Fletcher’s Tire & Auto

Made an appointment for 3:30 just for a quick inspection and waited over an hr after my appointment for them to finally get to it. As I watched one person on his phone and one just standing around smoking. Time is money and I don’t have time to wait forever when I make an appointment

Filthy tired and automotive… I mean Fletcher’s tire and automotive on hunt highway is a disgusting display of just how bad the auto industry is! The building is a wreck, and the atmosphere is questionable! What should be a fairly newer building has been turned into a disgusting eyesore of a landmark within the community! And this opinion is only from the first minute I entered the parking lot… Filthy grease and oil stains everywhere in the parking lot, all over the building, and clearly all over some of the slovenly employees! Yes, I am aware that this is an automotive shop, however, I would assume that there is some sort of standard that this shop is supposed to be upholding… Or does Fletcher’s have no standard of appearance and care? Now let’s get to the employees… I needed an alignment… It should have been extremely easy to get this done… But instead I was rudely greeted by a very disgruntled and disheveled assistant manager named Robert. Wrinkly, oil stained clothes and the I don’t give a s**t attitude prevailed with this guy and I was not the only one on the receiving end of his sunshine and rainbows! When questioned about his demeanor and confronted with a problem regarding his behavior, he still did t change his demeanor and expected I would be ok with clowns like him working on my car… So he proceeded to get he manager. Now normally I would have assumed more from the manager of the store… However, I was wrong! I should have known better, just based on appearances of this place that the I don’t care attitude was going to extend from the top down! And it did! The manager was just as disrespectful in handling the matter I presented to him and they still had not even made my appointment… Obviously because I wasn’t going to let them touch my car at this point! All I can say is, I should have known better… Driving in to the ghetto parking lot seeing the complete lack of care should have been a major red flag that these guys can’t take care of a vehicle, let alone their own work space!!! Stay away from these clowns and spend your money elsewhere on better, more professional and respectful auto service companies!!! Walmart auto service would even put these clowns to shame!!!

Went in for a Groupon special, $ 49.99 for alignment, wheel balance, and rotation. When they had the car they said they couldn’t do the rotation or wheel balance because the tires were a little worn on the inside. With 7000 miles on the tires and three alignments since I got them, seems like they just didn’t want to do the work. There were no Caster or Camber adjustments at all, and a .05 on the toe. After all of this he charged me another $ 6.00 for taxes and shop supplies, which they didn’t use, talk about rubbing salt into the wound. I’ve heard bad things about this place, and now I can confirm them myself. Good thing I can warn all the customers that come into the Autozone I work at about this place.

I have an older car and had a last minute panic attack about driving to Tucson. They squeezed me in and got my oil changed and a «green light» that I was safe to drive. Very nice guys and VERY happy that they didn’t try to talk me into services I did not need. Awesome!

If you don’t want an appointment to be an appointment and if you want every part your car needs to come by courier, by all means use this garage. I have had two so-​called appointments in the last two weeks and both times I was unexpected when I got there and so was everyone else as far as I could tell. One gal waiting with me for more than two hours was there for her scheduled oil change. I was there for 2.5 hours for oil change and to check the breaks and alignment. Went back the next week so I didn’t have to wait for the break parts to come in by courier, dropped off the truck at 0800, my scheduled appointment time, and wasn’t called for pickup till 12:30. Glad I didn’t wait the second time! Sorry guys. First come, first served doesn’t cut it in my book. Never again.

Our brakes started grinding last night and I called first this this morning, they told me to come on up, they would get us in. I arrived within the hour, they got it back and told us they needed to have some parts sent down from another shop. It took about an hour to get them (no problem, my daughter and I went and got lunch). As soon as they came, they threw them on and got me out of there, well below the other prices I was quoted. Great service and they didn’t try and up sell me! Will definitely be back.

Mitch!!! The Best… I was frantic to get my car done. radiator issues. I ALWAYS take it to the dealership this is my FIRST time here at Fletchers and my Customer Service 200%… Complete Warranties!!! Done in a timely manner! Thank You Fletchers for the time and care and most of all communication and HONESTY which is surely lacking in most establishments!!!

What a great find right in San Tan Valley! We have been going to other auto service places but they charge way too much. We needed our AC fixed and found a great Groupon coupon for Fletcher’s! Great service, they are honest and very helpful. Thanks!

