The Marksman

I called in to get my gun fixed and they said bring it on over. Upon arrival it was unclear of where the line was for repairs. After waiting a few minutes in line, the gunsmith took someone’s gun and left for a half hour. The rest of the employees were just walking now around looking busy, signing people up the range waiting list. Here’s an idea– get some more ranges.

Veterans Beware! Website says they offer Range Discount for Service Disabled Veterans with a valid VA ID card. When I presented my card they not only told me «no discount was allowed» they acted like real jerks about it. The person helping me went to the manager and he laughs shakes his head and acts like I’m trying to rob the store and says no. I told him they might want to change the website since it does say the discount is there. He does not believe me but does check the website and confirms that I am right. But still «no discount». And we are talking about only like $ 1.20 in savings!
I have never understood why an office worker who sticks around for 20 years gets a discount over a person who is disabled as a result of service and cannot continue service.
A solid business would have given me the discount and then got the website changed… not this place, they don’t honor our service or even their own advertising!
But whatever… the place is dry, and a safe place to shoot… but I’ll never be back.

Has to be the worst gun shop in Pierce County. Prices on ammo? I dont even want to go that route. $ 30 for a transfer fee, where everywhere else is charging $ 25? I would rather drive to the next gun shop, and know that the guys behind the counter actually know what they are doing.
Dont waste your time here. BTW wasn’t here where the employee shot himself in the hand with a customers pistol?

I am not sure how many calls they get from competitors each day for price quote, but as potential customer it’s very frustrating not able to get price over the phone (gun I was looking for wasn’t even on their website). They want all potential customers to drive to their location for pricing because they are not willing to spend extra 30 seconds on the phone. To me, it’s 25 minute drive. I think it’s poor service and business practice. Sportsman’s Warehouse is 3 minutes closer, so will be giving them a visit. Been to Marksman once and noticed their ammo were severely over priced. I have to assume their guns are too. Between my brother and I, we have budget of $ 2500 to prep for hunting trip, guess they are not getting any part of it.

I was contacted my the manager, chatted back and forth. Was a nice guy. I gave it one more try. I think broke into these guy. Completely different from first time. I also have to look at myself, maybe I jumped the gun also. There just could be a possibility that just about everybody was having a bad day, and everyone in
Is entitled to one once in a while.

Been here three times and I will say I enjoyed the staff and shooting range. I haven’t been to the other ones because this play has the best deals. They have daily specials for the shooting range. One time fee for «all» handgun rental. WOW! Haven’t been to a gun range that did this. Good range of brands and calibers for shooting. They got like 6 or 8 lanes of shooting so lots of space. Their attire of handguns is massive too for a small gun. Not to many special guns but that’s not their aim. How ever they over the same options as most guns shops and take in orders and such. Plan to buy my first gun from here. =D

ARROGANT STAFF. Lousy customer service. Go anywhere else to buy arms and ammo

Great service. Very knowledgable staff. Took the time to answer a lot of my questions. I will be going back to rent and shoot. Trying to narrow my ultimate purchase. Hands down better service than Bullseye. Thank you Marksman for hitting the mark!

I don’t know why so many of these reviews are so bad. I went in today to use the range. My first time there and also my first time shooting my sig p238. Both of the guys at the range counter were really friendly and helpful. I actually liked that they do the introduction class. I didn’t mind paying for it since it wasn’t expensive and they only do it if it is your first time at that range. I was told that if I needed anything at all then to just come back in and they would be happy to help me. I also really like that the pass is good all day so even if you need to leave to do something you can come back without having to pay a second time. I was a bit put off by the reviews but decided to go anyways and see for myself. I’m glad I did. I will definitely go back.

I didn’t read the reviews below prior to going in for a purchase. I have to echo the comments below. Certainly not a welcoming atmosphere. Rushed customer service. I feel like if I hadn’t known the exact pistol that I wanted to buy, it would have been quite a hardship to spend time looking at more.
I also had the same experience with the «point the gun at the ground» comment. I was trying to get a feel for the sights and grip, but I was told three times to aim the gun down. I fully understand gun safety, and this is the first time I truly felt like I was being chastised by daddy for something that is perfectly acceptable practice in other sales venues. Interesting irony that if they are so concerned about safety, the pistol wasn’t handed to me with slide open.
When you think about it, I should get better service here than a jewelry store – spending just as much money. Won’t be back in for next purchase.

I want to point out that the staff isn’t friendly at all. I felt uncomfortable as soon I got to the front desk. In my experience it seemed that they didn’t want to provide any service. A/​C extremely cold, to the point that after 10 minutes you just want to leave. Ammo is expensive also.

Good selection, normal pricing.
Range is nice, maybe a little cramped, but its in the city. Rental prices are very reasonable.
I was hoping for a better selection of rentals, but it was reasonable.
Now on to the rant:
The staff did not register as rude to me, merely matter-​of-​fact. Of course I’m military, and have been around firearms for a long time. I have experience and thick skin. I could see how some people might feel intimidated.
However… These guys rent guns and have a close quarter indoor range. Its okay to have fun when you are shooting, but when it comes down to it, firearms are a deadly serious tool. They warrant a serious attitude. This goes doubly so, when you rent pistols and any mouth breather can come in off the street and use them. If you aren’t serious about shooting, this place probably isn’t the place for you. Along with that if you aren’t serious about shooting, firearms probably aren’t the thing for you.
You shouldn’t complain about the first time safety brief. That keeps above mention mouth breather from putting a bullet in your back out of ignorance/​negligence.
The other (outdoor) range in the area has a «one round per second» rule. While I prefer outdoor ranges, this is not conducive to practicing anything self defense related. Also the outdoor pistol range is significantly shorter, which is also not okay for defense related shooting.
Bottom line: I took my son here. We shot our guns and we shot some of theirs. We had fun and didn’t spend an obscene amount of money. The people that run the counter also run the range. Their job is to make sure you are safe and don’t leave with extra holes. Their job is not to be your friend or make you feel good.
Yes, my son and I will both be going again and are looking forward to it.

