FastMed Urgent Care

This place is beyond slow. I began to see my life passing me by. At this location, (from what I can see) They only see one person at a time. So while the nurse is doing whatever it is that she is doing, the doctors sit there and play on her phone.

Very shocked by all of the bad reviews. It has been about a year since my last visit to FastMed (knock wood) but I have always experienced exceptional care and service. Their location is very central to my work and recreational activities. In a 14 month span I believe I visited this location a half dozen times and always had exceptional service. When work injuries, soccer practice mishaps or flu shots were needed Fast Med is very convenient.
The online checkin is great, especially if the patient has been to the location in the past. I can’t remember ever waiting more then 20 minuets which is very reasonable given the alternative.
I’m always the designated ride to seek medical attention and there are only two Urgent Care facilities I feel comfortable with, FastMed is definitely one of them!

I will not be back! I came here on ¼. The woman at the front desk was more focused on her phone than helping me. Being a new urgent care I wanted to make sure FastMed was covered by my insurance. I asked the woman to check and she told me over and over I would be fine. I had to request a few times for her to check.
The doctor I saw was great. No complaints there. Everything was very clean and organized.
My rating for the one star is because it took over a week to receive the results from my lab work. It was clear when I was there something was wrong. I called the next day and asked if my lab results were back and I was informed it takes 3 – 5 days to get them back. This is completely unacceptable. RX Urgent Care and Duke have always been next day for me. There is no reason with today’s technology for it to take this long. Today I received a phone call (¹⁄₁₂) and it turns out I do have an infection so over a week later I am finally being prescribed the medication I need. Absolutely ridiculous. Until they fix their service level agreements with their lab provider, I will not be back.

Third visit at this location. Previous visits went swimmingly. This time no one seems to have any sense of urgency or regard for bedside manner. Maybe there was a change in management or a lot of turnover or something? Pretty concerning hygiene issues observed today, as well as general apathy with all the reception and nurse staff. The PA was actually pretty l nice and likeable. Everyone else seemed hungover or something today. Probably time to go somewhere else…

I visited this urgent care recently when my toddler caught strep from her cousin and the doctors office was closed. The wait is exceptionally long but I suppose there is not much you can do about that at a place for walk ins. The staff all seemed very nice and courteous but I do think it’s the luck of the draw on what medical staff you get. We had to return three times for my child to get her antibiotics in a shot since she couldn’t keep down the liquid and sometimes the PA we got was extremely knowledgable and other times we would be seen by someone who was openly inexperienced. I did have 2 young women tell me on two different days that my child was the youngest they had ever administered a shot to and they were nervous. That didn’t help my already crazy first time mom paranoia. I also had to call back with a concern and the young PA told me on the phone she knew nothing about the antibiotics my child was on and she would have to look it up. I understand that all professionals have to gain experience but I would rather you ask me to hold and speak to your supervisor then tell me you have no idea. I would go back if my doctor was closed but I would ask for a specific PA

Worst experience. We decided to stop here because I was under the weather extremely and did not want to go to the ER. We had a horrible experience at the ER last time and vowed never to return. My original urgent care was closed. This was 4 minutes away so we thought «might as well». From check in to «check out». It was horrible. I have no idea why this is called «Urgent» care. Urgency did not seem to be a priority here. It took quite a while to fill out the paper work and be called back. once I was called back they took my vitals. Then I played the waiting game. We arrived at 7pm. It was 7:50pm and I still wasn’t seen. And there was no sign of assistance in sight. There were 3 other ppl who had been waiting longer than me. No one checked on me (though I was vomiting uncontrollably). Maybe it was because I didn’t have a fever that they didn’t see it as a priority. Or common courtesy. I almost fainted in the room by myself. I stepped out to check on where the doctor (or anyone) was and couldn’t find anyone. Two other families were looking for help. Another ended up leaving. Fortunately when I left the front desk lady did agree to refund me. At least I did not have to fight for it.
I am not sure if they are understaffed or just did not care. I am sure that they will never receive my business or a few of those families’ business ever. Again. If you can wait it’s best to push through for the night and call your GP first thing in the morning. If u can’t, go to the ER (at your own risk. It is very expensive)

I really wish the star system was broken up in to two parts. The front office would have a NEGATIVE 59 and the Medical Assistants/​Doctors a 5.
The front office staff is so rude and cynical. Although, reading through others’ reviews, I guess it all depends on who is working and the day/​time that you arrive. The Front Office ladies bark orders at you like they’re doing you the favor of seeing you today. They have no empathy what-​so-​ever. The wait time is generally long, but I haven’t been to too many Urgent Care’s that didn’t have an extensive wait. You can also schedule appointments at this location, so that would help with the wait time.
I’ve frequented this location multiple times and have always been very pleased with the medical assistants and physicians. They do take as much time as possible with each patient, even though it is an Urgent Care.

