Jiffy Lube

One of the worst customer service!!!
The lead man /​so called manager GABRIEL gets upset because you show a coupon for oil change and get upset if you insist on «oil change» ONLY… OH, and you want to be a good neighborhood and give a coupon to a customer to use… his words are «THAT’S NOT RIGHT MAN, YOU SHOULDN’T GIVE THAT TO THEM»
THIS ONLY MEANS BE READY WHEN YOU COME HERE TO WITH A COUPON, BECAUSE GABRIEL DO NOT like coupons. Very nasty person!

Got my car done and me on my way before my kids got out of school! Oil change — done. Thank you!

So, I went there for an oil change on Sep. 6, 2014. I ended up paying for the service where they check all your other fluids and top them off as well as vacuum your car. I did this because my mom hadn’t gotten an oil change in over a year. So, I got the service done and got my receipt which said all fluids had been checked and were ok. 9 days later I am driving my mom to her doctors appointment and her van over heats. So my sister picks her up and takes her and I drive back home. When I check the radiator it’s empty, not a drop of fluid. So I have to add water to be able to drive it anywhere, even to get antifreeze. I call them and they tell me that it’s not included in their more expensive service that it would have been $ 5 to fill it up. Where as I reply that I would have had it filled if they had checked it and told me it needed to be filled and according to my receipt they had and it was ok. Now I know for a fact my mom’s van has no leaks so I know they never checked it they just marked it as ok. After this I also checked her oil to make sure they had done it, it was ok. On Oct. 9^th 2014, I am driving home from the store and I hear a clunk and the check engine light comes on and her van will no longer shift past 2^nd gear. Now mind you this is just over a month after taking it to this Jiffy Lube. I crawl home in the van going 40 mph because my RPM’s go to high if I tried to go any faster since it wouldn’t shift. When I get home I check the transmission fluid and it doesn’t even register on the dip stick. So once again I say her van has no leaks, it’s a 2004 Dodge Caravan that only has 113,000 miles on it. So it became apparent that the only thing they did was change the oil and vacuum the car and I’m sure they only vacuumed because I would have been able to tell right away that they hadn’t. I paid for them to check all my other fluids and fill them, they could have ruined my moms car and I was scared beyond belief that they had. Luckily I put transmission fluid in and Lucas to help repair transmissions and after 2 weeks the check engine light has gone back off and it’s shifting fine. It’s been almost another month since I did all the fluids myself and their all still ok. So I know for a fact they never checked any of them, they just went down the line and marked them ok. I’m kind of surprised they even changed the oil!!! They get 1 star because Unilocal won’t let me put this review on and mark none of the stars… DO NOT GO TO THIS JIFFY LUBE!!! If you do for the sake of your car check their work!!!

Quick and friendly service. The gentlemen was quick to greet us with a smile when we arrived and made appropriate recommendations about the level of service needed. I would recommend to any of my lopien friends and family!

Service was subpar and they of course only carried the most expensive kind of synthetic oil my car needed. To top it all off The manager blew a head gasket on my car.
Oil leaked all over my under carriage. I drove all the way to Tehachapi made it all the way to Tehachapi mountain when my car told me I was out of oil. ???
When I drove off away from jiffy lube in qh my oil light was on. The staff said oh it’s faulty mind you the car is four months old that shoulda told me right there.
But the only redeeming quality this place had was the manager called the jiffy lube in Tehachapi to have them fix it after I paid 97 dollars to this place. And after I called to butch
So I get to the Tehachapi jiffy had kids in their twenties fix my car better then the manager at the qh location. They also washed my car and all the oil off made sure she ran right and wouldn’t ya know the check oil light came off when I left the Tehachapi jiffy lube. If you look on here me and three other people have had blown head gaskets. Not very good odds. I won’t be back.

I was very impressed with this jiffy lube
The two guys working there were VERY helpful and nice
The one that was talking to me explained the different services and different prices, but wasn’t pushing to me to try to pay for them. I chose the premium checkup though because i knew i hadn’t check some of the fluids besides oil, coolant and brake.
They let me know my differentiator fluid was very low, and filled it up. i hadn’t even thought about that!
I used the coupon they had on Unilocal and they honored it, the premium service came out to less than a regular one!
I thanked them and was on my way out. It didn’t take long either.
Great job guys, i’ll be seeing you again! =]

service is improving, still has a ways to go. wish they would quit pushing all the other services.