Northwest Motorsport

I would avoid this place again! we bought a truck 2 weeks ago from the Puyallup location. the very next day we were driving on a very busy road and the truck lost all power and stopped right in the middle of a very dangerous road!, luckily a sheriff stopped to block traffic and a kind passerby charged both batteries for us to limp our way home… turns out the alternator was bad… we thought ok fine, we replaced it the next day… the truck is black, when we bought it it was was raining, we inspected almost every inch of the paint and body and looked great… 2 days later when it stopped raining, we discovered all the clear coat was completely off the roof cab of the truck and the drivers side door post! the only way we would have discovered it was to have had them completely wipe off the truck… who does that… rain acts like clearcoat and it looked great… cant tell ya how disappointed we were. I contacted the salesman we bought it from and he said ‘oh sorry about the alternator’ and said he was forwarding our email onto the general manager… its been almost a week and have received ZERO response to our emails! the guys who detailed the truck knew the clearcoat was gone! the salesman knew it was gone as well, not one person disclosed this info to us, I realized it was AS IS but when a dealership knows there is a issue we feel it should have been disclosed to us, the paint looked beautiful, when the truck is wet! at this point we doubt we will even hear back from the general manager, they are ignoring us and hope we just go away, we paid top dollar for this truck and we aren’t just going to go away… my next step is contacting the wa auto dealers association and consumer services and the AG’s office… I would never recommend this place to anyone! and we will never go back there ever… its now going to cost us a minimum 1200.00 to fix the clearcoat! they knew the issues!!! BUYER BEWARE! if you buy a rig in the rain, make them dry it off to show any flaws… a little cleacoat missing on a 16 year old truck is one thing, but this is a very expensive fix for us… what upsets us the most is they are just ignoring our emails!!! that’s very unprofessional and not good business practices!

Long story short, I bought a car from northwest about 7 months ago and the check engine light came on and was running rough about 5 months after I bought it. So I called and they gave me a free diagnostics on it and I brought it in for services the following Monday and walked out without paying a penny! The guy’s name is John and he is such a great guy! He understood my situation and really cared. Not like all those other dealerships who see a 23 year old female taking in her car for services by herself and sucker her into spending hundreds of dollars. I am so beyond pleased and grateful with my visit to northwest motorsports service! Everyone there was so nice and cheerful. Even when I was in the waiting area I heard nothing but laughs and giggles from the team. Great people! I’m so happy my car is running great again!

I wish i could give negative stars to start it all off they sold me my 2013 dodge journey with a ¼ tank of gas said they fill it up and fixed one of the tires because it was leaking illegally patched the sidewall shoulder had to go back 2 more times and threaten to report them before they finally replaced my tired wich took 5 hrs to put a new tires on. and then i find out they ran me and my fiancees credit 15+ times and the numbers o my contract dont add up called and wont talk or return my calls. My advice stay away r make sure you know a good attorney and the wa state dealership association info which ill be reporting them very shortly. Stay away not worth it

Actually it is not even one star. Horrible, horrible, horrible!!! $ 5000.00 worth of repairs on a car they assured us had passed their used car inspection and how strict they are about quality. They would not call us back. We had to call them multiple times. Avoid this company at all costs! They are opening a store in Lynnwood… everyone beware.
Next step is for us to contact Washington State Automotive Dealers Assocation. Anyone else need help, here’s their number 206−433−6300.
Also BBB info — Better Business Bureau 206−431−2222, email info@

The worst, do not go here. You will be rushed through the process, and you will be way over charged and there will be something wrong with your car. And your warranty paper work will more than likely be screwed up like ours was, then you will get the run around from every single employee and not get any problem fixed for at least a week. Terrible customers service except for maybe one person. Never again will we make the mistake of buying a vehicle here!