Service is really slow. Front desk people are nice and the place is clean. The physician was nice and was attentive. I would go to another urgent care because the wait time is too long.

So yesterday was my first time coming to this facility. The lady at the front desk was pleasant and the nurse was so nice so I was expecting a great visit. I went first thing in the morning to avoid a long wait or rushed service. Unfortunately, I was not pleased at all with my experience with the doctor.
As soon as she began her appointment with me, I could already tell that she seemed completely uninterested. I described to her my medical concern (which is a condition I have encountered a number of times) and she was so nonchalant it was ridiculous. I was told by the nurse that I would have a full exam, but when the doctor came in, she’s like well… we don’t have the equipment for a full exam, we just ran out of supplies. How do you not have the equipment needed?
Then as I am asking for her professional opinion on how to stop this condition from occurring again, she says ummm I don’t know. Really?! I expected more than an ‘I don’t know.’ She rushed through our appointment, I could hardly even understand what she was saying because she was talking so fast. Not to mention, she barely gave me a chance to speak. Can you slow it down a little & show a little compassion?
After a rushed appointment, she just says «well you’ve had these symptoms before so I guess I’ll just prescribe you whatever you’ve been given before.» While writing my prescription, she made the comment «Wow I hardly ever write this prescription.» Which I found offensive, why was that necessary to say? I told her exactly what pharmacy to send my prescription to and she sends it to the completely wrong Walgreens across town.
Not impressed at all. I actually found it upsetting at her lack of concern. I will not be returning to this urgent care.

One star is being generous. Negative stars should be a thing.
Where do I begin? The front desk is not friendly. To me, that’s a big deal because they set the tone for the whole visit. It wasn’t a super long wait. I was perplexed about my symptoms and even though I had an appointment with my primary the following week, I wanted to be sure nothing was wrong.
I expressed concern with a few things. I felt that I was descriptive and although the symptoms could have been a wide variety of things, she looked at me dumbfounded, confused with not even an idea of what could be wrong. I don’t expect psychic abilities but perhaps a urine or blood test. I received an X-​ray and EKG, which turns out, was completely unnecessary. Hindsight, I feel she was grasping at straws. At the end of my visit, I felt she wasn’t taking me seriously. I’m not going to pay a 75 $ copay for fun lady. I was there because I was hoping for some ideas, even if not definitive, something that could POSSIBLY explain what I was experiencing. The PA was not someone I would ever see again. It’s scary. What really was the tip of the iceberg was her handing me a Zpack at the end of my visit. Nothing during my visit was there any proof I had an infection of any sort. The word infection came up in conversation, but I find it highly irresponsible for her to give me that without her having an inkling that was the issue. Also, I’m aware that they can be placebos, so maybe this was her way of easing my mind? Haha, right. It was offensive.
I would stay away from this place. You have been warned. The for profit medical world is disgusting. When I go to a place for medical help, I have expectations of a professional bedside manner, knowledge about ailments and medicine and for the «doctor» to actually care about helping.
If you want to waste money and have zero care for what urgent matter you are experiencing, please, I urge you to check this place out. Ha!

Dana at the front desk was so friendly, upbeat and efficient. I was not there for a medical issue, but a pre-​employment drug screening and they made the process quick and simple.

Very clean. Front desk is polite and friendly. It took about 45 minutes to be called back, not fast at all. Sadly when I had to go back a second time the wait was even longer so it seems to be a reoccurring theme.

Very good facility. Excellent, polite staff. Extremely clean and plenty of room. They did X-​rays for me and had them read in a matter of minutes. It’s beneficial to check in online before going but isn’t necessary. They have a discount program for patients without insurance ($ 35 annual fee, then Appts are $ 99). They submitted my prescriptions electronically to my own pharmacy. I would highly recommend and will return myself when necessary.

