. They cut a strap to steal it so damage was minimal but if I hadn’t looked out the window they could have stolen a lot more and I’ll bet you these guys are regular thieves at this Super 8 BYU back parking lot. The staff was very helpful as far as getting the room and the room was ok for a cheapie hotel but at $ 72 a night I feel that’s top dollar for what you get. Don’t go out in the parking lot after dark unless you are packing some serious heat

Customer service was lacking. Travelling during a storm, and my friend who was meeting me needed to check in before I got there (plane was delayed). I called and asked to add her to my reservation or to get an email where I could send my ID and info so she could get in early. No… Can she wait in the lobby? No… What?
I got there late, and realized that the photos on their website aren’t even of this hotel. They had advertised (and photographed) an indoor pool and hot tub, but theirs is outdoor (and hence covered in the snow).
Continental breakfast consisted of apple and orange juices, coffee, some old fruit, stale toast and a broken waffle maker. We took one look at it and turned right back around.

This is NOT the place…
If all you want/​need is a cheap place to stay in Provo, close to BYU, this is the place. If you don’t like a room that seems about 15 years overdue on an update, listening to irate customers yelling at the front desk help, and a general aura of neglect this may not be the place for you. In the future, I think I’ll spend a little more to stay somewhere else.

The only thing going for this Motel is location.
It doesn’t appear that the Motel has been updated or renovated in 25 years
(I lived next to it)
I can confirm that our room hasn’t been updated in during that time.
Carpet was bad, stains on the walls outlining previous headboards, holes in the walls from… no camera lens sited! The mattress was nearly my age, while clean you could smell the dust in general, ick.
Thank heaven the A/​C and the plumbing worked!
If you have to walk to the stadium… maybe in an act of desperation but we won’t stay there again.