Enterprise Rent-A-Car

Great experience, great car (Dodge Dart SXT), and a great price. What more can you ask for! Enterprise is my go to personal travel rental provider.

Always a great car rental experience at this location! Friendly, prompt agents, usually a great selection of cars, and a smooth checkout/​checkin process. I always choose Enterprise when my travels take me to RDU.

Fantastic customer service. Very clean and well maintained vehicles.

Great service and friendly employees at every level. Enterprise is simply consistently excellent

Best service at a rental car company ever. The shuttles to/​from the airport are very fast and convenient. The shuttle drivers are absolutely wonderful, helpful and kind. The staff at the enterprise were extremely nice and the service was excellent. If I travel through RDU again, I would definitely rent a car with this enterprise again.

Great service and prices! We were picked up swiftly at the airport and taken to the rental office. Every member of their team was just what I’d expect – friendly, efficient, smooth. I got a great price on
but Jess mentioned another car for very little more and I was sold. The other car was fast, fantastic and fun. He was very nonchalant about the upgrade too, not aggressive. Really friendly and professional people at the office; it’s a model of organized and efficient yet personable and friendly.

As a business customer, I’ve been renting from Enterprise for many years: their customer service representatives are highly efficient, personable, well spoken, and granted the authority to make decisions; their automobiles tend to be newer and cleaner; their pricing is highly competitive with all other companies; locations are literally everywhere. Enterprise’s model is simple: communicate and satisfy.

Never go early in the morning, the guy was too reluctant to go outside to check what cars were available especially during the winter. He was like «its cold outside». I am like are you serious right now? After some bugging, he reluctantly went out to check for available.
Didnt expect this from enterprise. Had good service at other places.

Great service! Don was wonderful. I lost my keys and received a call the next day. Will be using them again. However; I forgot they have pickup and dropoff service. That would have save me sometime.

I haven’t rented a car in ages but decided to get one for a long trip to the mid-​west for thanksgiving. You hear these horror stories so I didn’t know what to expect. Enterprise officially wowed me. I rented the car online through
(which saved me about $ 50) and was worried there would be some kind of hassle with the reservation but Enterprise had it in their computer. We were checked in and out on the lot looking at what they had available in no time thanks to Chris Grant. He allowed us look at which ones we liked best and were in and out the door in 15 minutes. Car was like new and very clean. The return process was even faster and with no hidden fees. This location is great because it’s not technically in the airport and they are open 7 days a week. I see no reason to rent from anyone else and will continue to use them.

Service to get in the car was fast. They had three reps working at midnight so I did not have to wait at all. Car was clean and in good condition.
When I returned the car, they had a little mix-​up in giving me my correct receipt. I had to wait for 10 minutes and I was getting a little impatient, but then they covered the cost of my rental for making me wait. I’ll rent here again over another choice.

I simply can not be happier with my experience at enterprise. I initiated my rental with the Expedia app before I arrived in Raleigh North Carolina. After my flight I got on the Enterprise shuttle which took me to the enterprise office. Within 5 minutes I was in the car that I requested. The customer service was amazing.
The car (2015 Dodge Dart) was cleaned immaculately, with a full tank of gas, and ready to go.
At the end of my rental time which was 7 days, returning the vehicle was as easy as having a young lady walk over scan the barcode, and hand me a receipt. They gave me a ride back to the terminal and always complete. It was such a smooth transaction.
We have used other rental companies in the past, but nothing compared to this experience.
Enterprise, you have a new loyal customer, thank you so much!

Enterprise and National are my favorite car companies at RDU airport. They are both part of Drive Alliance so you can get your reward points by renting from either one. Enterprise has great weekend prices if you can lock them in and rent over the weekend. The check-​in process is usually pretty fast if there is no long line. The customer service agents at the counter go through your reservation with you and will then take you to your car with their tablet. You inspect the car together and then sign off on the insurance and liability details on the screen.
I was really impressed with my last rental when I returned the car and my price was not the same as I was originally quoted. The agent that checked me back in was so helpful and she credited my card right away and was very concerned about the customer service and wanted to be sure I left satisfied. Just by asking me those extra questions at the end, I have a better impression of the service and would be more apt to go back than pick another company.

