Press F1 Computer and Phone Repair

Press F1; Incapable, Incompetent, Insensitive
I took my laptop to Press F1 aboard Ft. Knox because they are conveniently located. They are in the main PX Complex and I work aboard the base.
This is the 2^nd Time I have taken a laptop (not the same one) to Press F1, the first time I took a laptop there it was a fairly new laptop that I had purchased at the PX and it was still under warranty and I had purchased the extended protection plan.
The laptop was infected with so many viruses and malware and it stopped working and would no longer power on and so in order to get my laptop fixed I had to get a diagnostic as to what was wrong. The tech who did the intake called me later and said it’s the mother board, nothing they could do, send back to the manufacturer.
I sent to the manufacturer and they said it was not the mother board and essentially sent it back to me the same way I sent it, still with malware and viruses. So when I got it back I was able to power up and I went to «My Clean
which is a service based out of India, and they got my laptop working. Still working fine to this day.
My second encounter with Press F1 was my other laptop. This one is older, and I use this one for my business and schoolwork so it was really important that I get it fixed at least long enough to transfer all the files from it to an external device.
So I take it to Press F1 again because of their convenient location and the tech that took it in said he’d give me a call. After a few days I started calling them. When I finally got some information about my PC first he tried to tell me that it’s not worth fixing because it’s old and it has Windows Vista and Windows 10 comes out next week and I should just get a new one.
Well I agree it’s old, but I need it to work long enough to get all my stuff off of it, So I told him to fix it, estimate was about $ 200 a lot less than a new laptop would be.
Well he said it needed a new hard drive, I thought no big deal, pop a new hard drive in there and it’s good to go. Well turns out he had to order the part, didn’t have one there.
So that took a few days to come in. They’re open Saturday so I called Saturday morning hoping they had my laptop fixed, and the tech I spoke with (a girl) said they were having trouble loading the operations system. Huh? So I asked how long to have it finished and she said the other tech had to do it but he’s off today.
So I told her that I need my laptop for my business there are things I need to do, because it’s the end of the month and there are things I need to do. .
Next I get an angry call from Gabriel who’s a former Marine (I am too) and he goes all Marine on me telling me I need to come in and pick up my laptop, that they’re not going to fix it because I’m trying to intimidate their tech (??) Huh? I told him that’s BS that this was the second time, they’ve failed me and that I’ll come get it. And that I would write this review. He tell me «We’re #1 in the region» I figure it must be a small region.
So I go to their store, I tell them my name, the girl tech gave me my laptop and power cord back, so I’m putting it in its case and then she had to say something. «We put your old hard drive back in for you.»
So I told her (calmly) that I’m surprised they did that much, and that this is the second time I’ve taken a laptop to them and this is the second time I’m leaving with a broken computer.
And I start to leave, then this old dude starts yelling at me saying «why you got to talk to the lady like that?» I’m like what? Who are you and what’s your problem? And he’s probably some retired SgtMaj or something, who knows but he’s like trying to defend her honor or something. I used no profanity, nor did I raise my voice, and I’m leaving the store when this old guy starts yelling at me. «I don’t have time for this, so I leave, and this jerk FOLLOWS me outside, as if he wants to start a fight with me!
And I tell him I don’t know who you are, but why are you following me? Are YOU the owner of this business? And I’m leaving the store! And he tells me that he’s not the owner but he was called because she feared for her life! Let me tell you, I’m not a big guy, I’m rather short, average build and don’t look like a biker or thug or anything. So I’m just shaking my head, and walk away with him screaming at me, «Oh you going to walk away now??» And I’m thinking why am I going to fight with this idiot? So I can get arrested? He’s obviously trying to engage me in a fight, but I’m not doing it unless he swings on me.
So I tell him «whatever dude» and drive off. So I get home, and try to power up and it actually turns on! It hadn’t before, so I log on to
/​US Tech Support, talk to the folks in India for a minute, and they work their magic remotely and 4 hrs. later my PC is running like a top! So from half a world away, US Tech Support was able to save my laptop without installing any new parts.