Fletcher’s Tire & Auto Service

I am extremely frustrated with this location. I am 9 months pregnant, I have two children currently and have a car that needed some work so I can drive my children around safely so I went to Fletchers. I went in for some front end noise, broken struts, control arms, and some motor mounts. The first time I picked up my vehicle after $ 2,100 of work (keep in mind this is after we talked them down on the price because their origin estimate was completely price gauged) the noises from the front struts were still there. They said they needed to buy another part (on the house) to make a different noise stop. So, I took it back a week later to get that part installed. After picking it up, now my whole front end shakes, the control arm and axle is clicking and the car shakes when I brake. All new problems going on. Now there are multiple things wrong with the car that weren’t wrong before. So, I take it in for a third time, they keep it overnight to hear some concerns I have about the noises that happen mostly in the morning, and they test drive it and agree that the noises are still bad and sound like faulty parts. At this time; third time I’ve dropped off my car, they say that they are out of answers and I need to take it to another location that can help better with foreign cars. In the meantime, it’s now Christmas Eve, and I’m 39 weeks pregnant out $ 2,100 on a car that runs worse than when I took it in. I am very upset that they can leave a customers car like this without answers. I will be taking my car to the other location and I will give that location the chance to get it right. However, I feel like it’s not even safe to drive my car with my children in it. If I could go back in time, I would have stopped by Unilocal and read the reviews about this place before bringing my car here. They are going to make it right for me and my family or I am getting a full refund to take it somewhere else. Please take your vehicle elsewhere if you don’t want to be out a ton of money with addition issues to your car. I will consider taking his review down if they fix the problem. I have videos recording the sounds that are taking place and how they are progressively getting worse each time I bring my car in. Very upsetting. Not okay.

Been using this particular Fletcher’s location for years: for new tires on multiple vehicles, for all maintenance service, and all suggested service by the technicians performing routine service on my vehicles, for many years. I have spent thousands on repairs and services from this location.
So one day when I realized I had a leak in one of the tires I bought from them, I asked them to check it and repair it. I was losing 5−10psi every day, so it was clear I had a leak. The guy in charge assured me if I had bought the tire from them, it would be repaired at no cost.
So I drop it off and wait for the repair to be done. Upon receiving the call it was done and that I could pick it up, I was notified the technician looked at it and had determined there was nothing wrong with it. I asked if it had even been dismounted to check for a leak, and the office manager seemed to ‘think’ that was the case. They simply put air in it and sent in on its way.
So, knowing it clearly had a leak, as it was showing low the very next morning, I took it to Discount Tires knowing they would check it and repair it for free. Sure enough it had a nail in it. Discount repaired it free of charge.
Not only will Discount Tire be getting all my tire service in the future, I will make sure all my referrals go to them as well.

I have used Fletcher’s many times, and I have always been very happy with their work and the integrity of the staff. This past week, they worked on my car to fix something another company messed up – and didn’t charge me a dime.
I was especially impressed with the helpfulness of Jacob today, who not only took me right away, but was extremely patient and informative. Oftentimes, us «girls» get treated poorly at typical «male» places — with the «just so you know, ma’am…» attitude. Fletcher’s has always been so professional and has always treated me great. They have never pushed me for additional repairs or «recommendations.»
Tire prices are good when they have a big sale, but it’s worth checking out Costco too, depending on when you need them.
They are a busy shop, and all is first come-​first served, so go at 7:50. It’s close to Albertsons, Safeway, and Starbucks, so you don’t have to sit at the shop.

Any shop that is willing to walk me into the shop and show me what he is recommending is the shop for me! Luis and the team are an amazing crew happy to finally find my shop

This is on a 2009 Ford f150 the truck came into the shop about 3 months ago said that the car would not start the vehicle came in running so Tucker the Manager took it upon himself to order and sell them a $ 1,200 fuel pump when the manager was told that was not the issue vehicle came back in a month later the same problem Shaun the area manager I guess if you want to call that POS A MANAGER told the people that it needed a computer and an ignition switch so therefore the $ 1,200 to spend on the fuel pump would wash out the computer and the ignition switch that was not the problem the problem was a burnt wire going to the fuse box so therefore they charge these people $ 1,200 to do about a $ 200 repair way to go Fletchers if I was you I’d watch out all you are to them is a number they don’t care about the people

Uggg. Arizona peeps. DO NOT go to Fletchers! Bought a groupon for balance, rotate and alignment took it In and they said the work was complete. My car still shook so I took it back. Next thing you know they tell me the reason it did not balance is because I need new shocks and struts. When asked why they did not tell me that in the first place, they responded with that guy that worked on your car got let go last week. Yeah right. Tried to give me a $ 1280 bill to do everything! What a scam. I understand those items need to be replaced, but they should have told me when I took it in the first time!!! They also said they would reimburse me for the work, but there was NO reimbursement when I picked up my car!

I was a little worried about taking my boyfriends car here because of the reviews about coupons. He bought a groupon for a full tire service. I called the shop to see if you had to schedule an appointment or if I could just drop it off, its Saturday, better safe than sorry, this was the most helpful. If you dont have an appointment plan on dropping your car off all day! I dropped it off about 11 and they finished it right before they closed at 4. This was nice because I just left it down there all day and got a ride home and back. They did everything I asked, took the groupon and I only had to pay about $ 10 extra for supplies and shop fees. The tires were done, looked good, everything worked out without any hassle or them trying to upsell me. The employees were friendly, nice, informative and even let me know one of the wheels were bent but it still balanced out so it was ok to drive on (probably a huge pot hole while driving around in Houston) lol! A– OK in my book!

