Benton’s Twin Cedars Florist

The quality of what is delivered is great. However I have an issue with the hidden charges. I live in CA and my mother lives in WA. I like to order arrangements for her locally. I have ordered several arrangements for her online at Bentons website. Each time I would get a call and an email from them afterwards saying that they had to charge me an additional five or six dollars and that I needed to get back to them within 24 hours or they were going to cancel the order. This last time they charged me an additional $ 20. I was traveling at the time and so I didn’t have time to make other arrangements as I needed to have something to my mom on that day. I feel that if the price is on the website and that’s what you purchase all the fees should be listed. having to call them authorize my credit card again over the phone for these additional charges every time I order is unprofessional. I have found another great local florist and this is not an issue. Fingers crossed.

I stopped in yesterday, I was a introduced to the designer, walked back into the cooler and asked about what I liked. Within 2 hours my husband was surprised with an absolutely beautiful bouquet of flowers that surpassed my expectations. We will definitely be back! Thank you so much!

What a great place! I ordered flowers for a good friend after her husband passed away. They created a Zen Artistry Arrangement that was both incredibly beautiful, giving a feeling of peace, and reasonably priced… They were also gracious and understanding when I had to change the delivery address three times! I will definitely be bringing my business back here time and time again!

Ordered a corsage for homecoming that was only half the size of the design discussed when picked it up (2″ x 3″ barely enough to cover a wrist).
While the designer on hand said no problem and added additional flowers to increase the size, the manager chastised me for not being specific in my requirements, even though we had left a printout of three pictures including a wrist shot, which had been reviewed by their designer and agreed upon beforehand. If there was a problem with the floral choice (orchids) they should have let us know before that day.
The improved version was okay, but not what we had expected.
I have used Benton several times in the past and had great results, and planned on using them for an event this Spring requiring a lot of floral. After this experience, I think it’s time to look elsewhere.

Overall excellent experience, will absolutely order flowers from them again.
I live on the East Coast and needed to order flowers for my mother for Mother’s Day, so I did my research online and found Benton’s. I’m a florist, so honestly I’m no easily pleased w/​other floral shops work, so I opted to order an orchid plant because I could better control what was sent. They called me right away to let me know they didn’t have the orchids to fill the order, but hand plenty of flowers to fill my order if I wish with an arrangement. So I went ahead and took a chance ordering a designers choice arrangement, what they sent was amazing (again — I note that I’m not easily impressed — but this was impressive) The bouquet was HUGE with amazing colors and several high end blooms throughout and most importantly, my mom loved it and said over and over how beautiful it was sending me several pics from all angles — it was beautiful.
Not only was I happy w/​their substitution, but also their communication. Initially when they called me they got my voicemail, when I called back, though the woman that answered was not the one that left me the msg, she knew exactly what my call was regarding and was quickly able to help me. In addition to appearing to be floral shop w/​outstanding customer service skills, they follow up very well w/​their online customers b/​c I received a confirmation email when the arrangement was delivered (never had that before — so kudos to them!).
Overall the experience was wonderful as was the product delivered. I’m a very happy customer.