Sullivan Tire & Auto Service

What a fucking scam! Charge me $ 89.99 for alignment and call me back in 3hrs but didn’t do anything !! （cuz I forgot to provide the wheel lock, and they didn’t ask for) My steering wheel still turns right on highway, nothing change at all! Be aware of this scam!

I came in here after I was in an accident which took out my tire and wheel. The staff that day were extremely helpful and polite. He explained to me that it makes more sense to have them put on the doughnut temporally so the car was drive-​able until the insurance company has had a chance to look at it. I really appreciated the company giving me sound advice rather than selling me a tire that would have been difficult to get reimbursed for. After a short wait they switched the wheel out at no charge to me and encouraged me to use them when the repairs needed to be made. I really appreciated dealing with an honest company in a stressful situation.

Came in to get a diagnostic on my my car’s a/​c unit. They told me all I needed was a recharge. Didn’t get taken for a ride for a new compressor and they got it done in only a few hours. I was very happy with the service and would go back for more service. Never thought to go to a tire center for auto repair but saw the reviews on Unilocal and I gave it a try. Very satisfied!

I got my tires mounted/​balanced here recently.
Pros:
— good work installing new tires
— decent pricing
— friendly customer service
Cons:
— I didn’t want the alignment but the guy on the phone misunderstood and aligned my car. I let this go because these were brand new tires and the last time I got an alignment, my treads were ²⁄₃₂ on all four tires.
— The mechanic left grease on the hood of my car. I’m not sure why they open the hood of my car as I only went in for a tire change. They also left grease on my passenger seat. My car returned to me was dirty. I recently had this car detailed.

With a team & a leader like Jone, this tire shop is the best in Quincy area. Very efficient & friendly staff. Within minutes they will give you the solution for your tire, brake & any other related problem. Recommended for all.

I called in the morning to have my loud obnoxious muffler heat shield removed. They were able to squeeze me in the books right away. Told me the part had to be replaced and ordered it for me. Had it installed the following two days in under 40 minutes. These guys are great!

I had a bad experience here, they wanted to sell me a tire to replace my brand new tire instead of just fixing it. I went somewhere else who fix it for a tenth of what this store was asking. Weeks later my tire works great.

Great customer service as long as you don’t question their assistant manager John about pricing, ask for a quote, or ask if they have cheaper tires. Tip: they only stock the most expensive tires, but if you’re not concerned with high end, and want to spend less, they can order cheaper ones for the next day. Just get a written estimate first or John will tell you one price one day and another the next. To be fair, all the other services I had done here were great and everyone else is nice and very helpful. However, this is the second time the same person was very aggressive and rude to me. The first time I still did business with them and chalked it up to john having a bad day. Today I took my business elsewhere.

Best customer service and most friendly staff!!!

I had a slow leak after our brutal winter. Sullivan Tire looked at it while I waited, and it was an inexpensive fix. They did a great job, and the fix is guaranteed for the life of the tire.

Sullivan Tire saved me when my battery died with the ridiculously cold winter we’re having right now.
(I have AAA but they were getting so many calls that I was transferred to a busy signal each time I tried getting through.)
My husband called Sullivan Tire to see if they had the car battery we needed in stock, and they did!
While I tweeted to a friend about the car battery dieing & that I was headed to Sullivan Tire to get a new battery, the Sullivan Tire twitter account sent me a coupon for $ 5 off a new battery!
The staff at this Quincy location is wonderful. (I’ve been here before for work on my tires and they’ve been great then too.) They needed to have the battery sent over from their Braintree location, so they doubled my coupon in thanks for waiting.
While we waited, I asked the staff if there was anything we should know so we didn’t make a «rookie mistake» changing the battery ourselves and they gave great advice.
They’ve made me a fan of Sullivan Tire for life!

I recently purchased 4 new tires for my vehicle and am very unhappy with my experience here. I would not recommend and would be very wary of their pricing and so called «sales».
First off, they did not have the tires ready for my appointment that I made 5 days ago. The service worker did apologize and put in a call to get them delivered and said he would have them by this afternoon– which all in all not a huge deal as I was still walking out with the tires the same day. So, I call later on this afternoon to see if my car is ready. It is– I go to pick it up… this is where things start to smell fishy. They charged me $ 89.99 for an alignment that I didn’t ask for– when I asked the salesman about the charge– he said it needed it– normally I would have fought this but I did have some play in steering wheel, and t steered a bit to the right so thought, this *might* be true, and let it go.
Then, I go out to turn on my car and IT DOESN“T TURN ON. AT ALL. THE LIGHTS ARE COMPLETELY DEAD. My car was in perfectly good working order when I dropped it off (never had an issue with the battery-​its only 1.5 years old too, BTW) and now its dead. I let the service guy know about this– a mechanic comes over and pops the hood– THE COVERS ARE PULLED OFF THE BATTERY TERMINAL (AS IF SOMEONE WAS MESSING WITH IT). I pointed this out to the mechanic– he said «oh, that just happens” — to which I point say, no it doesn’t– someone was messing with my battery terminal” — radio silence from the mechanic. They take the car into the garage to» test the battery” — Had it in there for 10 minutes «testing the battery» and when I told the service clerk that it doesn’t take that long to test the battery– what are they doing with my car?- he runs in and comes back out not more than a minute later «saying my battery is fine». He also states that sometimes when a battery is on the verge of dying– when they do the alignment it drains the battery because they have to step on the brake lights. He seriously, actual said this to me. I told him that doesn’t make any sense (Ive confirmed with my father– who is a retired car mechanic) that, not this makes NO sense whatsoever.
So beware of thier «sales». Buy 3 get 1 free sales are too good to be true if you also have to buy a battery to go along with it.
ALSO, I still have the same play in the steering wheel from before and my car is still veering to right. I do not believe they did the alignment that they charged me $ 89.99 for!
Buyer BEWARE!

