PetSmart

Do not, I repeat… do NOT bring your dog here to be bathed. For $ 60, I picked my bulldog up with the same odor I dropped him off with and uncleaned facial folds. I paid extra for the «Furminator» treatment but he still has hair flying everywhere. The excuse was «we got a lot of walk-​ins». So you’re telling me that my appointment deserves a rush job? When I attempted to show the groomer what was wrong, she turned it around on me and accused me of improperly caring for my fur baby. Moral of the story, if you want an extremely expensive nail grinding… this is your spot.

I love this place so much. My family and I have been coming to petsmart for years, but never utilized the petshotel until about 3 years ago.
I have a rescue with separation anxiety who doesn’t do well left alone. So we come in everyday, and I never have to worry about him. He’s safe and happy and comes home pleasantly tired. I love the personal attention he gets, and the fact that his playtime a can be adjusted as needed.
I’m always greeted (my dog is greeted by name-​even by people who don’t work in the hotel), and everyone’s so pleasant. The real stars for me though are Brittani and Alissa. Brittani is always so happy to see my bear, and he is always so happy to see her. I know he’s going to get lots of love and attention whenever she’s working, which means the world to me. And Alissa is so fantastic and welcoming every morning.
Please don’t ever change, you guys save my life (seriously).

The staff in the salon are absolutely WONDERFUL! All three staff members that were working on 1÷23÷16. I take both of my mini doxies in to get their nails trimmed, one of them is a lot more squirmy than the other so it took two to keep her still. The ladies were so patient and talked to her so sweetly as if she were their own. Will definitely be returning!

Terrible terrible dog hotel. Staff doesn’t care, they aren’t professionals, they are rude, they offered me to cancel my reservation the day before because i wasn’t comfortable leaving my dogs with them. Definitely read their boarding agreement before signing it. They aren’t responsible for your dog at any situation even if its clearly their fault. Has never been so disappointed with a company before. Fortunately found another place in the last minute where they took a good care of my dogs so I could sleep at night.

Horrible grooming but good customer service. I went to the groomers since my dog was a baby and now she’s 4. The past few visits they keep cutting her eyelashes. I asked multiple times for them to stop and they just did it anyway. Last time I went and got my dog, I ended up going back. One of my dogs eyelashes was completely cut off and the other was half gone. I spoke with a manger and she was extremely understanding. She gave me a full refund, even though I didn’t have a receipt with me. Still, I’d not take my baby there to get groomed. I love the store itself.

My wife and I usually jump between Petco and Petsmart but since our cat has to be on a prescription diet now and he goes to Banfield we have been coming here more. Recently our dog seemed to be not happy with her food and not eating much. We googled the food and found out it was happening a lot lately with Nutro. We went in and spoke to Marissa about it and she told me I could return the old food even if it was in a garbage bag and try out something different. We did just that and our dog loves her new food and seems back to normal! Thank you for the great service!

Wanted to drop my dog for doggie day camp but didn’t because the manager was absolutely rude and acted as if she didn’t want us there because we hadn’t called in advance. It was going to be my first time out of many but have decided not to bring her to this location because I wouldn’t trust a person with that attitide to take good care of my dog. I normally am not too sensitive about customer service but had to turn around and leave.

PetSmart was our go-​to grooming salon in Oklahoma until I found Academy of Dog Grooming on MacArthur (more reasonable prices). I tried a couple of salons once we got to Washington; but either it’s really hard to get an appointment, or they don’t call you back with prices. So, I decided to give PetSmart another try. I’m so glad I did! Liz groomed both our Golden & Miniature Schnauzer. She did an awesome job, so both PetSmart & Liz are our new go-​to groomer in Washington. Thank you Liz!

I bring my 2 small dogs to this location. I have tried many other places and no one is a good as this location. Jamie and Stacey are the groomers and they are the BEST. they take such great care of my dogs. Especially since my poodle mix, Sweetie is about 11 years old and very set in her ways… and my little Tibetan Spaniel Buster, is a rescue dog and can become frightened quite easily. Both groomers love working with the dogs and they do such a great job. I appreciate them so very much.

