Chipotle Mexican Grill

I love chipotle’s burrito. Sometimes I have a crave for it. I give 4 stars because the last burrito I ate, the rice was uncooked. Otherwise everything is yummy!

Chipotle is life. There is literallly nothing better that chicken and rice for me. Its fast and super convenient on the go. It’s literally a life saver when you’re dying and famished. Most of the time I get the salad bowl with carnitas, green salsa, corn salsa, mild salsa and of course guac. Everything works well and tastes delicious. It’s actually relatively better nutrition wise compared to other fast foods. The only negative thing that I could give chipotle is that the customer service discrepancy between locations. When I go to some places, the people serving me are extremely quick and super friendly while others on another hand, make me want to never come back.

WARNING! The WORST chipotle I’ve EVER been to and I loooove chipotle. I drive 10 minutes out of my way to go to the chipotle on Braintree!
Management needs to get replaced.
New manager needs to then replace most of their employees.
Half-​cooked gross chicken is pretty common.
The place itself is wicked dirty.
Chipotle is known for their long lines but the employees are usually efficient. NOT this location.

They give a lot of meat, but the wait is absolutely ridiculous. Also, this Chipotle isn’t the cleanest and there is limited seating. Unfortunately, there’s not many food options in Quincy, so I do some here from time to time out of desperity.

The food is pretty standard compared to other Chipotle locations. The service could use some work though. While assembling my burritos the workers were chatting and laughing with each other. I telling them what I wanted in my burrito and wasn’t sure if they were listening to me or to each other. I had to repeat myself a couple of times and there were instances when they were laughing then look at me and then to each other. Were they laughing at me? I have no idea but they were just plain RUDE. I only come here when I crave chipotle but if based on customer service I’d probably never set foot here again.

Okay. I came back here and gave it a 4 star rating for the cleanliness of the place! BUT, after what I saw the last time I dined here. I will NEVER step foot in this place again. After buying my regular burrito bowl and sitting down in my regular spot and just watching all the workers «behind their glass.»
I watched all the workers including the register girl who was taking money from all the customers.(YES! The dirty filthy money. with no gloves on) go into the tortilla chip bowl and continuosly just keep taking chips from the bowl and eating them right behind the counter. The worst part of it all is the one at the register would go from register to bowl. register to bowl. I was completely sickened.
OH.that’s not all. There’s this one girl that works there that always has a big let’s say «chip» on her shoulder. She was actually talking about « Unilocal»! A matter of fact she was talking about ME! YES! ME! She was talking about my « Unilocal!» How I gave the place 4 stars and said the manager was on her hands and knees scrubbing the chrome.etc. Then she began to bash my review on the place and then bash the manager and say how much of an asshole she was and how much she hated her.
I will never EVER go back to this place… NO THANKS!

I’d like to share an experience that I had at this location a little more than an hour ago. I walked in at 11:45 am hoping to avoid the busy lunch rush, intending to order a chicken burrito and a steak burrito. As I neared the ordering counter, the customers were informed that they were out of chicken and if we wanted to wait, we could. A few of us waited and allowed others behind us not ordering chicken, to cut ahead. It was almost, a ten minute wait and I was very close to leaving and going elsewhere. I was growing impatient because from the looks of the back of the house staff, there was no sense of urgency on their part. No hustle and no real concern on their part that there was a line of waiting customers growing angry. Not to mention the front of the house staff who were forced to yield angry looks from customers and explain why they were out of chicken (and black beans.)
The chicken was back on the line, and they started moving the customers (including myself) alone. Now, I was a bit irritated for having to wait under the circumstances mentioned above, but what makes me give a four star review is the fact that the (front of the house) staff were absolutely kind, friendly and professional. They didn’t lose their cool. They didn’t treat the customers poorly because they were in an unpleasant position. They simply smiled, got the job done and kept customers happy. Added to this, they comped my chicken burrito for the inconvenience, which was a nice surprise. So my point here is, the staff’s prof

This place is a few steps away from one of my work places. I have been to one more Chipotle before a couple of years ago. This is a rather small Chipotle. Not too much seating. So around lunch time when I went there with another coworker, it was almost full. We barely managed to get a round high table for 2 to share. In this cold weather, we decided to drive despite the short distance, another big challenge when it comes to parking spots as their private parking lot is very tiny. You are better off parking at Stop n Shop lot across the street.
All these semantics aside, what really matters at the end of the day is the food. This Chipotle wasn’t any different than the one that I had been to before. I had a burrito bowl. The choices were Carnitas, rice, hot sauce, sour cream, corn, lettuce and salsa.
The quantity was decent — not too big a portion, nor too small. The flavors were ok. I liked the heat from the hot sauce which was definitely to my liking. The Carnitas were quite bland and I wish they had the smokiness of the flavors that I tend to expect from my Mexican food. It is fast food served by a well trained staff that do a great job of fixing your lunch options which are very simple and straightforward: Nachos, Burritos, Bowls or Salads.
For a place right next to where I work, I had to try it once. Quite sure this would not be my go to lunch option. Here are my rating splits:
Food: ³⁄₅
Ambiance: ²⁄₅
Service: ⁴⁄₅
Value: ³⁄₅