Nothing beats a no hassle, quick and easy car service. I came in, checked in with one of the guys at the customer desk about availability of my car tires in stock and he confirmed he could have them next day. I checked the price, and he said it would take about a couple of hours to get them replaced.
Next day, I drove in, dropped my car, left my contact number and within a couple of hours I got a call back that my car was ready. Tires replaced. Easy.
This place definitely has a good system going on. My first experience here — I have nothing to complain about at all. I would recommend this place any day. Great job!

I got a new tire at Sullivan’s and they were great. I just walked in without an appointment and it took less than an hour to get the new tire. They asked if I wanted a pair because that’s what they recommend but they didn’t push it. They were very nice and didn’t try to take advantage of me. I would definitely go in again if I needed anything else!

At the suggestion of the shop down the road, I went to Sullivan Auto and Tire to replace a single tire after a minor incident with a curb. I was told to speak to Rob or John, but unfortunately they were both on vacation at the time. I instead got to speak with Kevin, who basically has no idea what he’s talking about. It seems he has pretty much zero knowledge of tires whatsoever. In an effort to sell me another tire, he tried to convince me that a blowout on one of the drive wheels would be preferable to a blowout on one of the supporting tires, because a blowout on a rear tire would cause me to «spin out». In a front wheel drive car. He insisted that if I blowout on a drive wheel, I still have one wheel to drive me.
…
Come on Kevin, really?
Anyway, their mechanic left grease all over my leather seat and stole 5 dollars from my storage compartment. Decided not to even make a fuss, just got my tire installed and got out. My suggestion is to grab your tires online or go to a more reputable tire service shop. Maybe if I had talked to Rob or John my visit would have gone better.

I’ve had some serious car tire issues this month alone and thankfully have insurance as it has saved me serious cash! These guys are quick and seems to get me in and out on my visits.
Their customer service is great. These guys are not only friendly but have humor too. I’ve had the honor to be assisted by John. I was so surprised that he remembered my name & vehicle when I called him the next day about a potential new problem. He made me feel like I was the only customer in that place which I don’t ever get treated like at Firestone or Toyota.
I’m definitely coming back here for future visits and telling all my peeps!!! They’re located right by Quincy T station. It’s hard to find businesses that have a great combination and balance of friendliness, speed of service, sense of urgency, great value and knowledgable staff. Don’t waste your time anywhere else!

I bought 4 tires at Sullivan. My brother convinced me to get the insurance. Was he right! My car had 3 or 4 flats and needed a replacement tire as well the past few years. Well worth the cost!
My car battery died in the parking garage a couple of blocks away. They came over and jumped my battery so they could drive it over and replace the original 7 year old battery. Excellent service.
Yesterday I had them check a noise, knock, pulling, dragging in the wheels. The tech took it out for a drive, pulled the wheels off, checked the brakes. I was willing to pay– NO charge! Can’t beat that. My car is 11 years old. They’ve replaced the battery, tires, front and rear brakes. I also use them for oil changes. They treat me right, so I keep giving them my business.

My review may be skewed, as I am currently on my second hour of waiting for a flat to be fixed and an oil change, a little slow.
The good: friendly service, up front and honest. They plugged my tire no problem and even gave it a complementary wash, which it badly needed. Oil change and pulling the nail out of my tire ran me $ 50, not terrible.
The bad: long wait. Would have preferred to have my car back than to get it washed.
Overall I’ll stop on again if I’m in the area and need something done, but I’ll bring a book next time rather than writing Unilocal reviews to kill time…
Edit: they didn’t wash it, charged be $ 80 instead of the $ 50 initially offered, and my tire pressure light is still on. Fuck them

These guys are awesome!!! I went in early one morning (no appointment) because I had got a flat the night before. I was in a hurry because I had to go to a funeral. John (I think that was his name) at the front desk was so nice & did his best to get me in & out.
One of the mechanics came out twice to let me know how they were making out and to explain that I would need a new sensor because I broke the stem right off my tire. Super helpful & very reasonable!!!
Everyone there is so friendly and nice!
Will definitely be go there again.
Thank you!

Great & honest place to bring your car! Awesome friendly customer service. This is my 1^st experience with Sullivan Tire, & will definitely be coming back here. I had a flat & the tire was thankfully repairable. There were others things that could have been done that would have costed $ 411 but I it was too costly for me at the time. My car needs a new lug bolt & with the repair the rotor would have to be replaced. The brakes are a low, & I was told that I might as well get the brakes done to save on the cost of labor. I was informed if this cost was too much, all these repairs could wait a couple months.
I am impressed with their honesty, & makes me comfortable with the fact that they aren’t just after $$$ and want to keep their customers happy.
Total tire repair cost, $ 25.