«Terrible»
This has turned into the worst automobile purchasing experience in my life. I would not recommend this dealership to anyone. Unbelievable how terrible the experience has been overall. ***ADDED NOTE — Now 2 weeks later they mail me my plates for my truck Postage Due. Literally they did not put enough postage on the package and the post office is now holding my plates until I show up in person to pick up my plates and pay the postage that is due for the mailing of the plates to me. At this point I would encourage Jay Buhner not even buy a truck from this place. TERRIBLE TERRIBLE TERRIBLE

Where should I begin… Don’t go to NWMS. bought a $ 36,000.00 truck in Puyallup ran out of gas before I got to Sumner. Called my sales rep who sold me the truck as I was on the side of the road literally 5 min from leaving the lot and he said oh man that sucks. didn’t offer any help. ended up having to get it towed back to NWMS cuz it wouldn’t start up after waiting a hour for fuel. they offered no help and only filled me up half way. but there’s much more then just making me feel used and abused.
Then just 28 days after buying the truck my exhausts fuel filters needed to be replaced shutting me down into limp mode while driving to California on vacation. sold me a truck with 12% fuel filter life remaining. the motor was never looked at or checked, I know this because every single fluid needed to be topped off, oil change came within 2 months etc. I have had my truck in the shop being worked on about 5 times in a year of owning it costing about $ 10k in maintenance and repairs. not to mention when I got new tires put on all the cables that check air pressure were ripped out, which is a federal law to have in your tires. called and let them know, but once again didn’t seem to care. that would be a nice little law suit to have your tire blow out and cause a serious crash due to no sensors warning you.
you may save a few grand but I guarantee you will be dumping that right back in that truck. I’ve seen it time and time again.
buy or be ware. go with a dealership with actual warranties and customer service. NWMS will screw you. After having my truck a year, and do like the truck I want to get rid of it because of the fact how NWMS made me feel. currently looking to sell and buy from a dealership that’s going to have legit warrantees and customer service.

STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! Northwest Motorsport is a horrible horrible dealership!!! It would seriously take me 5 hours to write this review and tell you alllllllllllll of the horrible things this dealership has done to me and my wife. So I’m going to try to explain things as best as possible while keeping it as short as possible. AGAIN… stay away from this place!!! I had my self set on a late model Silverado with a huge lift. Test drive it on 2 different occasions and it ran pretty good. After the second test drive I actually went around the truck and looked for things that may be wrong. After my own lil inspection I found a handful of things that were not rite with the truck!!! 1. Had power steering leak 2. idler arm bracket needed to be repaired 3. Battery light was on 4. Missing a radio. Tires were also very low tread left which were 40’s!!! So after pointing out these things the sales guy says we won’t drop the price but to make this deal happen we will have all these things repaired. I really like the truck so I decided to do the deal. We start paper work and start to figure out what rate I could get for financing. We eventually agree and they take the truck around back and throw in a CD player and said I’ll have to bring it back the following Tuesday and drop it off for a day or two to have the other issues fixed. This is a Saturday by the way!!! So cool I drive the truck home for the weekend. Get up go to work Monday and get a call from nw motosharks and they tell me that the original bank who was financing me said NO!!! WAIT WHAT… we allready signed the paperwork and had this deal done!!! He proceeds to tell me I have to bring the truck back and take a loan for a MUCH higher rate!!! Like double the original!!! F that so I say as soon as I get off work you can have it back!!! He proceeds to get an attitude with me saying I have to bring it in NOW!!! Ok sure I’ll leave in the middle of work!!! Rite! He eventually agreed to allow me to leave work when I am supposed to… lol. I get in my… THERE truck and begin to drive. I work in sodo Seattle and had to go back to puyalup! As I begin to get on freeway the truck dies in the middle of the road!!! Remember that battery light that was on the dash… yea!!! So I call nw motosharks to say it’s broke down on the freeway and they tell me I better get myself a tow truck!!! Are you freaking kidding me!!! So after going back and forth and getting nowhere I have to call myself a tow. 2 hours later I arrive at nw motosharks and sit down to X out all of our original deal. The finance manager begins to say how sorry he was and would I please just sign the new deal for almost double the interest rate. Asking what I want or need from them to make it happen! I laugh and say new tires, everything fixed immediately and a nice Bluetooth CD player. Lol. Just saying these things because tires alone are or were $ 3500 at that time for 40/15.5/20’s and thinking he would say no! Well to my surprise he says ok to everything!!! I say yea riiiite and he says done deal then!!! I have him out it in writing and we close the deal. So at this point I can’t leave with it because it was not running because it needed a new alternater. And plus I wanted it all done before I take it this time! So they say come back and pick it up in couple days! Ok cool. Come back three days later, no new tires… no new power steering pump and didn’t fix the idler arm!!! put in the cheapest Bluetooth player you could buy, and actually it looked used! They did actually put in a new alternater and battery. So got all the easy stuff fixed. But now I still need power steering pump and idler arm fixed! Not to mention new tires which I wasn’t to worried about that day because out of all the stuff the tires and CD player and battery were on the we ow ticket… so basically I had it in writing. So to make a long story short I took the truck that day with an appointment in a week to come back to fix the rest!!! Come back and get told that I’m not getting the stuff done at this time because the manager that approves we ow tickets is not there and won’t be back for a week or 2 because he’s on vacation!!! I am upset but I understand things happen. So I come back couple weeks later to talk to the main manager and tell him I need a couple things finished and my new tires. So he comes out to my truck to look at the tires he is gunna have to get me and says… fuck that !!! Literally. He tells me there is no way I’m getting free tires from him!!! BUT I HAVE IT IN WRITING!!! He says fuck off I don’t care what you have in writing!!! Then says leme see what you have in writing!?! I show him he laughs and says you are 2 days past your 30 day contract!!! WHAT!!! Are you kidding me. I said to him you made me the original appointment to come back the first week then you mysteriously were gone on vacation! I fought 2 monts! Got nothing. Stay awa