I think they only have 1 doctor that works there. Been there twice and have had to wait a couple hours both times even though there are not that many people waiting. It is probably faster to drive to another urgent care.

Lousy staff, they will not give estimated wait time… after an hour… you’ll still be in the same boat… service and knowledge of staff sucks!

I’m actually very disappointed! My first visit was amazing. The DOCTOR I had was great. I came in for coughing. Low and behold I had bronchitis and pneumonia. My nurse Red was awesome, even though I had to strip down and him giving me a shot in the but. I loved the doctor. His bedside manner was very sweet and professional. Dr. Gambia? I can’t recall. Wait time was short and great experience overall. Second visit was a preemployment screening. Red again helped me out. No problems there.
Now, second medical experience… I came in with horrendous head pain, dizziness, and nausea. The nurse Precious called me back. Took my vitals; first impression was very tired looking and or overworked. You could tell she hadn’t slept for days. Hair, eyes and demeanor was sure tiredness. So, she mentions my BP being low and someone will be in shortly. Expecting a Dr, I got there PA. She looks very young. Right out of school? Externship? She asks a lot of questions. Leaves and another person walks in, a different nurse getting s swab to test for the Flu. She leaves… Then Another PA comes in to check my BP then leaves then the first PA comes and and says I need you to go and get s sample for me. Points to a bathroom. She seems rushed. Well, it was lunch time. Maybe I was interrupting or going into her break time. She tells me I am positive for the Flu B… Doesn’t get me a background of the strand. She tells me I have meds and send me on my way. Head pain? I am not sneezing, coughing and there is no present fever. I presented head pain and nausea. No bloodwork or fluids were performed.
I didn’t like how I had 2 PA and 2 nurses come in.
So back again for a third time. Called them to see if I could see a doctor and apparently all they have is PAs
Just sloppy here. No more RNs and doctors. Medical assistants and PAs… I liked this placed specifically because of my first experience and location but guess going to change places. :word of advice… Patients can hear through the walls…:
If I had the doctor or equivalent I would have given it a 5 star. Very disappointed.
Gave them a chance today with my follow up. Receptionist was ridiculous! She asked for my drivers and couldn’t tell which name was my first name?! Not to mention she looked tired/​drunk or high. Expectations lowered here? No professionalism. Calling patients by their first names?!? No. It’s Mrs/​Ms/​Mr. Smith. This place went down hill.
And no, will not email the CEO as the Unilocal person has repeatedly done to everyone here. It’s clear the CEO is scamming patients charging them there office visit for a DOCTOR when it’s a PA which is cheaper and pocketing the rest. He’s cheap and a scammer. Get people with credentials at your facility. Not coming here anymore. Would rather spend the extra money going to an emergency hospital if anything comes up.
If I was seeing Dr. Garbia, he would have done an aggressive approach like he did with my bronchitis. Not this ‘that’s what I would have done, plus saves you money’ seriously?! This place sucks. Red and Dr. Garbia, I miss you! To the CEO, forward me where they are and I will follow them.

Upon the recommendation of the manager Reuel, I contacted the CEO, Mr. Jason Williams. I voiced my concern and informed him of my experience. This was several weeks ago. He has never contacted me back. This speaks volumes of his commitment to good customer service, and ultimately predicts the success of his company. Shame on you, Mr. Williams.

FastMed urgent care on Creedmoor is my go-​to place when I’m feeling under the weather or in pain. The staff is friendly, honest and incredibly helpful. You won’t be sitting around for hours waiting either! You will be in and out in no time!

I’m currently here to submit a pre-​employment specimen sample. I’ve been here for an hour and a half and counting. I’ve too noticed that they don’t call people by the order in which they came in. A gentleman who came in right after who also is taking a drug test for pre-​employment purposes at the same company I am was called before. Absolutely ridiculous. I wouldn’t recommend this place to my worst enemy.

I went here because I had symptoms of strep and/​or the flu. I don’t have health insurance, and so the front desk associate was really helpful in signing me up for a discount program. This was awesome and my visit ended up only costing me $ 135 and I was only there for about an hour. They did a strep, mono and a flu test on me. Office was clean and the staff was professional.