AT&T U-verse

Oh if only I could give them zero stars. For 3 months my service has been on and off. The first time I called for service the guy decided to cancel my service call. Guess he didn’t feel like coming out at 4:00. I lost 3 days of work. Finally sent a young kid out to fix it. He couldn’t bury the cable but would get someone out ASAP to do that.
3 weeks later still not buried. Called again. They sent out a more experienced tech who could not bury the cable but could fix ongoing problems I still had. Meanwhile there’s a cable going through my front yard and ACROSS THE ROAD being constantly run over by cars.
UPDATE: Let’s see, it’s now 3 months later. The cable still isn’t buried and is still across the road. I have called numerous times, including yesterday. Now, what do you think is going to happen when the snow plow comes through today? Drop them, you say? I tried and they said they would charge me $ 200. At this point it would be $ 200 well spent, but I will also contact the BBB. Clearly ATT only cares about getting new customers. Once they have you, you’re on your own.
UPDATE: The plow just came by and severed the cable. Out of service again.
UPDATE: ATT just called and cancelled my service call. They can’t get anyone out here until Wednesday. I told her to cancel my service and was told I can only do that Monday — Friday. I absolutely don’t believe this company. Time Warner Cable is able to come out on Monday morning. I’m going with TWC. I have had it with ATT. Please listen to the voice of experience and avoid ATT U-​Verse at all costs.
UPDATE: I now have working, reliable cable service through TWC. Hallelujah! I cancelled ATT and changed my ATT service request to removing all the cable from my house, yard, and road. Let’s see if that ever gets done.

I have AT&T phone service. Their technicians came to our house, uninvited, to lay down some cable. They cut both the phone line and the cable line. They refuse to come and fix it in a timely manner even though they were the ones who cut it! I called multiple times, shunted to multiple people, and I could not find someone to take ownership. Do NOT buy AT&T U-​Verse because you will get the same lousy service

I called to try to lower my bill. $ 60 a month for only internet is just way too much! I called and spoke with a customer service rep, and asked to speak with a supervisor. I spoke with Gale (Gabe?) who pretty much encouraged me to discontinue service and was very eager to transfer me to the customer retention team. I wasn’t wanting to cancel service, just lower the rate I was being charged because I had been promised a lower rate three weeks prior, and a supervisor ever called me back… I had called on a weekend. (Maybe Gale was mad I called him out about that??)
Anyway, I was transfered to Alex out of the San Antonio office. And let me say, this guy was awesome to have a phone conversation with! He was nice and patient and upfront and honest. He let me know where there would be additional charges and where I could cut costs. It was exactly the conversation I needed to have because I just wanted to lower my bill for internet service because the promotion I had been using for the previous year had expired. I asked Gale to pull the call from when I was promised the lower rate… and that was over two weeks ago. Let’s just say I have YET to receive a phone call from him or anyone in that office. I won’t hold my breath.
I was very upset about the conversation with Gale, but I just wanted to shout out to Alex in San Antonio because the customer service stands out in my mind even weeks later! I work in a call center, so I am familiar with the tactics used and the mindset of employees in the call center. Remember that people are still people on the other end of the line. Alex is the bomb!!!

It’s really zero stars. I experienced basically the same installation problem that the ¹¹⁄₃ reviewer did, but in a shorter time period. They also tried to rip me off by installing the family package instead of U-​200. They promised to correct it, but that was 2 days ago. I wasted both of those days sitting around with the tech guy in my living room trying to «solve» the problem. The internet had a glitch the first day, but works. The phone seems to be ok, but the cable is a nightmare and the entire process has been horrible. I would love to fire them and find something better. No way I would recommend that anyone deal with the time suck this has created. Even if the u-​200 gets installed, I have absolutely no confidence that the bill will be correct.