Went here a while back with two dogs. They called to tell me my dog was too scared and so they couldn’t do everything I needed, even though I’ve had other places do it easily.
They don’t even out nails, they just clip them the same way I could do with clippers. They gave one dog a fungal infection and the other flees.
If I could give negative stars I would. The girls working there were nice enough, but when it was busy it seemed like they had no idea what to do anymore. I had to repeat what I wanted done several times because they didn’t write it down the first time. They just seemed like girls in beauty school or something.
Normally I’m not very harsh with reviews, I understand that you get what you paid for, but I didn’t pay or waste my time with them to get only part of it done, as well as get fungus on one dog (which never went away, she still had some a year later when we had to put her down a couple months ago) and some hybrid flees on the other dog (the one who’s hair didn’t get cut) that took more than a month to get rid of in my house.
I’d rather do it all myself and get pee all over the place than take my dog there again. I understand he is skittish, but if you are nice and take a little time he isn’t nearly as bad. (Which makes me think that they tried to rush instead of actually paying attention to him personally)
I decided I should give two stars only because an employee at benfield (Erika I believe) spent a half hour after her shift trying to help me get food for one of my dogs, she was super nice and helpful.

We’ve only been to this location a few times, but the staff has always been helpful and courteous.
We mostly just stop in to pick up crickets for our bearded dragon, but have picked up some other stuff here as well.
Prices are a bit more expensive than a place like Walmart, but we’re able to get things we can’t get at Walmart — Crickets for the bearded dragon, frozen mice for the snake, stuff like that.

We let our two feline furkids stay at the PETSMART Hotel 12÷19−12÷24. We had reserved two connecting units so they would have extra room. I was told we’d have to pay full price for both units, but if they kitties stay in the same one we would get a $ 5 discount each night of their stay. I told them I didn’t mind paying full price for the units. I made this reservation on the phone, and then I went in the store to see the units and confirm my reservations. Everything seemed ready to go until I dropped off the kitties on the 19^th. When I got there I was told that they were going to be together in the one unit. I was told that this helps cats get comfortable in a strange environment. I was also told that there wasn’t space for them to have their own that night, but might have more room the following nights. I went back with the representative to let my kitties out of the kennels and into their units. Most of the other units were empty, and ours was the only one with a sign that said ‘Occupied’ or something like that. I thought that was strange since ours was the only one with water and a sign on the empties. Hmmm…
I found out when I picked up my babies that they were never put in two connecting units, but were kept together in the one unit. They did have extra units available, but chose to keep them in one unit since they seemed so content together and didn’t want to have to charge me more. I know my kitties! Content is not the word I would ever use to describe them together!
Anyway, they seem fine and no injuries and still a bit overweight. Looks like they did okay. I may give this PETSMART Hotel one more chance.

I LOVE LOVE LOVE the trainers here. Tracy and Cody are my favorites! They are both so nice and professional. Always looking to please and help me when I come it. I love that they remember me and my pups. They know their needs and are quick to recommend great products. In the words of Arnold… I’ll be back!

Not sure how they treat my pups, but they do do a really good job of grooming them! Plus, its so much easier to make appoints here than at their normal groomers. So when I need my dogs groomed on the day or within a few days, I normally take them here. Not the best but it works!

Petsmart is my black lab’s favorite and I like the prices there, which is why we come back! We have done puppy training & the intermediate dog class, so we know a few of the people there, which also makes visiting fun! Regardless if you’ve taken a class or not, staff is very friendly both to your pet and you.
Also, there aren’t many places to take a dog when it’s raining out, so I love that they happily welcome you to walk freely around the store. You don’t feel pressured to buy anything! I’ve had some pet stores stare while I walk around and continuously ask whether I need help or if I was going to get anything. Can a woman and her dog not just walk around?! Petsmart happily lets you! So if it’s raining and your dog is going crazy, feel free to take them to petsmart for a nice stretch or walk around the store. Maybe you’ll find something you like, maybe you won’t, but Petsmart will not be upset either way.

Our dogs stayed at their Pets hotel. The staff was excellent! They provided us information about everything they offered. We opted for one day of doggy daycare. During the four days we were away, we called twice to check up on our dogs, and they were able to immediately give us detailed updates on their behavior with staff and other dogs and updates on how they were eating.
I highly recommend this place.