I’ve tried multiple times to contact these guys via email regarding a couple of different trucks they have listed on Craigslist and their website and nobody bothers to reply. I’m not going to call because I don’t negotiate over the phone with car salespeople — I’d rather have everything in writing before I go in. Anyway, I decided to do some research on the place and have found a lot of terrible reviews. Sure, there are a few good ones littered in amongst the trash, but you can usually tell the sincere ones from the ones who are staged. The way I see it is, if a business won’t do business with you in writing, they’re most likely trying to cheat you out of something.
This place seems like another South Pacific Auto (Albany, OR).

NWMS is a fraud company. They are selling 2015 trucks that should have a manufacture warranty and saying they are voided because of the lift they put on them and try to sell you a separate warranty for $ 4000. ++
Also they are all very rude to you when you tell them your not interested in trucks.
Northwest Motorsport is a scam and a fraud — Go elsewhere to buy your next truck.
They aren’t even worth one star!!!

What a horrible damn experience.
I was going to be a out of state buyer (in the US, just a different state) so this was already touchy for me. I inquired about several trucks and was UP FRONT that I needed NO financing, I am a CASH buyer (would send bank check or wire, whichever they preferred) and the sales guy was like «oh yea, nice to hear, we get customers like that». So he tells me, «go to our website and register your information so we can have you in our system». Ok, a tad odd but I proceed. As I am entering information it was more like a credit app, so before I hit «send» I call and email, he PROMISES the finance department will NOT pull your credit, its just a standard form”. So against my better I did end up hitting send.
So after this I am on the phone with the finance department giving my credit card for a $ 1,000 deposit to hold the vehicle for me. At this point I realized, wait, there was no negotiating yet? The salesman had already dropped me and was on to his next «what he thinks is a close».
The next day my credit monitoring service notifies me a HARD PULL was done on Experian and Equifax. I was LIVID! I reached out to the salesman and he had the Sales Manager call me back. The sales manager could not have cared less, and in fact he acted like he didn’t know what my problem was. Then he tried to bullshit me with «it was for identity verification», no dipshit, you can fully achieve that with a SOFT pull.
So after this enough was enough, I no longer wanted to vehicle. I expressed I wanted my credit card refunded and I had no interest in ANY of their vehicles any longer. The sales manager calls me, again expressing like I have no idea why you are pissed. He then «I promise to get your refund issued by end of today». Well, two weeks later no refund so I had to file a dispute with my bank.
STAY AWAY PEOPLE!!!