Not a good choice if you want to transfer in a pistol or rifle. The customer service rep. fumbled around with my dust cover for quite some time trying to put it back on after he inspected and dropped it twice. Then dry fires my classic Polytech right in front of me… They sale me protective Snap caps but dry fire classic arms transferred in. Also a $ 50 transfer fee is not very competitive at all. I use Surplus and Ammo for those services now. Now they do have a couple good points, the indoor pistol range is decent and they have a good gunsmith that does some pretty good quality work. I’d rate 2.5 stars if it were a option.

Not the best shop I’ve been to but not the worst either. I will give it another chance if I’m in the area.
Great firearms selection
Range is nice
Good amount of product
Some staff is nice (1)
Staff is mostly talking with a condescending tone
Blonde female was helping me then just walked away leaving me
Kind of bad when one staff member bad mouths the other saying they r lazy n never do anything. True or not you shouldn’t disrespect your own house in front of customers.

Great selection of firearms. The range is ok. That’s about it. Definitely not impressed with the arrogance of costumer service that is provided. I was purchasing a firearm, and wanted to inspect it myself. They didn’t let me nor the guy didn’t do it for me. All he did is assured me that it’s a «good gun». Enamored with the firearm I bought it. Waited the time period, Got the gun, took it home and inspected it. Found out that the gun was used NOT NEW as sales men said to me. Called back, I told them and I was told all sales are final. That’s the reason why I give this a 1 star. To whoever is thinking about buying from them, I urge you to go somewhere else. Don’t waste your time here buy online or somewhere else. You will be dealing with crooks and bad costumer service. If you go there, you’ve been warned. And I told you so.

First off don’t use them as a ffl if u order a gun offline. They will make you wait a few days after it comes in for no reason. Also everything they sell in there is overpriced. Sportsmans warehouse in puyallup has more of a selection and way better prices. Also tacoma Sportsmans club in puyallup is cheaper to shoot. The customer service here is also terrible. They are rude and unfriendly. I won’t be going back to this place.

I moved to Puyallup for a short time and went to this store three times.
First time to use the range: I have extensive military and law enforcement experience yet I got talked to like a kid. Pointed it out to the instructor, he pretty much said if I don’t like it I should leave. So I did.
Second time looking for a hand gun: the salesman asked me to keep the weapon low as in pointed to the ground and not held in a «combative» way. I told him can I break it down to inspect it he said no. I gave him the weapon back and asked him to do it he said «I don’t know how» I walked away without saying a word in shock.
Third time today: walked in to get a riffle, and again. Horrible customer service and asked to point it to the group and not be able to get a feel for the weapon.
So my deal is, if your customer service is that bad who the hell buys from you? I know I won’t step a foot in this store, nor recommend it to anyone any EVER.

Worst place ever. The guys in here are just rude. And there only making money because there stealing it from you. Went into get a gun and filled everything out and paid. Received a call later I didn’t clear background and went to get money back. I was confused on the background too. Got there to find out I don’t get me money back. There was a restocking fee when the gun never left the store. I took what little amount they gave back and went to other store and bought the same gun a week later. Worst place around.

I shoot here often, and have bought a gun from them as well. I do have to agree that the staff has a pretty cold and unfriendly service. But honestly when you see how many weirdos they deal with on a everyday basis that have no business shooting a gun, can you really blame them? Oscar is awesome to work with if you have any questions, the lady on the other hand isn’t much help away from the register.
My only complaint is they rent out the range to classes so sometimes it’s hard to get a lane to shoot.

Being a 1^st timer when it comes to gun ranges, my review may not be on par to those who are more experienced but on the other hand you are getting a truly honest review from a virgin, lol’…
I have never been to a gun range in my adult life, so I did some shopping around per say and made a call and visit to another range that gave me pretty disrespectful service over the phone that I did not want to even stop in and give them a chance. The employee that answered the phone made a lot of opinionated comments when I explained my situation and why I wanted to learn how to shoot, none the less I didn’t go there. You can find my review to see who they are…
Walking in the first time with my Hubby, we were greeted by a friendly Lady, yes biased but I loved that a women worked there and was so helpful and friendly. We went on a Monday and it was a buy one get one and they also provided a military discount. They require you to take a safety class which really is a rules and regulations that cost $ 10 but gives you the basics of what you need to know.
Now to the fun part… our initial visit was just me learning how to use our own gun and I will say I was pretty scared and petrified at first. Hearing the gunshots so close with even the ear protection given and I had ear plugs in as well is a little too close for my comfort but I got use to it eventually. Let’s put it this way, we were there for almost 2 hours!!!
Upon leaving the same lady asked how it went, made sure it was FUN:) and answered questions that I had etc…
We came back a couple days later and the man that helped us was just as great as the first person!!!
I will be back!!!