Please keep in mind this review is to be taken in the context of adoption services. This is NOT a reflection of their goods, or their services, OTHER than adoption.
I am well aware, Petsmart is facilitating the adoptions, not performing them. I also know it’s more than just one shelter group.
However, PetSmart is the one who is responsible for the hosted shelter’s actions, in store.
This specific Petsmart has had a history with me personally, and other friends and family members — namely of advertising and showcasing animals for adoption; most prevelent complaint I’ve experienced, is the shelter failing to re-​establish contact with perspective owners within a reasonable amount of time (3 – 4 days — occasionally, never).
Every one of these said potential owners have all been more than suitable, including both first time and 10^th time owners.
ALL have been very badly treated by volunteers working their pets — invasive questioning about the health of marriages, detailed description of weekly income, the condition of mental illness for ones children — any many more — all asked bluntly, rudely and under the pretense of «Were supposed to ask everybody». It may just be a coincidence, but considering the frequency of how often I keep hearing about this place, I’m begging to think it’s something more.
Personally, my adoption was same day. However, I was scolded after hypothesizing that one day, once I had a yard of my own, that I’d love to let my new cat out side. The woman went from rude, to belligerent, «And you think that’s a great idea, don’t you? You sure this isnt your first cat? How much did you say you made?» … I still remember the look I got when I raised my voice — as she quickly cut me off, «we have to ask everybody». I know you do. However, you don’t have any requirement to treat me like a child.
This latest instance; A family member of mine recently lost her 18 year old cat. It shook her up pretty hard — but she wasnt shook up enough to be scared of adopting another. This may be her last adoption. It was supposed to be something special, if not exciting.
Instead, she found a wonderful kitty at this Petsmart — one out of several, available for adoption. After she was allowed to hold her, she committed. She was told 24 – 48 hours, and she could take her home. I’ve always been able to take home a pet the same day, but whatever — that’s reasonable, I suppose.
72 hours later, no calls.
On the 4^th day, she called the adoption manager for canines — who then advised her to expect it to take two weeks. The person confessed this was a long time to wait, and that my family member was not the first to call and complain. She advised her that she could complain directly to Petco, but it likely wont speed up the process.
This hurts only one. That kitty.
Now, the search will resume. Another will be found. The volunteer will need to deal with a withdrawn adoption claim — something all prospective owners have every right to do — most especially after waiting a week.
It is Petsmart’s responsibility to decide on which volunteers are qualified, at minimum, to be CAPABLE of facilitating adoptions. Otherwise, if you dump you shelter pets off for adoption, but can’t contact owners more often than every two weeks? Than you shouldn’t be volunteering.
If I would advise Petsmart of anything, I would ask you to make sure, before you allow shelters to hold adoptions at your store, that you VERIFY they are capable of facilitating adoptions. If they are not capable of doing so, you arent helping anyone, most especially, the ones that matter the most in this equation — the pet themselves.
You’re allowing good people to be heavily discouraged — and more than a few I know of have withdrawn their claim, because of a belligerent shelter volunteer. All have found pet’s since that experience — all are happy they we’re treated badly, because they all found life long best friends.
Just makes me wonder about the one they originally wanted… It makes me ask a painful question…
Were they still able to find a home IN SPITE of the shelter group?
If you are trying to adopt — be mindful; theirs a good chance you wont be taking the animal home the same day — and if you’re treated rudely, dont hesitate to speak up. Doesn’t mean it will happen to you — but it happened to me, and several that I know personally — and that’s why I posted this review.

We come here for random dog goodies and crickets. That’s really about it. The dog goodies are priced like anywhere else. The crickets are priced in a similar fashion. Their «large» crickets should be considered small at any other pet supply shop. This is the closest place I know between my house and work, so we just buy extra and deal with it.
Staff is hit and miss, but generally helpful and attentive and we don’t usually have any issues. Not bad for a box store selling pet goods!

Petsmart is so close to my house!
I love stopping by and looking inside:)
I have been needing to stop by like every other day
to buy supplies and food for my doggie!
And realized I forgot to buy my hamsters’ supplies too!

I found exactly what I was looking for with little to no trouble. Staff is really knowledgeable and friendly, and pointed me in the right direction without incident.
Store itself is remarkably clean given the fact there are dogs of every shape and size roaming around the store.
They have a «hotel» for dogs and offer grooming on site as well.