Sun Factory Tanning

Is this one even open anymore? Called 3 times and nobody answered at all. I didn’t have any issues but they are starting to slack all of a sudden.

This place is seriously disgusting. I do not think anyone washes the beds. I joined because I wanted a base coat before going on vacation and it was only 20 dollars a month. However, they make you sign into a three month agreement which was fine with me at the time before I actually started tanning here. I cancelled after one month and now still have to wait another month before they stop taking my money.
I once found a BUG in the bed. A LIVE BUG was crawling around the bed. This place needs to be closed down, it is repulsive. The girl that works the desk also has the meanest look on her face, sorry you hate your life but at least smile you work customer service.
They also closed down because their ac wasn’t working on a Saturday, talk about being an inconvenience to everyone. I’m sure a technician could have resolve the problem within a matter of hours.

I hate to give the sun factory a bad rating but this place is managed so poorly that I have to. They can’t even open on time! Floors are always dirty and they don’t even have toilet paper regularly. So much for convenience. Don’t waste your money.

So I’ve been coming here for about a year now and I like it. Not the best tanning salon I’ve ever been to, but they are pretty good. I have an account I pay 18.98 plus tax on every month to my account plus I upgrade to the level 4 so I spend a decent amount of money here. Anyways this week they are having maintenance of their beds. The sign on the door says they are open 12:30 till 9 Wednesday thru Friday. I went to the shop at 2pm on my lunch on Wednesday and the doors were locked I gave them the benefit of the doubt thinking that who ever was working must of had to step out for a moment so I waited for 10 minutes but no one came. Now again today I’m here right before 2pm and the doors are locked again? I was hoping to tan before I went to work… Doesn’t look like that’s going to happen. I don’t understand why the note says they are opening from 12:30 until 9 if they clearly are not. I wouldn’t have wasted my time if I knew they were going to be closed. It seems as though they have no regard for their customers and their time. I plan on closing this account asap there are plenty of other salons who keep their customers updated and provide good quality service.

I went tanning there for a year or more I did the VIP package (charges to my card monthly to save $) when I cancelled due to personal reasons and changing banks… they charged me a cancellation fee even though I cancelled when I was told to, to avoid the fee. I spoke with the manager who refused to refund me the cancellation fee and was rude. I even had an extra month of free tanning left that I was uninformed of because I thought when you cancelled you could no longer tan there until you renewed your membership. I went tanning frequently so I was surprised the manager still wouldn’t let me use my free month (since I didn’t know I had one and had never cancelled before) I liked their beds and location was great for me. I went in recently and the girl said they’re under new management but they still offer the VIP plan and take money off your card. You can also pre pay for the month and not have your card automatically charged but it’s very expensive that way. Now I’m scared to go back and have to tan in norwood, weymouth, or Braintree which is not convenient. They need better management and customer service skills. Just wanted to give others a heads up. They don’t explain the cancellation fee well and when they do its when you first sign up and then when you discuss canceling they tell you to do it before a certain date (which I did and was still charged my monthly fee and cancellation fee without being able to tan the last month! Hopefully it’s changed now but I doubt it. Maybe it took them losing a lot of business for them to smarten up!

Place is shit.

This is one of the most unprofessional businesses I have ever encountered in my life. The manager of the salon is rude and condescending and only wants your money. I was a customer for years until the past month. Lately the salon has been closed at random times, the manager will bill you early in the middle of the month when she is short on money, lotion is nonexistent because they don’t have enough money to buy inventory, and she will frequently say the level one beds are «broken» in order to get you to pay money to upgrade. Seriously it is cheap for tanning but it is NOT worth it. I went to another salon in the area and got so much tanner in a few visits. It would have taken me weeks in a row to get that at Sunfactory because she never changes the bulbs. It is really not worth it to give your money to such un American business owners.

I cant put 0 stars for a business? this place is completely ridiculous and hides behind bs contracts, start up fees and terrible bulbs. I get more sun in a dark room then I do on most of their standard devices and their high powered ones are mediocre at best. Ive opted to purchase eye protection and they never have them (the 5 dollar ones only). the beds and stan ups are almost never wiped down and mystery charges on each bank statement I get. This place is the worst business I have experienced in many, many years

I have a hard time understanding why most people rate this place so harshly. It’s been clean every time I’ve gone there. The wait is never long. Girls are friendly and knowledgable. And their level 4 is worth the money. I’ve used a couple level 3 beds and they worked just as expected. I’ve done their monthly package and I have recently used their prepay packages before I go on vacations and attend special events.
I can’t compare this salon to much in the area, but that’s because my experience has been great so there’s no reason to go anywhere else.

Place is okay, floors are always filthy, never mind the beds most of the time, some employees are nice when they know what they are talking about but prices are ridiculous and dont even make sense half the time. Half the time I don’t understand their «chart». The manager «Rachel» if you could even consider her a manager is so rude And condescending. Almost positive she is in her 20s, what does she know on how to run a salon? Apparently nothing because they are not run properly. Also not willing to help some people out for small things. I had an issue with their «EFT» more than once and never would recieve a call back. I ONLY rate this salon 2 stars because the level 4 beds give you good color. Without the 150 $ lotions they try to sell you.

