Macy’s

If you’re engaged — do not register at Macy’s. It has been nothing but a disaster. Our address never got updated, even though we called, did it in store, and online; so unfortunately gifts got sent to our old house, then sent back to Macy’s because we obviously don’t live there — no one called to let us know this was happening or anything.
Eventually we figured out that something was wrong because our wedding happened and we were still missing 20+ gifts. My wife and I have been on the phone with them MULTIPLE times trying to resolve the issue and nothing has happened. Finally one family member spent 40+ min on the phone with them and we received their gifts, but following that Macy’s sent a letter saying these items were sent to the wrong place and we needed to send them back (even though our names were on it)! What a joke.

This used to be one of my favorite places to shop, but that has changed. The lack of customer service was not what I expect from Macy’s.
We were shopping items for a bedroom. I first considered a down comforter. There were 4 or 5 different levels of fill and quality. The associate immediately tried to sell me on the cheapest, saying that was what most people wanted. When I asked where the bedspreads were, he blankly looked at me. He had no idea what a bedspread was. I finally found the area they had them in and asked if there were matching shams. He trotted off to search for them. He never returned. I found them on a display.
As we started to walk out of the store, he shouted from the register that there were no matching shams available. I shouted back and told him there was on his display. He hadn’t even made an attempt to find them. We left and did not purchase.

I’m not fond of Macy’s anymore. Yah sure they have anything you could need in one store and cheaper then Nordstrom but they are not customer service oriented that’s for sure. I had a Macy’s credit card with my husband that had a couple grand limit and that was always handy to have for when we had big purchases. So it had been sometime since I had used my Macy’s card due to me not needing to shop at Macy’s, mind you the credit card was paid off, when I decided to go purchase all new bedding (sheets, pillow cases, duvet covers and comforters) for my bedroom and our guest room I had quite the surprise at the check out. My card declined. Why would my card decline? It was paid off, never delinquent. So the cashier very rude I might add like she was then judging me

Customer Service here is definitely a little lacking. I went in to try to find some nice suit pants and blazers for work, since I rarely go shopping I figured Macy’s would be a good place to have knowledgeable staff who could help me decide which was best and figure out my exact sizes… no…I literally was never approached once the entire time I was in the Mens Department. It seems that they were too busy stocking and talking among themselves to help. Maybe I was not dressed fancy enough for anyone to pay attention to me? That was the feeling I got since a couple of the elder ladies glanced at me more than once and just walked right by. I even had to walk up to one of the ladies to ASK where I could pay for the clothes I had to find on my own. She was very quick to show me to the counter and take my money (I spent over $ 300) but did not even engage in the tiniest bit of friendly small talk. Kind of disappointed!

What horrible people work here, I can never get help when I need it and when I want to read ingredients for myself am not allowed. I purchased a different product and the woman I told I did not need help followed me to the clinic counter. I told her I would be purchasing from someone other than her. This is the second time I ve been followed by an employee my age. Sephora is where I will go for skin care from now on. I will say the young gal at the clinic counter was perfect.

If I could give zero stars I would. I had to return some Mac lashes I got for Christmas a gift from my mom for Christmas. I get eyelash extensions so I went to return them. My mom peeled off some stickers they had put onto the cases thinking the price had been on them. Well I had no idea that without those they are proof of purchase. The girl who worked for Mac was matter of fact rude! Rude! Disgusting! How can people be serving the public who act like such trash. She even had the attitude to try and tell me they from a different store. When they were wrapped in Macy’s tissue paper and Macy’s gift box. It has to be a Puyallup thing. She also commented that if we actually go the route of returning them because it’s rare that people take off stickers. Who is she to say I’m a liar. My mom has the receipt I’m sure I replied because she most likely does and saves everything I was just trying to avoid Asking her to save her from thinking I hated my present. I told her that my mom will have it and stared her back down with her rude stare. I wasn’t asking for cash for god sakes in store credit to find something better suited. I am appalled. I have shopped Macy’s for years and never have I felt more mis treated than here at this Macy’s. I spend a lot of money there too. I’m done. I will call corporate I don’t care. I’m sick of letting stuff like this slide. People that rude give Macy’s a bad name snd unhappy people. Don’t be so matter of fact to your customer when you have no idea what your talking about. So I had called customer service ahead of time too and gotten the ok explaining my sitch. Or I would not have drove 30 min. Also wanted to add girl works for Mac had terrible service skills. She was sitting in a back room on a computer and not even watching her store for customers or protecting her merchandise. I said hello and she nonchalantly said just a minute. That introduction made me have a weird feeling snd think how rude she was.

