Duke Urgent Care Brier Creek

Definitely put the «urgent» in urgent care!
I’ve been dealing with an eye inflection all week & after prescribed eye drops weren’t helping, I needed to get checked out again.
With the July 4^th holiday being observed by my primary care doctor & several other urgent cares, I was happy to see that Duke Urgent Care was open. And on their site you were able to make an appointment. I got the first available at 9:20 (it was 8 AM when I began searching).
When I arrived at 8:55, they went ahead & took me back. The staff quickly checked me in & did an eye test. I only waited in an exam room for five minutes & a doctor came in. Dr. Masse was very nice & quick. She prescribed a different kind of eye drops & out the door I went. The whole process from arrival to leaving was 20 minutes. I was out even before my appointment time!
Nice staff, easy, quick process & open 365 days a year. A+++ in my book!

Had to bring my mom in after her regular doctor’s office closed. The girls at the front desk were very professional and friendly. We sat down and waited maybe 5 minutes then were called back by a nurse. I was walking in with my mom when the nurse made it a pretty big deal to look at my mom and say «are you my patient?» almost like she didn’t want me to come back with her. The intake process with said nurse was less than stellar as the «nurse» or whatever her title was, was very calloused and acted annoyed when my mom tried to hand her a list of the medications that she takes. She would not accept the list, so my mom had to sit there and read (and try to pronounce) everything that she takes when she was already feeling bad.
The doctor on the other hand was great and things were quick once snooty nurse out of the picture. Her results were what we thought, and we left with a prescription.
As a side note, I’ve worked at a pretty large hospital as a social worker. I get pretty peeved when I see people treating other people in a poor way when they are seeking medical help –patients are customers and should be treated as such with respect and compassion. I wish I could remember her name, trust me — I’d call and complain instead of posting about it here.

Took my daughter here back in early September of 2014 & they diagnosed her immediately. Great doctor who was great with my daughter. Great bedside manners. And we were in and out in less than 1hr.

I was here the either day for some awful muscle cramps and I was surprised at how quickly I was seen! I got there at 530 and was out within the hour. The PA was very sweet and addressed all my concerns as well as instead of prescribing me pain medicine she discussed nutritional options. I felt at ease and worry free after I left!

I have visited this urgent care twice. The first time, honestly, the person who saw me was very perfunctory. I feel that I did get adequate medical care, but not really from someone with the best bedside manner.
However, I returned a few weeks ago for something else and I have to say– both the PA and the medical student who was shadowing him— they were just extraordinary! I came to the urgent care very scared and the staff was just so caring. They explained everything to me, what might be causing my symptoms, they really LISTENED to me– bottom line– I felt cared for as a patient and a human being.
I really wish I could remember the name of the PA and the medical student so that I could call them out for the wonderful treatment I received. Also, the medical student who was shadowing that day– whoever you are– you are going to be a wonderful doctor!!!

Stopped in today. Very friendly and professional staff out front and I was well cared for. Front desk staff was very courteous and professional. PA I saw was likewise excellent.
Thanks!

Been here multiple times with my family and the staff is always very friendly and efficient. We have gotten broken bones set, had stitches, and strep throat treated the with no issues. Highly recommend this convenient location.

I hope that the medical care service is much better than their customer service. Poor communication and rude, nearly belligerent answers from the office staff to simple follow up questions. Low to no wait times at least.

I recently moved to Raleigh and needed some medical attention. When I arrived I went into the urgent care office but soon realized I made the appt at the primary care office across the hall. What got me was how incredibly RUDE both receptionists were at the urgent care. They have the compassion of a snail. When you’re not feeling well and you’re under stress and duress that’s the last place you want to be. I ended up at the primary care across the hall and they made up for all the rudeness I received at the urgent care. They restored my faith in the kindness of strangers when you’re down and out!

The people who work here are nice enough and the service is speedy. I will give them that.
Unfortunately, I have had to go here twice in the past two weeks (weekends or nights when I couldn’t get to my doctor). I was misdiagnosed TWICE. The first time I went in, I was told by the doctor that I had a cold and ‘my body was doing a really good job of fighting it off’ and told me to take ibuprofen (as I tell her that I have had a fever of 103 for 8 days, intense body aches, chills, sweats… etc.). She wouldn’t have even flu tested me unless I asked. Come to find out after visiting my doctor the next day, dissatisfied with Urgent Care’s weak answer, I had mono. an easy blood test and listening to my symptoms would have indicated that.
the second time was a week later, and I was scared that I had strep throat and an ear infection. The doctor this time (despite being a very nice man) didn’t even strep test me but told me I definitely had strep, gave me antibiotics, and sent me on my way. The antibiotics didn’t help my ear infection or throat. Upon talking to my actual doctor 5 days later, who DID strep test me, I never had strep throat in the first place. They gave me a steroid that cleared up my throat issues and ear infection almost immediately and told me that it’s ridiculous to not test for strep, as it is an unpredictable infection.
Unimpressed. I was put through so much more stress than my body could handle. I thought that Duke trained doctors would have better protocol than this.

I’ve visited this location several times, and always get seen promptly. Good care, in and out. At my most recent visit, the nurse even recognized me. Good sign or not for me, it was nice to be remembered.

I’ve always had pretty good experiences with Duke urgent care centers. This was the first visit to the Brier Creek location. I brought my 12yo who had a fever of about 103 going on 40 hours. Normally, I wouldn’t have brought her in but when she complained of her neck hurting. Red flags went up. We arrived a little after 8am, and we were the only patients in the waiting room. At check-​in, they were able to access her Duke medical records in a flash. We may have waited for 10 minutes, then brought in for vitals and shown to an exam room. There may have been another 10-​minute wait before our doctor arrived. Dr. Wase was fantastic with her. He’s not a pediatrician but an ER doctor, and he was very good explaining things in layman’s terms, very practical and empathetic.

I have been here a number of times and I find them quick and efficient. I have rarely had to wait longer than 15 minutes to see someone.

This urgent care center is fairly new and the urgent care office itself is really clean, which is a must. Though I’ve only been there once, it was not at all overly crowded and I was seen pretty quickly. This place is just outside the main shopping area of Brier Creek and not too many people seem to know it’s there, so if you ever have something pressing you need to go here for and don’t want to wait, this is the place to be.
Staff was fairly accommodating, but not overly friendly. What’s unique about this place is that they offer free wi-​fi. Not sure why you’d need it if you’re there for URGENT care, but hey, you never know. They’re open everyday from 8 am — 8 pm. Pretty easy to remember.