Hertz Rent A Car

I booked a rental online on June 8, 2016 for June 18 – 19 for a trip to Connecticut, because I was hoping to avoid adding more miles to my car. I went with the option to «pay now, save more» which is a discounted option they offer, but you have to pay a portion of the price now, and then a smaller portion at the counter. As I’m finalizing my reservation, I am prompted with a page stating that they no longer accept debit transactions, but I was able to enter in my debit card information (which can also be ran as credit), and received my confirmation, etc. Everything seemed to be a «go». A few days go by, and I noticed the funds had not yet been withdrawn from my account. I also had been looking to modify my pick-​up time, so I went onto their website to do that, and it prompted me again that they no longer accept debit transactions, except this time, those words were in red, so I called the location and spoke with Marcus, who was very nice. He informed me of exactly that– that they no longer accept debit transactions– and I was confused as to how I was able to book it to begin with and receive confirmation, but nevertheless he said I could just pay it upfront with my credit card when I pick up the rental, which included the «pay now, save more» amount, including the amount due at counter, which I agreed to do, and was prepared to do on ⁶⁄₁₈.
Well, Tuesday, ⁶⁄₁₄ I check my bank account randomly, and for whatever reason, the «pay now, save more» amount had all-​of-​a-​sudden withdrawn from my account WITHOUT MY AUTHORIZATION! The money withdrew from the same account that supposedly couldn’t be used as debit, too. This resulted in my bank account to over draft, and 2 pending amounts to overdraft, since I was prepared to pay that amount, in full, that coming weekend. I was infuriated. I called the store and explained what happened, and they told me I would need to call their billing department and read the number off to me, so I called them. Luckily, they were very understanding and agreed to process the refund, which I am not expecting to receive any time soon, but I am relieved I was able to do this. With all of this aggravation now, I decide to just cancel my reservation after all, so I go to the location that night, and talk to a gentleman, not sure of his name, who did his thing in the computer and then said I’m all set. As I’m walking out of the store, I say to my boyfriend, «why do I get the feeling I’m not all set?». Lo and behold, a half hour later, I receive an e-​mail about «important information regarding your reservation». Didn’t I just cancel it? I ended up going online and canceling it for real, the next day, and received a confirmation of that.
I called the billing department AGAIN and explained everything– how I did not authorize that transaction to withdraw on that day– and told them how I am now in a financial burden because of it and asked them if they could issue me a check or credit me somehow for the $ 35 but they said unfortunately there was nothing they could do, and the fact that the refund is processing, especially after the reservation had been canceled after the fact, which is something they don’t normally do, meant I was already ahead of the game. She was nice, but come on, that’s such crap– so now I lost $ 35 which I’ll probably never see again, and have to wait for a new debit card because my bank is treating it as fraud so I can only utilize my money if I go to the bank teller and withdraw it, or write a check until my new card arrives. I’ll be waiting patiently for the remainder of they money they withdrew to credit my account… I don’t understand how they get off withdrawing funds whenever they feel like it, when I specifically told them I would pay, in full, on a certain date or why it waited 6 days to withdraw, when supposedly the money needed to be withdrawn the same time as booking. I would rather add the 120+ miles onto my car, and I will not be booking with Hertz again.

I’ve only rented cars from here twice and the first time was pretty good. No real issues. Second time was a struggle. The auto shop I was using was supposed to pay for my 1-​day rental. Somehow in the mix up of things, I was charged instead of the shop. The charge didn’t appear on my statement until 1 month after the transaction date. I called to tell the person at the office to contact my car shop and obtain payment from them and was told it will be taken care of. Fast forward to a week later, the charge on my credit car was still there. Called again and was told by an assistant that my file was closed but he’ll relay the message to the manager who will in turn call me right back. I paced my room, constantly checked to see if my phone is still working. I waited a day and still no calls. Third time, I called back and asked to speak to the manager and repeated everything and again was told everything will be taken care of. So again, I waited. Took another week for my refund to finally appear… but it was only a partial amount. What? I gave them the benefit of the doubt and waited another day or two. I love waiting. I have nothing better to do. Lo and behold, the second part of my refund drifted in on the third day.

Dropped my rental off at this location today and it was quick and easy, the whole process took about 5 minutes and they gave me a ride back to where I needed to go. Alejandra helped me, and she was wonderful. She was friendly, helpful and quick which is perfect when you want to get in and out. The only reason I’m taking off a star is because the location I picked my car up from gave me an alarm remote that was broken (keys were in the car when I got there).

Be Careful!
I rented the car at the Quincy Marriott, which was easy and convenient, especially since you can drop the car off at any time. Everyone I interacted with was polite and helpful.
The only thing is, they charged me $ 54 for fuel. I called and they immediately gave me a credit. If you’re going to use a key drop box, make sure you keep your gas receipts, otherwise, when you get your final bill a week later, there may be bogus charges on it.

Their service is much better than Enterprise and they actually offer clean cars.

Rental was quick and easy. The staff was extremely helpful, efficient and also even gave me a ride back after I dropped off the rental. Thanks Rick! Next time I come back to the east coast, I’d most definitely come back!
I would give them 5 stars if their rates weren’t so high though.

spoke too soon. Be sure to check the car for garbage left by previous renters and know that if you complain about having to buy your own wiper fluid after nearly killing yourself on Rt. 2 when the windshield became a smudgy mess, no one will care.