Uber

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Über is the best! It’s faster and cheaper than standard cabs even when it’s surging! Drivers are rated by passengers and Über has a 4.7 limit on them so u won’t get a consistently bad driver. It’s safe and the cars are kept in good shape. I’ve used it in other cities as well as in Europe and my college daughter use it as well.

Non disclosure about a driver and their reviews = cigarette smoke smelling car. I’m four months pregnant and I’m super sensitive. Had I known about the smell beforehand I would have declined. I didn’t cancel the trip because I needed to catch my flight. Boo :/

Über is such a rip off yeah it’s convenient you can use your app to get a ride but they charge $ 10 more than taxis for just a six minute drive when you want to get in contact with someone I don’t have any phone numbers and they just said your bullshit emails customer service is horrible!

I’m a huge Über fan! I took an Über four times when I was Raleigh and had nothing but pleasurable experiences. They were Very friendly and their cars were nice and clean. One driver, Heather, offered us drinks and candy! She was So sweet! I’ll never take a taxi again.
Just so you know you can get an estimate of how much it will cost to get to your final destination before you commit. It also has a little lightning bolt icon and the amount its surged up to at the peak times that pops up during those times

Who you gonna call when you’ve been drinking lots? UBER!
Who you gonna call when you need a ride to the airport? UBER (just make sure they don’t get a ticket as per new NC laws!)
Who you gonna call when you need to get from Fayetteville Street to Glenwood and it’s pouring rain? UBER!
Über and Lyft are the newest taxi systems in the Triangle, as they are in many large cities these days, and I’m a big fan. They first rolled out last summer and grabbed everyone’s attention REAL QUICK with their free rides, especially good timing when you’re trying to hit up all the summer parties and you’ve only used taxi’s overseas. When Über first rolled out it took a couple months to iron out map issues. However, after those were worked out I was immediately wowed by the easy of the app. All you have to do is open the app up, confirm your location and request your driver. Über has fancier car for the fancier of us and regular cars for the average paying customer (both available with the push of a button). I also appreciate the fact that you can request a minivan through the app AND during the summer you can even get an ICE CREAM TRUCK!
Über gives price estimates for rides on the app but they don’t let you tip the drivers (and drivers refuse cash tips). I also like that the company makes me feel like a person, sending out monthly e-​mails updating about specials, policies, safety measures, charities, etc. What you have to watch out for with Über are their «multiplied rates.» While they do notify you that it’s happening through e-​mail, it’s pretty insane how high they get and you’ve got to be careful on major holidays to make other plans if going home during these «busy» hours. I’ve taken a dozen Ubers all over the southeast and have never met a driver that made me feel uncomfortable. Some are talkative, some are silent but they’re people, like you and me. Plus, the e-​mail receipt is easy to understand and track: a map of your route, drivers name and price shown from the base fare, distance and time calculated. So, download the app and take advantage of the convenience (also, make sure to use a code when you download the app: there is at least ONE free ride you can get – OBWRB will give you up to a $ 20 ride free!)

Economical, convenient and a win/​win business model. Have used them in San Diego and Palm Springs too. Very consistent!

I used @Über in @Uber_Raleigh for a couple of rides in Raleigh. And from what I can tell, the only difference between them, and a regular taxi service is the price. Let me start off by saying that most people think Über is a taxi service. Über is not a taxi service, but a program where it just matches people that needs rides with people that have nothing better to do other than drive somebody around. Just like the carpool, or rideshare websites that you can find on the City of Raleigh, College, University, or large corporations website. Just with Über, you request rides last minute, not in advance. Sort of like asking your neighbor, or coworker for a ride to the store, except it is a total stranger you are asking.
With the Über service, I say that it needs an overhaul. Especially to be in business for so long, and growing. The lack of customer support is apparent, especially if you are a first time Über user, and have some questions before you ride. There is NO apparent phone number to anywhere. Not even to reach the janitor. So if you have a question, the best that you can do is try and find a way to contact support on their website. And their FAQ section is small. I spent a few hours emailing back and forth trying to ask questions about how it works, and what it needed. For a while I thought I was getting automated canned responses. I sent 3 emails all asking the same question, and it seemed like the person responding to the emails was avoiding them. So I had to ask again, and just put Yes/​No at the end of each question. The questions were pretty simple.
Über should make a video about how to catch a ride from the start of the ride, to the end of the ride, and that would make it easier. To show step by step how to ride. Even if it was a cartoon, it would help out a lot.
First, you have to load the account. You can create an account with your email address, which is nice. It can be created from a computer, or the app.
Second, you request a ride. You input your origin, or it can pinpoint your GPS, and your destination. You are given the option to get a fare estimate at that point.
Third, you hit request ride. You see the name of the driver, their photograph, the license plate of the car, and what type of car it is. The app also tells you their GPS location, and approximate ETA.
Fourth, wait for them to get there.
Fifth, when they arrive hop inside the vehicle.
Sixth, when you are at your destination, you just exit the vehicle. When you created the account, you entered a default credit card which your payment is billed too when you get out of the vehicle at the end. You are also emailed a receipt with the fare cost broken down.
Seventh, you are given the option to rate the driver, and give comments when you exit the vehicle. The driver never touches your phone. Once you request your ride, you can put the phone in your pocket, and you don’t have to pull it back out again until you want to.
Since I found it somewhat confusing, this is how the fare is. You are charged a base fare of $ 2.00 to start with. Then you are charged $ 0.16 per minute and $ 0.75 per mile. So if you went ten miles in ten minutes you would be charged $ 1.00 + $ 0.16 * 10 + $ 0.75 * 10 + $ 1.00 = $ 1.00 + $ 1.60 + 7.50 $ 1.00 = $ 11.10. I found it better to ahead of time map out my ride on Google for the best route which will take the least amount of time, and the least amount of miles.
As far as the quality of the ride and driving skills of the driver, I would say the same as riding with a friend, family member, or cab driver. One of my Über drivers was a cab driver before he moved here. I rode in numerous cabs, and they drive horrible. I am sure you have seen plenty of beat up cabs on the rode too. So as far as my safety was concerned, I was not worried. My mom/​cousin/​co-​worker/​friend are not «professional drivers» yet I get in the car with them all the time.
The main reason why I gave Über a low rating was because of their lack of customer support. They are not easy to reach and get a hold of if you want to talk to somebody. The fares are great, but the customer service side on the corporate end sucks really, really bad. It is almost as if they designed it deliberately not to be contacted. Or at least that is my opinion. But I would use Über again for a quick ride if I need to, just because the fares are so cheap. But if I was going to go a distance, and it was going to cost me more than $ 20 round trip, I would just rent a car for the day. That would be the cheapest option for me.
#360

