Queens Village Auto Body

I am only giving one star because zero stars is not an option. It kills me to even give them one star. All I can say is that this is the most unprofessional bunch of people you will ever encounter. Liberty Mutual sent my car there; I had no say. It was dropped off on a Monday and I was told it’d be ready the following Monday. I get a call that Friday afternoon telling me to pick up my car because it was ready and my insurance company would no longer pay for my rental as of Saturday morning (my LM agent later confirmed this was both unprofessional and incorrect). Then I go to pick up my car and the car door is dented and scratched. Um, what? Rich tried to blame the car wash next door. Either way I had no rental and two kids waiting and had to take my car back. I had to inconvenience myself and reschedule to bring the car back to be fixed properly the following Friday. In the interim, I asked them to order a new gas cover for my car (nonrelated to car accident) to be fixed since I was coming back. George, who I was SHOCKED to discover is owner, was the most pompous, rude, arrogant (expletive deleted) I’ve ever encountered. He couldn’t believe that I was not given a price by the shop for that piece. Trying to embarrass me in front of other customers implying maybe I’m trying to get over on him. I loudly reiterated that I was not given a price because THE MAIN PRIORITY WAS MY CAR WHICH WAS NOT FIXED PROPERLY THE FIRST TIME. You’d think for all of my time, stress, trouble, aggravation (husband leaving work early to return rental, having to rehire babysitter to return back to shop, etc.), he’d just give me the damn gas cap an an apology and proper business etiquette. NOPE. He then tried to make it like he was doing me a favor by giving me a discount on the part. Gee, thanks! I was honest when Liberty Mutual asked about my experience and George left a message on my phone stating he doesn’t want anyone to leave unhappy. Um, yeah … maybe you should’ve conducted yourself better the first time, there, guy. STAY CLEAR OF THIS PLACE. THEY ARE UNPROFESSIONAL AND CAN’T EVEN DO THE JOB PROPERLY! They dont’ even apologize for their own mistakes or try to make it up to you!!!

Richie and George are very nice brothers they helped me out with my car when I had an accident my ins. Company recommended them and Im
glad they did my car looks perfect. Now I know why they have been in business for over 55 yrs and still the same family