I thought the man working the desk and the mechanics were nice. I didn’t have any issues using a Groupon to have my AC evacuated and recharged and to get an oil change. I’ll update this review if anything new arises and it’s bad news but I wanted to leave a neutral/​positive review since it seems like most of the reviews are negative. I don’t believe people leave reviews unless they have a bad experience and it can make a business look bad when they aren’t really doing anything wrong.
Update: they didn’t need to evacuate and recharge the system because it ended up being a wiring issue and they spent the time fixing that instead of doing an evacuation because it wasn’t needed. They fixed my AC and didn’t charge me extra for diagnosing and fixing the real issue. I’ll be back!

Took my car in to replace my rear brake pads and by the end of simple repair it wound up being over $ 800. I would never go back here.

Recently, my family just moved in to town and my sister which lives in this area had referred me here because supposedly they do Great service here. I purchased an oil change which gives you a choice of either a tire rotation OR an alignment Check thru groupon which was for $ 17. I chose to get my tired rotated. I decided to leave my car there so I can run errands in the 2 hours it was there for and before I did that I marked the back 2 tires to make sure I know if they rotated them. 2 hours later I come back checked my car first and sure enough the same tires I marked were NOT rotated! I was livid! I go in, the Manager at the front desk goes over the things they supposedly did including the rotation of the tires and tells me it’s $ 7 for the service. I advised him they didn’t rotate my tires and proof they didn’t and he said the guy who worked on my care checked it off but he immediately said that if he didnt he will take care of it then and there. That was nice but not the point. The point is, why say you did something if you didn’t?! It’s auto mechanics like this who makes women and people in general feel uneasy and can’t trust them because they don’t want to be honest and complete a job that their customers paid for. I was so upset! Manager was very apologetic and rotated the tires himself, made sure the oil was changed along with other things that came with the special groupon deal and even waived the surcharge which was kind of him but I just wished I didn’t have this experience because I hate to be the one to have to write a bad review. So just a tip everyone, make sure you mark your cars when u take it anywhere.

I went to Fletcher’s to get a new set of tires and have my oil changed, the people were so nice and courteous at the Bell road address. I know its really easy for people to blast company’s on Unilocal,but wouldn’t it be wonderful if people could take the time when they had a great or even good experience, to write something in a positive manner especially for these small family owned company’s.I don’t know Mr Fletcher but I’m sure he would Appreciate it. Thank you Mr Fletcher for a job well done!

Stopped in on Friday for an oil change. Said it was a 3 hour wait. Fair enough, had no appointment. Made an appointment for Monday.
Got there and they said it would be an hour. Really? For an oil change with an appointment? They took my name, address and phone # (I gave them my home phone). I returned in an hour and 5 minutes-​no one in the waiting area, my car is in the shop with the hood open and nobody working on it. Five minutes pass, the manager (?) comes in and gives me quizzical eyebrows-​I tell him I’m waiting on the Lexus. He nods and disappears back into the shop. Fifteen minutes pass-​I stick my head into the shop and ask 3 guys BS-​ing at the desk when my car will be ready (one of them is the manager I spoke to). The guy who I find out is working on my car says he’s been waiting for me to call him back.
OK, ASK if the customer has a cell phone to call. COMMUNICATE with your shop people when told by a real life person that they are waiting for their car and what car it is. And DON’T give the customer a hard time because YOU failed to communicate with the customer or your shop personnel.
After that I was hit with a list of all the extras the guy was trying to sell-​like that’s ever going to happen after giving me a ration of crap. I sure wish I had read these reviews before going there. My fault.