Do NOT buy a truck from here. I have no idea why a dealership would sell a truck in such horrible running condition. Of course it worked fine for the first month but after that, the f350 needed a brand new engine, new water pump, new oil pan, spark plugs, then the locks and radio don’t work now too. So incredibly disappointed in this dealership. Absolutely appalled that you would let something like that leave your lot.

Car buying was daunting to me because I don’t want to spend a ton of money only to end up in a bummer situation with a lemon, and stressful just thinking about having to tolerate a pushy salesperson doing anything for the check. I put off buying a newer vehicle for a long time because of this. Luckily, dealing with Terry at NW Motorsports was neither of these things. He was helpful and knowledgeable without giving the vibe of just trying to push ANY car to me. The deal I got was fair for a truck in great condition. Processing was easy enough too. I felt great about the deal overall. Zack & Zeek were also really helpful professional young men. Thanks NW Motorsports!

Started out OK. Sales guy was cool, but got switched to the, «closer» almost immediately. Not only would not budge on the price of a car 4k over book, but by the time he brought paperwork in, the car had gone up another thousand. Super pushy and acted like I was insulting him by showing/​calling him out on the blue book price.
Buyer beware. Know what your looking at before you go in.

I’m not the target market for Northwest Motorsport. The few times I’ve driven a truck, it struck me as a novelty to be sitting that high off the road, and I’m sure I looked absurd to other drivers as a pseudo-​hipster-​style woman from Seattle (in her best suede booties, if course — I’m playing to stereotypes here) behind the wheel of a two-​ton flatbed. I sure FELT absurd. When I walked in the door to test drive a more appropriately-​proportioned Prius C, I was greeted by the BIGGEST TRUCK I’VE EVER SEEN on the floor of their sales center. This behemoth was painted matte black with a bolt of blue with the Seahawks logo sliced through the paint job. Brian, our salesman, was even kind enough to show us the blue and green LED strobe they’d installed for the ultimate tailgating experience.
Despite feeling a little out of place, Brian took great care of us. He walked me through the factory warranties that remained on the car and their pricing in such a way that made me feel confident about my decision. Since I wasn’t available to come in until thirty minutes before they closed, he worked through pricing negotiations with me during the day via phone and text. By the time I was ready to sign papers, I had only been at the dealership for about 30 minutes. Mark worked with us on the financials. I came in pre-​approved through USAA, but when I was having trouble tracking down the paperwork, Mark very gently offered to try and beat our rate (I really appreciated that he wasn’t pushy). He was able to beat it by a whole percentage point!
So far the car is perfect for us. I’ve never walked away from a car deal without feeling like I was getting screwed, and for the first time I feel good about the transaction. I will update this post if I discover anything similar to what other posters purportedly found, but so far it’s been great. As an added bonus, the temporary license plate on our very petite Prius reads «TRUCKS TRUCKS and MORE TRUCKS».

I was lured to this dealership on the promise of a «friends and family» discount by the salesperson named C. Price. It turns out that C. Price reneged on that pledge and refused to honor his promise. If honesty, decency and integrity in a salesperson AND dealership is not important to you then by all means buy a car from this person and this dealership.
Update: Notice how they respond only to the few «positive» reviews, but never to the MANY negative reviews? Seems they have few words to say to defend themselves. Interesting.

