United Airlines

Took a round trip to sfo for the last time. The fare was decent but my seat wouldn’t go back for the six… hour flight! I asked to move but the flight attn was in lala land. Thought about complaining when we landed but who has time?

Reviewing as I’m sitting in the plane, getting ready to take flight. I had torn my right tricep severely a year ago, and I’m still not even close to 100%. Came to NY with my family. We have three carry ons. As we walk on this full flight I asked the male flight attendant (bald fade spiky hair on top) who was between the main cabin and the poor people section. Sitting in the last row, I knew there would be no room for overhead stowing. Asked the gentleman twice if I could put the two carry on bags up front since there will be no room in the back (have been forced to do that previously, wanted to save a rigorous trip to the front again. He very rudely said no, I reassured him I’d be coming back. He didn’t give any mind. Guess what happens next? Yup, had to walk allllll the way back to the front, through all the elbows and the heavy bags. Now I’m sitting here, arms in pain, BYE UNITED! Never again!

Extremely rude Customer Service agent, Elizabeth Esteves, JFK T7. I was in line waiting politely and after she helped customers in front of me, she totally ignored me and kept working on her computer. Then this missy walked away to the next computer and another customer approached her and she happily assisted them! I asked her «Are you working there now?» And she has the nerves to ask, «Did you have a question?» No ish Sherlock! I told her, «Well yes, I’ve been waiting here and you walked away» to that she responds with an attitude and embarrasses me in front of another passenger, «Ugh, I’m not working there, that gate isn’t even open!» Total lie as she assisted customers who were in front of me. This is one of many incidents with United agents, completely rude and unprofessional. United fails on employing classy people.

The folks at the red Carpet Room are amazing. So upbeat, especially since they are the people that everyone complains about their travel issues to.

Worst airline EVER. Not only did they change my nonstop flight to a flight with a stop completely out of the way, they gave away my ASSIGNED seats with my children to other passengers without my consent. And then as I was speaking with a gate agent, proceeded to try to make additional changes which would result in none of us sitting together. The flight attendants and gate crew are horrible. Completely incompentent and passing blame. If my boarding pass shows an assigned seat, I should be entitled to that seat that I checked in over a week ago under. This just shows how America has become an entitlement society. I did the right thing and the last minute idiot who bitches and moans gets MY seats. United should be ashamed of its customer service.

Recent Flight to JFK-​SFO
I had a 6am flight canceled due to a «crew issue» — ie, they messed up. I had to call United myself to get myself on another flight which ended up being a 12 noon — a 6 hour delay that cost time with my family and money. I wrote United asking for a reimbursement. I figure, if they can charge me fee upon fee to change my travel plans, perhaps I can get something back when they do the same to me – especially if we factor in the frustration. They offered me a paltry 5,000 miles which they claimed was a «goodwill» bonus. I don’t consider a reimbursement that gets me barely 20% towards a complementary one-​way domestic flight to be the most humanitarian gesture (doesn’t even include the additional administrative fee when booking). I saw this as an incompetent, greedy corporation refusing to take responsibility for their error. I had a similar experience on Delta who provided me both 4,000 miles AND $ 50 travel voucher in addition to an apology. I guess I do not pay enough for travel with this company to be worthy of respect.
Recent Flight LAX-​LGA:
I had an issue that I tried to address with customer service at LAX at the check-​in counter, and still nasty, rude, dismissive agents. Get it together, kids!

The United staff went above and beyond. I accidentally went to JFK when my flight was supposed to depart from Newark and only realized this once I was past security and looking for my gate. The front desk staff at the United gate immediately realized I was at the wrong airport, that there was no way I could make it to my flight in time since Newark airport’s 1.5 hours away, and booked me a new flight leaving just 30 minutes layer than my original flight for no additional fee or cost. They were helpful, pleasant and I couldn’t possibly have had a better experience. I’ll be flying United again!

We just have been through a very stressful experience.
As we all know, flying now days, is not an easy task especially when you fly with kids. Ours are 17 and 9yo.
We came to airport and checked in four hours ahead of the time. We were given 4 boarding passes. All of them on different isles and different seats.
I am well aware that if you did not reserve seat online during purchasing for extra $ 25 you do not guaranty any particular seat. But I am also aware that 9yo child should not be traveling unattended (having a parent 5 isles away will not do!!!)
So, here is how United handled this problem:
Conversation #1 Person at check in counter: I can not talk to you right now. Have a seat, until I am available.
30 min pass no one paid attention to us.
Conversation #2 again person at check in counter: Leave one child and one adult boarding pass with me, I will see what I can do. BTW 17 yo is not a child. He will be seating separately from you.
Conversation #3 (in line to get on the plain): I do not have your boarding passes! You did not give any thing to me! (After a minute she realized that she gave our boarding passes to her co-​worker)
Conversation #4: (at the entrance to the aircraft hallway after I and my 17 yo already pass by boarding attendant): I can’t sit you with your child (now my hubby and my poor 9yo girl trying to board).
–I mention that it is illegal to book seats for children separately from their parents (or at least one parent)
Conversation #5: I was accused of yelling, even though the boarding attended was raising her voice all along.
Highlight: I got on the plain, trying to get on my seat, and see poor family of three seating right where my seat is. The mother of the family just realized that she was placed 4 rows away from her family. She asked me if I would be willing to take her seat instead. Which I happily did. At least one family is not going to be separated by United Air!!!

