TruGreen

They are disrespectful, obnoxious and unscrupulous. I made the huge mistake of calling them a year ago for a quote. They were way too expensive so we told them we weren’t interested. They called back, we told them we weren’t interested. They called again and said they’d have someone in our area — guess what — we told them we weren’t interested. Someone then actually had the audacity to show up on my doorstep at 7 PM on a Friday evening, on my private property, after I specifically told them not to. I complained to the Better Business Bureau. Fast forward many months… Unbelievably — they just called me again — at my place of work! I have rarely encountered a company that elicits such anger and disbelief in me. If there is any way you folks are actually reading this review — it would be in your best interest to make sure our name and phone numbers are completely and irrevocably removed from each and every single system you have!

Worst customer service I’ve ever had. I called to schedule an aeration and over-​seeding service. When you call they try to recommend signing up for a year service. I didn’t want that. I did have to give my credit card information to even have then come out. Mistakes! After two no-​shows, they finally came. Unfortunately they did my next door neighbors yard. I called again and rescheduled. They set up another appointment. No show again. During the last attempt at a reschedule I requested a refund because they had charged me for a service I didn’t receive. I was told a manager has to approve it and a manager would call me. No return call. They once again no showed. Called again. Once again I was told a manger must approve my refund and would call. No return call. I called AGAIN to tell my story to the service rep AGAIN. They are always apologetic but either need remedial training or they just don’t give a shit about their customers. Why should they, they already got my $ 304. They keep telling me I’m being put on a priority list to get a return call. Each time you call though I’m told that the last rep did not input it correctly. I’ve been very patient and cordial with each rep because I didn’t think it was their fault. I’m beginning to think it is their fault or I’m being purposely punk’d. I finally called my bank and had them refund my money. Thanks Bank of America. Point of the story. Do a little research on yard care. I tried to get a pro to do it but it turns out with a half hour on google I was able to do all they would have done for a third of the price and a couple hours of fulfilling work in my own yard. I’ll be here patiently waiting on your call TruGreen.

I should have known something wasn’t right when I was connected to a call center in the mid-​west when I signed up for the service. They are not locally managed and the guy on the phone could not figure out where on my 4 acres I wanted them to spray. He was using Google Maps, which for my area is five years out of date, to locate the service. The first four treatments were administered by four different guys and they all came to the wrong spot on the property. The final straw came on the final treatment which burnt the lawn. After several failed attempts to get to get a real person to come out and take a look the «area manager’» showed up and said he would fix the problem if I’d let him try. I said OK, he put some stuff on the lawn, but nothing happened. I canceled the service using email.
Just like Bob H., they applied one more spray and sent a bill for $ 61. I refused to pay, but they kept sending overdue notices. Despite emailing and messages left on their recorder, they keep sending them. I’ve given up and will send them the check. I will also report them to the BBB for crappy service and for using deceptive wording in their contract.
DO NOT USE TRUGREEN UNDER ANY CIRCUMSTANCES!!!

We certainly have less weeds than when we started. I wish we had more grass in those dead spots where the weeds were, though.
The technicians are always respectful. I appreciate the heads-​up calls before they come and the informational print-​outs when they’re done servicing. I’d recommend if your yard is full of weeds like mine was ;-)

If you get their flyer just put it in the recycle bin. We tried their service and signed a one-​year contract. At the end of the year they solicited us for another year but we told them no.
One month later we get a bill for additional service and when we questioned them they said even though the contract expired they continue their service unless you cancel in writing.
They don’t understand the term contract. I’ll never use them and I will recommend against them whenever Asked.

I hired this service after receiving a mailer. Although my lawn was in pretty good shape, I thought that they could help make it fuller and deter the crabgrass/​weeds. They did the aeration and reseeding. The next week they did the spraying or application of product (I wasn’t here so not sure what they did). A month later I have more weeds and brown areas than ever before. In addition, none of the new seed sprouted. They told ME to go buy mulch for the brown patches so that the seed would sprout. Isn’t that their job? Had I seen all the bad reviews they have online I would never have hired them. Caveat emptor, everyone. Buyer Beware!

My lawn has never looked better, the person that does the work is great, and so are the people I talk with at the local office.