This store is a little understaffed at times due to the south hill mall traffic and the fact that Macys is one of the stores at the far end, but it is the only Macys in the area with a MAC counter!!! Also, their plus sized area is undershopped, so you can find stuff the other Macys in the area don’t have on stock or didn’t get.

The review is really more for Macy’s overall than the store located at the South Hill mall.
If I have to go shopping with my wife, than please let it be Macy’s and Target.
If you need to check off a lot of items on your Christmas list or buy a wedding gift, then head here. Some really great sales on clothes and home goods like linens.

It’s a Macy’s. same as any other except a lot smaller than I’m used to.

Macy’s makes me look good… literally! I go to Macy’s for the Clinique face wash and moisturizer, which keeps my skin looking great! The prices at Macy’s are reasonable, and if you go around the holidays, you’ll find great sales (like the face wash and moisturizer I just stocked up on!). They have a ton of stuff from clothes and purses and shoes and makeup and jewelry to luggage and home décor. The quality of their merchandise is excellent, and I highly recommend this store, especially if you need to find a gift for someone. The staff are eager to assist you so go visit them, and get your shopping on! :)

Not awesome. Bad selection of clothes and the store is just a mess. Clothes aren’t where they’re supposed to be, and the employees aren’t helpful at all. If you can’t find what you’re looking for on the rack (highly likely) be prepared to hunt down an associate to track down the item for you. I’d skip this location if I were you…

Went to Macy’s South Hill Mall and found a pair of shoes I like. I asked one of the associates to see if they have them in all black. She checked their stock but did not have any. She told me that she can order them for me and have them delivered home for no extra charge. So I went ahead and ordered a pair. A week later, I got the shoes but to my surprise when I opened the box, I got a pair of well WORN, USED shoes. Included with in the packaging was a card that says «We feel the magic of Macy’s every time we pack an order for a customer…» and it has the name of the associate that packed my order. So I went back to the store and return them. The store associates were great but their fulfilment center is terrible. How can anyone that says they check the orders before sending them out miss something like this? Really? USED? And it wasn’t like they were slightly used, the soles were worn out and the seams were coming apart.

This is one of the worst Macy’s I’ve ever been to. It’s small, seems like there is just about nobody working here too. I was trying to buy an eyeshadow, after waiting 10 minutes trying to get the attention of a sales person I just said forget it and went to Nordstrom — my only mistake was not going to Nord in the first place…

While my daughter was off at other stores I made a B line for this store. I was very anxious to see if the perfume counter had Coach perfume and they did.
The sales girl took out 3 different scents of Coach and I smelled them all and found the one I wanted ($ 75) and told her to bag it up. While she was doing that I found some other perfume I really liked Ed Hardy Hearts & Daggers and had her wrap that up too. My bill ended up being almost 170 $ but thats okay because I have an obsession with perfume.
After buying the perfume I went over and looked at shoes and clothes and found a lot of stuff I wanted but ended up walking away only because I could easily break the bank in this store… I love it! Good thing I resisted looking at Coach/​Dooney & Burke bags because I wouldn’t be able to resist.

Your typical Macy’s located in the mall.
Located in the South Hill mall. It’s on the smaller side but it had most items you may be looking for.
Staff is friendly enough.