This was the worst experience I have had with a mechanic. My wife and I just moved to the area, started a new job, had our car totaled, and bought a new (used) car this last month. I traditionally do the work on our cars but needed a mechanic to take a look at a stripped oil drain plug on the car we had just purchased. I had an independent mechanic assess the car last week (before purchase) and had just done a once-​over myself the night before bringing the car to Fletcher’s. The plan: have them break loose the oil drain plug and do an oil change with the oil, filter, plug, and washer that I supplied them. My wife intended to leave with my son to California for the holidays first thing in the morning but we were sure that an oil change at 8:00 am wouldn’t slow her down too much.
Spoiler: I’m writing this review at 4:01 pm and she just left.
Joe, in the office, welcomed her and treated her well as she brought the vehicle in. She went out with Joe to meet the mechanic (whose name she didn’t catch but was VERY impressed by). The mechanic assessed the situation and they promptly broke the bolt loose and started the oil change. Shortly thereafter, Joe brought my wife out to show her our slashed tire and torn rack & pinion boot. Now, it is extremely possible that both the previous mechanic and I missed the torn rack and pinion boot (no leaks yet) but our tire did not have a 9″ gash in it at 2:00 that morning when I gave up on the oil drain plug nor when my wife drove the car in the following morning. My wife asked the mechanic how much it would cost to replace the boot on the rack & pinion and he told her (in her words: «sheepishly») that she had better ask Joe in the office for pricing. She asked the mechanic what the cost would be to replace the tire and he repeated the sentiment.
Joe quoted my wife about 2x the market value for the tire/​mounting/​balancing/​etc. (according to
and Discount Tire down the road) and a moderately expensive rate for the boot fix. I made a few calls and schedule her an appointment up the road for the tires and asked Joe to go ahead and do the (expensive) boot replacement due to convenience and our time crunch.
I won’t bore you with further details but Joe immediately lose interest in customer service with my wife at this point. He failed to meet any of his earlier commitments regarding time frames and lost all courtesy while responding to my wife’s questions before and during the service provided. The final straw was when he told her he would call her when the work was done (she prepaid for the parts and labor, against my better judgement) and when she showed up, without a call, an hour after the work was done, our car was sitting out in the lot, finished. She went in to ask him a few more questions regarding the leftover oil, condition of repairs on the rack and pinion, etc. but he remained on the phone, handed her the keys, and waved her off.
I am at work, 50 miles away — seething — as my wife licks her wounds from repeated disrespect all day long at Fletcher’s. They tried to take advantage of her at every opportunity and only succeeded when we ran out of time and options. I can’t speak for the entire shop but I am very disappointed in Joe and hope that, if anyone reads these reviews and concerns themselves with positive customer service reputation, something can be done to right the ship at the San Tan Valley location.

This place wasnt for me. Oil Change was typical… but here is the kicker. Drum roll please. Well I also asked for a tire rotation on my SUV and they did a tire rotation but forgot to tighten all of the lugs on one tire. Well… my family and I took a trip to SD and coming back home i heard a clanking sound from one of my tires. THE DUMB ASSES at FLETCHERS realized that they did not tighten all of the lugs and tried to cover their asses quickly by trying to not let me see what happened… TOO LATE. I will never come back to this place. It was my first and last… SORRY. These techs are younger new guys fresh from school and I cannot play craps with my family vehicles because they are not paying attention to detail.

This is a joke right…
This place is a complete rip off, told me I needed 3000 dollars of work for a overheat problem, head gaskets blown they say, our ASE tech said so they say… I think I will get a second opinion. Call a mechanic I know and told him symptoms over the phone, said «its a bad radiator», Call Fletchers and was told BS he doesn’t know what he is talking about. Ask Fletchers for techs ASE papers, WOW he doesn’t have any ASE papers. Anyways I installed a radiator for 150 dollars and what do you know no more overheating and saved thousands.
Advise, Stay as far away as possible from this place and go to a real repair shop.

Took car in for oil change with nothing else wrong. Received it back with engine light on. Car is 1 year old. Will not trust them with any of my vehicles.

Meh. That describes this place perfectly! Today I waited nearly two and some hours for an oil change folks. I even had an appointment, but that didn’t seem to matter. I got an apology but no explanation or discount. I could have drove into town and still got it done quicker. That’s exactly what I will do next time…
P.S I know, I know why did I wait that long?! Well, I had already given em’ my keys and… hmm

Went in to get an oil change at 4:30 and the guy wanted me to leave my car over night to get an oil change. They close at 5:30??? The person who was currently explaining to a customer on the phone that he wouldn’t be getting his car back because they ordered the wrong part –told me they were pretty much done with oil changes for the day… wow!
I“ll go somewhere else.

Great prices, great service, no price gouging.
If you’re in Queen Creek, San Tan Valley, or Florence this is gonna be your best bet for automotive work.
I’m a real bargain hound and I called around for prices and they beat Discount, Sams Club, Costco & Firestones prices on tires and Auto Zones price on a battery and put it in for free saving me some time and $.