Atlantic Appliance Parts

CUSTOMER SERVICE AT IT’S VERY BEST!
The lower spray arm on my dishwasher came loose and fell against the heating unit and melted during a wash. My home smelled like melted plastic! I knew I needed a new spray arm but I didn’t want to go to Sears or call a repair man because I’d like to keep as much money in my pocked as I can!
I did a google search and found Atlantic Appliance Parts! Good reviews and a 10 minute drive from home.
They found the part I needed and everyone was so friendly and helpful! It was like I had been a customer with them for years instead of just having walked in 2 seconds prior with a melted spray arm!
If I ever need an appliance part replaced, this is the first place I will go!
(My dishwasher is working just fine now!!)

Terrible experience today with delivery. I had to call them for a time, they said they were busy and would call back in ten minutes. Much later they called and said 1– 330 was my window. They called called again and said it was further delayed and estimated 4pm. Well this turned into 515, an entire day wasted and to top it off when I called to inquire I was met with a very unapologetic and belligerent women. All one asks for from a local business is responsiveness and good customer service. Unfortunately Atlantic Appliance failed on both fronts today. Looks like I am back to Home Depot, very unfortunate.
Rob Purvis

The owner is amazing! So friendly & if they don’t have the part, they’ll find it! GREAT customer service! Go here for all of your appliance parts needs.

They are great!!! Amazing customer service!
My dishwasher started leaking and I needed a new part for it. After looking everywhere online for a place to order the part & have it delivered in a timely manner I finally found Atlantic Appliance. I called and spoke with Donna who ordered my part & had it the NEXT DAY! She asked how much I saw it listed for online and matched the price for me! I was able to have it the next day without paying the $ 30+/- overnight shipping charge other companies wanted.
I saw that they close at 5pm & told Donna I was worried about getting there in time to pick up my part. She offered to meet me after hours, or arrange for someone else to be there. I don’t know of any other place that would do this.
Billy waited for me to get there so I could get my part. He’s is a sweetheart and was very helpful as well.
I will definitely be using them again! All around great people.
Thank you again Billy & Donna.
Megan

You will not find better customer service than at Atlantic Appliance. Super Knowledgeable, and will be guaranteed to get a chuckle out of the staff. They go above and beyond to help you with your matter, to the point where they want you to call them and they will guide you threw the process step by step to make sure the job gets done correctly. Other Businesses should take notes that quality customer service goes a long way.

The VERY BEST! I needed a part to my freezer since it was not defrosting. The 2 staff people there Bill & Joan were both above & beyond helpful. They felt the part I wanted to buy wasn’t the issue so they gave me a couple of things to try before making me spend a dime. They drew me a diagram (I am female & in my 50’S but very technical). They spent the time with my that ends up saving me money and them not taking my hard earned money. I went home and tried the tricks and went back today to explain and buy a part. Bill actually took my in the office and brought up the parts breakdown on my freezer. He showed me exactly what to do (pretty simple) and he feels the freezer will be all fixed and it didn’t cost me a penny. I had heard that they are honest, hard working and very kind. Well that is to say the least. They made me feel like family and they are both waiting for me to let them know it worked and all is ok. AMAZING PEOPLE at Atlantic Appliance Parts. They have the parts I wanted in stock and for a lot less money than I had found elsewhere. I cant wait to have to refer a friend to this place. Customer service is amazing here. WOW, I am really still blown away how nice they are. Trust me, if you need parts this is the place.

These people have helped me save quite a bit of cash over the years. I have made at least 20 appliance saving repairs with their parts and advice. They go above and beyond, have stayed open after closing for me because they knew I was en route. They talked me off the ledge a couple times over the phone when I was missing a step in my repairs. Top notch people and service!

If you thought the internet was your best source for appliance parts and knowledge you thought wrong. I used to spend hours upon hours searching the web for parts, watching installation videos, tracking down manuals and in most cases I’d come up dry after all of the research. Then I found Atlantic Appliance Parts. A simple phone call with my model number and they are off and running locating my part and providing guidance on how to replace it. I can’t say enough good things about these guys, I have been in here several times over the last 10 years or so and it’s always a great experience and they have saved me a lot of money in not having to hire somebody to fix my issue. Give them a call, stop in in person, you will not be disappointed.

Billy at Atlantic is really helpful and has a very large inventory of parts. It’s a bit more expensive than buying online, but you get the part immediately and you don’t have to pay for shipping.
This is a great DIY resource. There are risks to DIY, like gas leaks, electrocution, fire hazards, etc. You can accidentally break parts, get the wrong part, etc. You can take the risk and do DIY, or you can just call in an appliance repairman, who’ll charge you 3x markup on parts and $ 100 an hour for labor.
I’ve never had to return a part here, but the return policy is pretty clear: no returns after it has been installed unless it is defective.

Billy’s really nice when you order parts and pay. But wait until you need to return a part.
Nasty workers, multiple trips, and then they accuse you of having used it. Well if it was the correct part and worked it would be in the machine right now. Now I’m out $ 160 and still don’t have a working dishwasher.
This guy is like a jekyll and hyde. Save the grief and just get the replacement part from a repair company.