I tanned here on and off for about two years. They will never get my money again, or any of my friends money for that matter. The staff-​eh. I’d estimate 1 in 4 actually care about customer service. The owner, Rachel (?)-well, let’s just say her staff probably takes their customer service lead from her. It’s non existent.
While I have an unusual situation, this was not the only issue I had. But if you expect a response-don’t. You’ll just be disappointed. I am a merchant marine and my schedule dictates that I am here for a few months and then out to sea. While they have a very convenient policy that allows you to put your membership on hold for up to three months, you can only use that once a year. Most memberships I have in Quincy and the surrounding areas I love because the people who run their businesses understand I am in an unusual work situation, and work with me to allow me to either put my memberships on hold while I’m away, or allow me to rejoin without an additional joining fee.
Well, not only did the manager not attempt to speak with me after multiple attempts to contact her, she’s $ 120 richer because I could never cancel my membership before I went to sea. The owner/​manager seems to think she is never wrong, is not accommodating and could care less if you have a problem with her management style, lazy, uninterested employees (most-​not all), and simply wants your cash from her all you can tan for $ 21 a month deal.
Well, don’t sign up for it. I love supporting local business, but this dimwit and her employees should spend less time under the tanning lights and more time listening to people who WANT to use her service but are put off by the blasé attitude. There are plenty of other things to spend your money on people. Don’t give it to her. Someone who is so apathetic toward customers doesn’t deserve to be in business. Have fun with the $ 120.

If I could give this company 0 Stars I would. Probobly the worst experience I have ever had doing business with someone. Not only are the employees extremely rude, the owner is full of himself, for a fat human being. The prices are expensive, but overall in this day and age service is the most important crriteria when running a business. I highly advise consumers to seek a different tanning salon. Horrible Place, horrible service.

So glad that my membership (the $ 20 unlimited one) is over. I give two stars because this salon has the newest beds with the highest technology around and I think it’s an ok place to do a single session in a high level bed if you already have a base tan. However if you just want to use a base bed you will have to wait for a half hour or more. Considering I also tan by my boyfriend’s house in Revere at a salon where their level 2 is Sun Factory’s level 4 and I pay $ 45 for 5 sessions there, Sun Factory is way too expensive at like $ 13 for one level 4 tan on top of the $ 20 a month. But they know they’re the only one in town with these beds so they can charge what they want. Anyone who knows anything about tanning responsibly knows you need to gradually increase the time you spend in a bed and build up a base tan. This is impossible to do here unless you want to wait forever. They would rather tell you there’s a 30+ min wait and have you pay for an upgrade even if your skin can’t handle it than see you build a healthy tan. No wonder so many people are anti-​tanning salons they probably got a horrible burn from a place with ethics like this one! Another complaint I have is I could never figure out why I paid what I paid for upgrades as it was always changing. One time a girl who I only saw once working there sold me two level 4 upgrades for $ 20 or something like that. Used one that day and then the next time I went to upgrade to a level 4 a different girl (the one who I usually see) charged me for it. I know I had used a level 3 in between those visits so maybe they credited the $ 10 left over towards that and just charged me the difference? But then my last visit there a totally different girl tells me I still have a level 3 upgrade left and I didn’t pay anything? So confusing. I have to wonder if there is pressure or a commission from selling upgrades and that’s why the girl who is almost always there does things the way she does? Then the rest who are actually fair don’t make the quotas and get let go? I’m not sure, I’m just glad to not be going here anymore, tanning should not be stressful. Cleanliness is also something to watch here. Floors are disgusting, bring your flip flops. I’ve also never seen a girl spend more than 20 seconds cleaning a bed because she’s the only one working and has to rush back to the front door. I always use the spray in the room and clean the bed down myself because in my opinion a tanning bed needs more than a quick wipe, heck I spend more time wiping off my coffee table than they spend cleaning a tanning bed. Buyer beware.

This place looks really nice when you walk in but you’ll get to see what it’s really like once you step into a bed or booth.
I used to tan there on and off for 2 years and never once did I step into a clean bed/​booth. It was especially obvious with the beds. The bottom glass looked like someone took a paper towel and did a single swipe down the middle and the top glass was literally DISGUSTING! 9 times out of 10 it was covered with someone else’s oil, fingerprints, body marks, etc. I always felt like I need to sanitize any piece of that equipment that my body would touch before starting my tan.
Good prices but very poor sanitation and cleanliness.

Ok they have gained one star from me since my last review. I was desparate for a good tan that was close to home before my honeymoon, and since they do have a better line of beds than other places in Quincy I gave them another try. and low and behold the package of mine they said they lost had somehow appeared again in the system… the staff though has not improved in regards to friendliness. I wanted to try a new bed and I had to ask the person to help show me how it worked. I also find them to be much pricier than other places in the area with comprable beds.
Meh — when desparate i will go here, found a better place in Norwood that has better beds and a great spray tan machine.

This is by far the best tanning salon in Quincy and I have tried about 4 .They are clean, nice, and contemporary and the beds/​booths are top quality. I was on a crazy search to find a place similar to my last one in Canton, Ma, and this one is the closest I could find. They are not pushy to sell their products and they don’t take appointments so it’s a first come first serve. Slightly more expensive then other places but you pay for quality