Our male customer service person was very friendly & I wished Ive gotten his name. He immediately helped us checked in. He didn’t wait for us to do the manually screen check in like all the others. He took the time to tell us where to go for food, shopping, and boarding. United Terminal 7 is very small and if arriving by airtrain, remember to get off at level 2 for Departures & not the ground level. The waiting area for gate 12 was way too small & extremely cold. This gate area seems to be an afterthought.

My story as a solo traveler from NYC to SFO:
The agent behind the counter at JFK was really nice and helpful. I accidentally checked in online already, and went to the First Class line to check in when I was only an Economy, but the lady didn’t mind and printed out my boarding pass for me anyways, with all smiles. When it was then time for a security checkpoint, there were way too many pple waiting and I got escorted into the First Class line where the pple were much nicer and things moved much faster. The whole process of checking in and going through security literally took me under ten minutes. I dunno if I just got Lucky, or if pple felt bad for me for traveling alone, or if my obliviousness helped, but it was awesome being treated like royalty.
Once I boarded the plane, it was another magical moment as friendly strangers all over helped me with my duffle bag into the overhead. My only complaint though, is the rude flight attendant. I missed it when they were coming around with food to purchase, so when I asked her if there was any food left, her face changed and she went all attitude on me like it was the worst request ever. She led me to the back, showed me what was available, and then told me the price in a nasty tone. It made me feel like I was doing something wrong. Also, the seats are super cramped, and uncomfortable when you have the tray in your face and the dude in front of you decides to push his seat back.
Summary: Loved the pple at the airport. Loved the friendly strangers on board. Hated the nasty flight attendant.

I’m not gonna go into detail because the DEETS arent important BUT we disliked our experience flying from SF to Albany NY so much that we cancelled our united Mileage
Credit card and swithced all of our purchases to Alaska Airlines which we’ve been very happy with. bigger more comfortable seats. United puts you in small seats and then asks you to upgrade for $ 50 per seat on top of your fare. WHAAAA?
Don’t fly UNITED
say BYE-​BYE United
Actually you’re sitting so close to each other you ARE flying UNITED (and getting screwed at the same time)

Sorry United, you’ve got some really rude lady working for you. She was literally nagging about everyone’s carry on. Made me glad all I decided to bring was a backpack for my short trip. But I knew I’d be waiting longer than usual to board cause of this lady. It wasn’t even about the fact that she was doing her job, it was her attitude towards everyone. Basically yelling at everyone with this super bossy attitude. Maybe because I wasn’t feeling well I was a little more sensitive to her overbearing voice but I really couldn’t stand it. And I’d say I’m pretty tolerant of a lot of difficult people. But just an FYI those flying United, just in case you get caught up with this lady, just make sure all your measurements of your carry on follow the guidelines as well as the number of carry on items.

Worse airline ever!
Flight attendant is so freaking rude. Flight was delayed an hr because the pilot was stuck in traffic.
This is ur only job! If u know ur flying on a friday, leave early to get here!
I will not recommend united airline.
Also flying here to ny from la, flight was delayed 2.5 hrs because they said some lights were broken. And the employees were super rude when asked if theres another flight. They simply said, i donno call customer service. Wtf.
United is terrible

Would not wish United on my worst enemy.
4 pm flight today from NYC to DC was delayed by 3 hours, then was taxied around for another 2. 5 hours of my life gone. Poof. Ok whatever, NBD right? This is travel after all.
By 9 pm the captain made an announcement that he wasn’t sure if we were taking off tonight, so passengers would have the option to disembark. He went on to say if we did take off it would be at very low altitude of 6K feet (and sounded very nervous about doing so).
What?! Why would we fly so low —- it is a drag on fuel, time, safety and his communication did not exactly inspire confidence.
So I got off the plane, couldn’t find another flight — had to get to DC tonight — so I rented a car to drive. Not even that upset… yet.
All I wanted of United was to deliver my bags to the hotel whenever the flight did finally arrive. I’m reasonable — tomorrow afternoon would be fine.
Why did I think customer service would be amenable?! The customer service blows. If you are successful enough to get past the ninja like VRU to talk to a human being you’ll it find it was exhaustingly pointless. I got transferred, dropped, and waited through 20 + min wait times… all in vain. 5 CSRs later I was annoyed.
You suck United. Yours truly.