My dryer wouldnt heat up so we contacted and then went down to speak with Bill at Atlantic Applicance in Quincy. This guy was awesome, he was funny with the customers waiting and then when we spoke he gave us exactly the parts we needed along with the confidence we needed that we could do this ourselves.
You just dont get friendly people out there anymore in customer service but this was so refreshing I could not stop talking about it when I left. I repaired the dryer successfully and needless to say saved a lot of money in labor if someone had to come out. ‘
Thanks again Bill and Atlantic Appliance, you guys are amazing.
Dan S
Weymouth

My refrigerator stopped blowing cold air. I called Atlantic and spoke with Bill. He walked me through the trouble shooting process and in a short time I had the air circulating fan exposed. It was not working. I called Bill back. He did not have the exact fan but had one he thought would work. He was closing in 20 minutes. I was at the store in eight. We determined the replacement should fit and work. Got home and in 30 minutes I had the frig back together and running.
Now it is the morning and my freezer is 5 degrees and the frig is 38 degrees. All the food was saved thanks to Bill. He really knows his stuff and cares for his customers.

After all of these fantastic reviews I contacted Atlantic Appliance regarding a dishwasher question. I had recently bought a dishwasher from a friend. I was fully prepared to pay for any and all parts to fix it after something initially went wrong.
The woman with the dorchester smokers rasp voice advice to me was «I’d throw it to the curb, you got hosed buddy» That’s it.
I said thank you very much. Never again. Unilocal hasn’t been this wrong in awhile.
Did some internet research. In 15 minutes had it working again.

Anyone who would recommend Anthony’s All-​State Appliance Service immediately casts doubt and shows a serious error in judgment. Be careful, Atlantic Appliance Parts, who you associate your professional reputation with! It’s easy to be tarred with the same brush!
The service provided over the phone the first time I called was professional and rather helpful, but when I called the second time they were all too willing to pass on Anthony’s number and tell me «we don’t do repairs but we strongly recommend this guy…» — I am going to be writing a review on his service shortly when I have a little more time.

I feel it necessary to write a review since I chose this place based on Unilocal reviews…
I called and told the woman on the phone what my problem was and that I needed a repair person — my washing machine wasn’t spinning. She said, «oh we can tell you how to fix that… if we send someone out it will cost you way too much».
That afternoon I went in, got the part and an excellent tutorial on how to install said part (motor coupler) in my machine. My roommate took detailed notes and the man who helped us (didn’t get his name) showed us on a motor unit from a washing machine exactly how to change the part. Talk about service!
Though my roommate’s bf ended up doing most of the actual labor, we directed him based on the perfect instructions we were given. It couldn’t have gone better.
We spent $ 20 opposed to hundreds and I had a load of wash in an hour after we got home from the store.
I recommend highly… great friendly service and very knowledgeable staff.

Spent a long time helping me diagnose a tricky problem, for a sale on which they are going to make almost no money, what great folks.

There’s no way I’ll go to any other appliance parts store in the area ever again. The owner was very helpful and even stayed closer to an hour after closing on a Saturday that he had to run home to meet a contractor with 5 minutes to spare. Top notch service at this place.

The owner was very helpful with getting the right part for my fridge’s thermal relay that melted.
Apparently, all Kenmore/​Whirlpool fridges made in that era using the Embarco compressors have this problem (design flaw).
He got the new part, explained how the install goes and to call if I had any questions.
They guarantee the part as well. Total cost $ 50.
If I had called Sears I would have been raped for over $ 300.

Our gas dryer stopped drying properly, and we weren’t about to spend big money trying to find someone to service it if it was something we could fix ourselves. After reading other Unilocal reviews I sent my husband over to Atlantic. They were able to determine what our problem was based on his not-​so-​specific description, told him how to make sure that the problem was diagnosed correctly, sold him a part, and told him how to install it. (Our only challenge was figuring out how to get the front of the dryer off!) We’ll be going back soon because the foam on the dryer fan was half burned/​melted (clean out that lint!), and while I don’t know the function of the foam, I suspect the dryer shouldn’t be run without it.
Given that Home Depot is completely worthless when it comes to appliance repair, and we don’t feel the need to spend lots of money hiring someone to make repairs we can do ourselves, I’m glad Atlantic Appliance Parts is in our neighborhood!

Good lord, I’m such a tool — I’m reviewing an appliance parts dealer… but that is my problem, not yours.
Here’s the deal, you’re washer machine or dryer or fridge or whatever breaks and you do not happen to be an expert repairman. You can:
a. call a repairman, you will get raked over the coals for parts and service if your machine is not under warranty
b. trust what the internet says to do and risk fixing it sans advice and burn your house down
c. consult the internet and then call Bob at Atlantic
These guys are good. They have been helping me nurse my aging Kenmore washer along for over a year now. I describe a problem over the phone and they help me figure out what I need to but — and trust me it’s almost always a part. The guys there are kind of like ‘Click and Clack’ on that NPR talk show about car repairs. And, they are cool as shit and always call you ‘Guy’ which cracks me up.
UPDATE (2÷21÷07) — one of the shop guys incorrectly diagnosed a problem with my machine at home based on what i told him over the phone and now they are totally hooking me up with a «good guy» that will take a look at my machine for me, do you need any more reason to not bother going anywhere else?