I originally called on a Sunday around 2pm to test the waters on trading my 2014 Toyota 4Runner for a comparable Toyota Tacoma. I didn’t want to come out of pocket. I spoke with Todd who did a lot over the phone. We took the risk and drove the 3 hour commute. The truck we had in mind didn’t end up being what I wanted but there was one there that was. The bottom line is that they made it happen and for a reasonable price and I am 120% satisfied. Todd was great and he did call during my drive to update me on a few things. I am happy with the service and treatment we received and the truck looks and seems great, I will update my review if anything changes but with an almost new, one owner Toyota I’m pretty sure I’m safe. Hopefully someone will get to enjoy my 2014 white 4Runner that I traded and really did love minus the no truck bed:)

We drove to Puyallup from Everett because one of their 3 lots had a truck we were interested in. On our way down, as we were stuck in traffic, I opened my Unilocal app to look at reviews for this place. Yikes, really bad — so I started telling my husband about some of them and he tried to negate the bad reviews. He wanted this truck really bad, so I reminded him if he really did want it after test driving it, we would have a code («I’m hungry») to leave and take a breather. I continued to read Unilocal reviews, and the one about the spraying over rust really caught my eye, not to mention that Jesse Jones had to help out.
My husband had already been in contact with Chip to discuss trade in of his current vehicle, and as we were driving down Chip said «there is somebody looking at this truck, it might be sold by the time you get here». Seeing as we couldn’t get there any faster, and also figuring this MAY be a pressure tactic, we shrugged it off. If it was meant to be, it would be.
Anyways, we go to their first location on River Road to find out that wasn’t right. So we went to their second location on River Road, but that wasn’t right either so we had to take some long detour to their third location. Chip, to his credit, was very friendly, not grimy or slimy like some salesmen, and not pushy at all. We see the truck and go look at it — hubby gets under the truck to check out the rust and says it looks really good. I keep thinking about that review with the covered up rust, but we still test drive anyways. We have to stop to fill up with diesel since the truck was almost on fumes. On the way there, the truck really wasn’t running quite up to snuff and there were weird vibrations when doing tight turns or fast stops. While Chip was filling up the truck, I told my hubby about the rust review and the lightbulb goes off for him — that is EXACTLY what happened to this truck. Funny enough, before we drove the truck Chip said their buyers can get fired for bringing in trucks with rust and knowingly selling them that way. So, maybe NWMS doesn’t do the covering up but they ARE buying trucks with rust and only an idiot (or somebody with selective vision) wouldn’t be able to figure it out.
After that stop, we wanted to return to the dealership pretty quickly and Chip sensed something was wrong. We told him we felt the shudder in the truck and we just didn’t want to go with a truck that wasn’t running properly. He didn’t push the subject by any means, but did mention that NWMS would fix whatever needed fixing to make the deal happen. We didn’t want to buy a truck that needed fixing, and we suspected the problems were related to the rust.
We didn’t bother looking at any other vehicles and left soon after returning to the dealership. Chip was great to deal with (he merits the two stars), but we just felt icky about their vehicles after seeing such poor feedback.
Ironically, we listed our truck on Auto Trader and less than an hour after posting one of the ladies who works there calls us up to tell us about their trucks and discuss trading in our current truck. Needless to say, we didn’t take her up on her offer!

Marty Fredricksen is hands down the coolest car dealer employee I’ve ever met. Besides being a Rockstar at his job, he actually cares about the clients he deals with.
I arrived at Northwest Motorsports looking for a custom jeep to call mine, and that being my first time ever to the dealership, it was truly an awesome experience. They really do everything they can to make sure you leave with a smile on your face.
They have some pretty sick vehicles too! Anyone looking to get a Truck, off-​road vehicle or even a sedan for that matter NEEDS to visit Northwest Motorsport of Puyallup.
I left the building very happy with the overall experience, and Marty and I ended our business convo with lunch and laughs. I can’t complain!

We got Terry Raaymaker as our salesmen. He did a wonderful job. Let me take the car for the day to get the okay from my mother and take it to my mechanic. Poor guy ended up having to come in on his day off. But After everything came back clean and they offer to fix a few little features, the deal was in motion. I even got more money with my
Trade in then I originally though I would! Over all, was a wonderful experience. This dealership is very laid back, didn’t pressure me in to anything. They answer all the questions I could think of.
They will be seeing my family again.
Thank you Terry!