I decided to use Über for the first time to get from RDU to downtown Raleigh. It would have cost $ 30 to take an actual taxi, and it ended up costing $ 24.10 with Über. I also had a $ 20 discount, so the trip only cost me $ 4.10. It was also nice to be able to pay via the app. That’s about the extent of the positives for the trip, though.
It took 18 minutes for Iyed to arrive. If you opt to take Über in the Triangle, avoid Iyed at all costs. Once he finally arrived, I discovered that his Toyota Sienna was messy, dirty, and smelled terribly of smoke. The smell was enough to give my wife and me headaches. Iyed also wasn’t much for conversation, and had no clue where he was going. He was distracted enough by the directions on his iPhone that I was nervous about getting into an accident. Finally, he didn’t let me rate the ride once we arrived! He gave himself 5 stars and told me the total fare… and that was it.
Overall, it was a generally awkward and uncomfortable experience. I would have been pretty upset if I actually paid $ 24.10. My advice for those that are reading this is to set your expectations very low and avoid Iyed. Next time, we’ll ask friends for a ride instead.

Cheaper than taxi. The drivers are good most of the time. Because you get to rate the drivers, they are really nice. Sometimes there are cases where the cars smell bad, but when I noted that when rating the driver, the company reaches out to explain how they are going to solve the problem.

After two drivers cancelled on me at the last min, I decided to try one more time! The third driver was rude and obviously took me the longer route, not understanding I’m local! Worst service ever, never again! Not even with free or discount codes!

I have used über several times, referred über to everyone I know and have praised über constantly… until this wkd. I took an über from downtown to my house (5.37mi that generally costs right around $ 10) — and was charged $ 60. And that amount is AFTER my $ 36 credit was applied. So without the credit it would have been close to $ 100 TO GO FIVE MILES. I understand that this was a busy night for them but this was NEVER, at ANY point of my ride made clear to me or mentioned. The website mentions that the driver is supposed to have you sign something and nothing was given to me to sign. They also charged my friends $ 250 dollars to get to Cary and back to Raleigh. Unacceptable über and unless I get some money back, I will do everything I can to make sure people do NOT use your business.

Über is such a rip off. Their prices sky rocket after a certain time and on holidays when they know they will get a lot of business. My friends and I caught a über that would have been normally $ 11 but because it was Halloween, they charged us 8.8x the regular amount and a 10min über ended up costing us $ 103. Be very careful when you’re taking them, because they will rip you off!

I will never, ever, ever be tempted to trust my safety and well-​being to this ‘Company’! Like most of my friends I got all excited when I heard about Über. I signed up and a tried them three times. The first 2 were marginal and I got the sense that I had my neighbors’ creepy husband driving me rather than a professional. Who actually hires and trains these people? The last trip was nothing less than scary. The vehicle smelled, the driver smelled like he had been drinking beer all afternoon. He talked the entire trip and kept mentioning how he really needed me to give him a great review so could earn a better rating (?). I finally figured out that I am using an App to summon some random person using his car to cart me around. I am the one who feels like an idiot for jumping on the bandwagon. Never again. I will trust my life with a professional company where I can speak to the owner if I ever have a concern. Awful.

Über isn’t going to work for me. Too much living on the edge. I am in Durham, NC, and tried them for a 7:20 flight the other morning. I started around 5:00 to get a ride, and I kept getting a message saying drivers were all busy, try again in a few minutes. Well, around 5:25 when I got that message, I gave up and called my daughter who lives in the area. If I didn’t have her as a backup, I would have missed my plane probably, as I couldn’t get a RDU taxi at that point. However, the big difference is, I could have had an RDU taxi if I booked the night before. Über doesn’t allow reservations, and you can’t get in touch with a human when you’re trying to get a ride to get any kind of input. Or at least I couldn’t find a way to do it. And nowadays if you miss a flight, you are really out of luck as planes are generally full to capacity and who knows when you could get one to your destination.

Used my 5 free rides and here what I experienced: 1. Lack of directions! 2. Smelly drivers & cars (few of them). 3. One of the drivers can hardly speaks/​understand English! 4. Price turned out to be just like a regular taxi (after the timing fee tegu charge)