Fairfax Suburban Septic & Environmental Services

Wow! What can be said about this company. I could only wish there was actually a zero star rating. Fairfax Suburban came out and pumped/​inspected my septic system in March of 2013 as a result of us moving into a new house, first time with septic. Unknown to me at the time, but certainly well versed now, a requirement of the companies license is to provide Virginia Department of Health and I a copy of their Manifest. Two years later I received notification from the Virginia Department of Health that they had no record of the tank having been pumped.
I immediately called the company and spoke to the owner who said to email him and we would gladly provide a copy of the manifest. Needless to say I never received the manifest, sent numerous emails to him and his newly hired office manager to which also were never responded. I tried to contact someone over the phone for several weeks and when I finally got the owner on the phone again he said his computer has been down since December. Why did you ask me to email you then??? I again expressed my frustration with all the effort I have put into trying to get the manifest. His reluctance to resolve this issue to which his final response was to hang up on me. I found the owner to be very unprofessional. I do not write reviews often but this one just has me up in arms.
I got in touch with the Virginia Department of Health and made them aware of this companies inability to provide a manifest and provided the Department of Health a copy of my interaction with the company. My complaint has not been filed with the Virginia Department of Health.
Should you choose to do business with Fairfax Suburban Septic, just do your homework up front and require the manifest be provided at time of pumping.
Best of Luck should you choose to work with them.

I just recently used them on a septic inspection. The technician was super helpful in explaining the system to the new homeowner and answered any questions he had even though it was raining.