After reserving a car with another company, I was informed they did not have any of the cars available that I reserved online. The clerk suggested that I go to Enterprise.
The clerk informed me he did have the car I needed available and quoted me a weekend rental price of 323.00; which was 100.00 more than what I was prepared to pay based on my previous quote.
The clerk matched the original price of 216.00!!! Bravo Enterprise… Will be using your services exclusively going forward.

The return team made up for the lack of customer service when checking in. 2 thumbs up for Richard and Josh.

I needed a car on Saturday (10÷10÷15) because I arrived at another airport, different from my original destination. I ordered my rental online, received my confirmation, walked into the terminal, and left with no hassles. One of the best experiences i have had dealing with a rental car location.
Keep it up!

Some good and some bad. The good — The staff was excellent and very friendly. Car was clean and no issues. Return process was easy.
The bad — Getting a car took too long. I believe it was approximately 35 minutes from when the shuttle dropped us off to getting to the counter. To my eye the issue was that only 2 people were working the counter getting customers checked in. The line of customers stretched to outside the door.
Once checked in at the front desk, it was a smooth process of getting a car and heading out.
Another note to first time travelers to RDU — The rental car offices are not in the airport terminal. They are off-​site and a shuttle bus is provided by each rental company. Its a bit of an inconvenience but not unique to enterprise. All of the rental companies are off-​site.

Imagine my surprise this morning when I received a call from Max who identified himself as the Branch Manager for the Enterprise operation at RDU. He asked if I could detail my recent car rental experience as he was aware there had been some challenges. I was detailed in my description and expected an interruption which never came. Max listened intently and when I finished expressed his concern because customer service is paramount to him. He asked if there was any way to remedy the situation recognizing we couldn’t change what had already happened.
Once again imagine my surprise when he began to provide what I consider very meaningful offerings to show his recognition of the issues which could have been avoided but more importantly demonstrating his interest in making sure we gave Enterprise another chance as our car rental option!
I was impressed by Max’s sincerity and you can bet our next car rental will be with Enterprise… it’s important we acknowledge when companies rectify issues and I’m really proud that Enterprise has a culture where they respond to customers! KUDOS and thanks Max!

Great service! Shuttle process was fine — I had already reserved a vehicle for a business trip so when I arrived here, I was quickly referred to the Express Check In screen. I easily pulled up my RSVP, waited patiently for my car, the hospitality was great when my turn came up to chose the car of my dreams. Kidding it was just a small Ford Focus of some sort.
Nonetheless, the process was easy, the car was perfect for my work trip, returning the call with a full tank was no hassle and dropping off was in a timely manner. Great service all around and no issues at all!

One star for decent customer service reps, one star for a clean, working vehicle. Three stars off for three negative experiences. Here’s the abbreviated version, because really, you don’t want to know all this do you?
1. Upon checking in, the car seat that I reserved had the anchor straps all tangled up. It took me a few minutes to get them worked out so that I could tell whether it was indeed a functional carseat (not a big deal that it took me awhile, but it WAS a big deal to the people in line giving me the dirty eye and the rep asking «do you want another one?» and me saying «will it be tangled like this one?» blank stare. I expect car seats to be ready to use.
2. They didn’t have the minivan I had reserved (carting around a couple families this week) but «upgraded» me to a Suburban. I get that this is a more expensive rental, but I didn’t want a huge, gas-​guzzling bus!
3. I spent an HOUR on hold trying to get a hold of this local office so that I could add my brother as a driver for our long drive that day. (Only wanted to pay the fee that day, they had told me to call that day to add him and I could email them a photo of the driver’s license.) After multiple attempts, I gave up. Really frustrating.