Went to Walmart for an oil change and they forgot my oil cap and couldn’t get the bolt off… I went to Fletcher’s and they had great service and quick turn around time. They even got me a new oil cap because Walmart lost mine and don’t tell me about it.

Great auto shop. Really friendly and great service. Showed up close to closing time and still fixed my flat tire. Luis was friendly and great attitude. Thanks for helping me out last minute.

Got a quote for four tires for my accord of around $ 500 with everything. I financed it through them and have now noticed how royally they screwed me. They charged me $ 776 total because they threw on there $ 130 in labor! For four little car tires! Then their financing might as well be through a pay day loan place because the paperwork says its at 99% interest rate with a finance charge of $ 1956. I will never bring my car here again. Shady shady practices!

Had a great experience at this location, they’re very busy so I did have to book an appointment ahead of time, but after today I understand why they’re busy. Fast, friendly and honest. I was waiting for the list of recommendations to come in, but they were addressed with me very simply…“this is dirty” or «this is by miles». They didn’t push anything on me and let me make the decision. Thank you! I will be back with friends.

This location is the worst. I started using Fletcher’s in Goodyear and they were just awesome. Then I moved and went to the one in Gilbert to have 2k in services provided at this location. They are exactly what you hate when you think about stereotypical repair people. Pushy and obviously up selling but only if they think you have money. When I was there needing 2k of service they worked me in no problem on a Saturday but today when I come in with a groupon where they won’t make as much money… Nope they are way to busy (10 minutes after open) for me but I can come back in a week…
I bet if I called right now saying I needed something more expensive they would fit me right in. All I want is a place I can trust and get consistent service and this place is not it.

Rude, rude, rude! Horrible customer service! Anyone who posts a positive review of this store must be an employee there!

After being a faithful customer to a large «Discount» tire store for over 10 years when the time came to put four new tires on my car before I leave on vacation next week the prices I was quoted for the tires I wanted we’re so high I decided to shop around and my son said he had recently got a good deal at Fletchers. I am so glad I called my local Fletchers tire! They had me talk to Mike (great guy! We discussed my tire needs for awhile, he never rushed me.) at their tire Warehouse and we decided on some nice Yokohamas at an excellent price. Then when I when I called this location and spoke with Luis he was awesome! I showed up Thursday morning and I was out with my four new tires and an alignment at an excellent price in just hour and a half! It is so convenient having the alignment done at the tire store, before I would have to wait and get my tires then I would have to make another appointment elsewhere for my alignment. It was nice to meet Tucker, the manager and hear how he is trying to make this location a standout for pricing and excellent customer service. Thanks guys! I’ll be back when I need an oil change or brake job!

This place is horrible when it comes to Groupon. They put you at bottom of list and then blame you for not making an appointment. My vehicle was there for 7 hours and they never touched it. I am going to return my Groupon and never go there again.

This place has terrible service. I purchased a two for one groupon. They redeemed the first one and told me they would make record of the second one on my account. They treated me like I was crazy when I brought it up the second time. Of course they made no notes and has no record of it. Had to find my redeemed groupon to prove it to them. I don’t recommend this place. They are crooks!

Customer service is AWFUL and they will try and get you for every last penny! Fletcher’s banks on «up selling» their customers to meet their monthly quotas. The manager at this store is so rude and acted like a victim towards me bc of the sass I wish dishing back to him bc of the way he treated me, when I’m the customer. I walked in with my 3 kids in tow ready to leave my car and walk home and he tried telling me that I had to pay an extra $ 30 for a full synthetic oil change when I had a free Synthetic Blend oil change. I have a card with 5 free oil changes that I purchased from a different location and never have had to pay extra.

I bought a used vehicle and took it to Fletchers because it was convenient and close by. Asked them to do basic maintenance and check the whole thing over. Left vehicle with them all day and when I got there 30 minutes before they close to pick it up they acted like they were annoyed after I look at the vehicle over and realize they didn’t do some of the things I asked them to do but the work order showed completed. Took it somewhere else and found many issues that they had not told me about.

Hello,
I purchased custom tires and wheels at this location. My stock wheels received damage from their wheel machine. They promptly repaired my stock wheels at their cost. I also had some damage to my new custom wheels from installation as well. They said they would order me new ones no charge. I asked, If I could upgrade my tire and wheel pkg from 17″ to 18″ and they were willing and allowed me to. I only paid the difference. They went above and beyond for me and took care of all my needs and made sure I was happy. I would go back to them again.

BUYER BEWARE!!! My wife had a tire losing air so I decided to look on Unilocal for some place with decent reviews and I picked Fletchers which is right around the corner of my house. I asked them to patch the tire and then rotate the tires. I took it in the morning and they called me finally late afternoon and I expected them to tell me that my car was done and I needed to pick it up. Oh Noooooo… They told me that the puncture was on an edge and unfixable and that I needed a new tire… and the tread on the other three tires is also unsafe… and went into a sales pitch that I had to cut off. I told the sales guy that I would be there in 15 minutes to pick up my car and that I would take it someplace else for a second opinion. My wife has a friend that told us to try Gene’s Auto Works in Tempe… a little far but way worth the drive. Sure enough… they took the tire off and found the hole smack in the middle of the tire. They fixed the tire on the spot in 15 minutes… told me the tread on my tires is perfect and we were on our way… Fletchers has lost all of my future business and is very unethical. I would be very careful before I let these guys do any work on my car and know they will try and scam you for sure!