Bell’s Carpet

Hardwood, vinyl and sisal purchase and install went from bad to worse. It started with the assigned sales person who came and measured most of my second floor (three bedrooms, a bonus room, a hall way, a bathroom and a staircase). A week later she had to come back to measure again (lost the document? wrong measurements? don’t know). Then she called us back to the store because she could not find the sample of the flooring we ordered and needed us to look through multiple boards to find it. Finally, her boss found it in about 5 minutes. I later learned that she was being trained.
Next came the delivery and the installers a week or so later. When they showed up with the quarter round it was wrong. She ordered stained from the supplier but we specified white. We were told it would delay the install to reorder so we went with the wrong quarter round.
The installers were the worse of the nightmare. We paid a lot of money to have the furniture moved and put back in the proper places. It was moved alright but was left haphazard; Brand new bedroom furniture was damaged, two beds were only partially reassembled. Smaller pieces were bundled in the wrong rooms and piled together like a mountain of junk. I thought paying for furniture moving would include replacing things where they belong.
But the worse problem was the saw dust.
They choose to do the sawing in a bathroom threshold immediately in front of an open staircase ensuring that saw dust would be distributed in every room, on every piece of furniture, in every nook and cranny throughout the entire house. They left the exposed edges of the quarter round unstained. Also, by using the second bathroom to run the saw, they dislodged the existing vinyl which was not part of the job. In addition they left a mess of saw dust in the garage and in the drive way.
I was denied a replacement for the bathroom vinyl they damaged but was given a «break» on the additional charge to replace it. Bell’s claimed the original vinyl was not installed properly hence it wasn’t their fault. I never did figure out what the «break» was and had to pay extra for the replacement. They did send someone to fix the quarter round and the damaged furniture as well as put one of the beds together correctly. I reassembled the other bed myself.
Weeks later (as scheduled) new installers came to do the stair case with sisal rugs that we picked out. When they arrived I was informed that it need a mat and it need to be finishes on both long edges. Neither of which was specified in the order. At least when all that was gathered a week or so later the install went well as well as the new vinyl in the damaged bath.
All in all I paid over $ 7,000 for new hardwood and installation, some vinyl and sisal on the stairs. What I got was a nightmare. If you must use Bell’s make sure you get references on the installers. And don’t deal with anyone being trained. Although my best advice is to go elsewhere.