UA us awful. Flying first class from JFK to SFO. Lounge has nothing. Not even water. Receptionists were rude. Seats were ok but doesn’t justify the huge cost. Service was horrible. Flight attendants think they own the place and were lazy and unwelcoming. How does it feel like to have the Addams Family looking after you?
The plane was so old that one of the window frames came off!!! Wtf!!! So there was no protection between the passenger and the exterior window. Didn’t they check the plane before taking off?
Why is the US using taxpayers money to bail out this trash. Oh yeah I know to give overweight 50 year old divorced women jobs? Please US govt, do us a favor and just let this airline go bankrupt already !
Btw T7 at JFK is hell on earth !

On a recent trip to Cabo San Lucas Mexico, I decided to take United Airlines. First leg was NYC to Houston, and out of the gate the flight was delayed for 45 mins due to PA system not working. Connecting on the second leg of the flight to Cabo with an arrival time of 12:58 pm. Yea wishful thinking that we would make it there at that time. on the get go, flight was delayed 1 hr. Then once boarded and taxied onto the runway, we were told that there was a problem and that we had to go back to the gate. Deplaned and after 3 hours delay boarded the plane again, taxied to the runway and guess what??? oh more unresolved problem and we need to go back to the gate yet again and to be told that the plane we are on will not be flying into Cabo and that we needed another replacement plane. Couple more hours, reloading of all baggage we finally arrived in Cabo, Mexico around 6:30 pm…
To United Airlines, I say Go f*ck yourselves, I hope you go out of fu*king business! This is the worst f*cking airlines I have ever flown. Never again! I won’t even complain to their customer service because they probably just give me vouchers to fly with them again. Yea, no, am not bending over twice to get f*cked.
As for the stewardess, I guess we now know what happens to ex pornstars. Lady must be pushing 60 and still pushing the beverage cart all angry with her gas face on.
In summation, i’d rather take a f*cking donkey to Mexico than fly with United Airlines ever again.

Flew United p. s. back to SFO the other night and the experience left much to be desired.
Surprisingly, there was no lane for bag drop and to pay the $ 25/​luggage fee. At the gate, there was no announcement to board… good thing I checked my boarding pass!
The Boeing 757 – 200 was a full 23 year old plane that had been merely refurbished. We boarded the flight a good 45 minutes prior to departure but managed to leave the runway 45 minutes after our scheduled time?!?
…turning on the A/​C at the gate required a mechanic to come on board… I wonder what else is wrong with the plane…
All seats had AVOD… but the map started of the flight out of Lagos?!? …until the plane left the gate and all the map screen would show is a timer…
The buffalo chicken wrap to purchase on board was sold out by the time the cart came by and the other chicken sandwich was absolutely disgusting…
…the flight attendants informed us that the plane ran out of drinking water too midway through our flight?!?
Wifi was $ 29 for the flight…
…Seats in Economy are super cramped… good thing the middle seat was open…

Comparing JFK’s UA to LAX’s UA for this review.
Service was SO much better the moment I stepped into the airport. As soon as I got to the kiosk to check in and print my boarding pass, a very friendly and knowledgable agent stepped out from behind the counter, greeted me, and helped me with the whole thing. She even told me that my larger duffle bag (which I had to checked in when I was flying from LAX to JFK) was actually able to be carried on! (GRRR…I spent $ 25 to check it in at LAX!)
When we finished and was leaving the check in counter, another UA agent asked me where I was going. When I told her I was going, she said that since the flight was going to be a pretty full, they’ll check-​in my larger duffle bag for FREE! She helped me with the entire process as well! LORD, JFK’S services are so much better!
Plane wise… same. No snacks (not even peanuts) unless you purchase it. Loads of drinks. Great movies.
We arrived about 20 minutes early, so that was a major plus!

I’ve flown United over 130 times out of JFK because I had to, and while the flight and cabin crews are amongst the world’s best, frankly, their company management is horrific. I have missed connections worldwide because United cancelled an earlier flight due to poor loads (according to the cabin crews) and the passengers were herded onto my flight. Lost and mislabeled baggage problems caused considerable delays.
Those delays cost me considerably.
The airline’s attitude? Eh. Whatev…
And I was flying Business Class.
Not again. There are much better airlines out there.

Very unpleasant experience on 2 separate flights (NY to LA and NY to Frankfurt).
Meals and seats were average on both flights. But the real problem was with the staff. We got attitude from nearly every flight attendant we encountered. Everyone was passive aggressive and looked miserable — and that was in business class. I can’t even imagine how horrendous the staff was in coach. Simple questions were answered with terse, snotty responses. Service was slow. Everyone looked like they wanted to be elsewhere, staff and passengers alike.
The worst part was on the NY to Frankfurt flight, where they confiscated our baby’s car seat before take off, waking up an otherwise happy kid. What the hell, no car seats on flights anymore? And they offered no safety provision for us after taking the seat away. Unlike every other airline we’ve flown, they don’t have those seat belts that parents can wear with a kid in their lap. When we asked if they were inadvertently making things more dangerous by taking the car seat away, we got rolling eyes and nasty, confrontational tones.
Will never fly these guys again.