FedEx Office Print & Ship Center

Had a few items that were fragile and would not fit in USPS Priority Mail packaging.
Went in about 7 pm and was promptly greeted. Employee asked a couple of questions about the items I was shipping and quickly got to wrapping the fragile items in bubble wrap.
Had everything wrapped and packaged in a few minutes. The employee also did a good job of going over the delivery options and letting me know how I can track the shipment’s progress.
I like that the business is open late (at least during the holiday season). It’s a great advantage to those that need hours outside of 9 to 5 to not only for shipping but for printing and other office work.

They didn’t have the size paper I needed so they had to scale it and charge me for a larger size. The woman who was helping me had an attitude the whole time and spoke to me like I was stupid. Her name tag said she had been working there since 2003 so I was surprised she was not more friendly with me. There were people behind me in line and the other employee in the back did not come up to greet or help them at all. I am disappointed in the customer service.

I wish I had reviewed this site prior to visiting this store. I had to scan 9 sheets of info. After talking with the clerk, she informed me that its 45cent per minute on the scanner. Sounds like a great deal right… wrong!
After logging on, inserting my CC for access, the timer started but guess what?! The scanner had to warm up… hmmmmmm 45secs later it was ready to scan. So I place my 1^st sheet down, pressed scan it took 15secs (really?). Yep it did, strange I thought.
So I placed the next sheet on the scanner, guess what… the scanner had to warm up again!!! Really WTF I thought! then after 45sec it was ready to scan which took 15sec! it continued for the next 7 sheets! What a ripe off, I talked with the clerk an she looked at me with dumb look of I don’t know any thing about it! So after scanning my work, I asked to speak with the manager and ask for a comment card. No manager on site, he/​she was at lunch not sure on return time… comment cards were misplaced! Hmmmm I grabbed my phone and pointed out that I could easily look up the number to corp. Guess what? Comment cards were located and the manager appeared!
Pls pls stay away from this store, the customer service is very bad. No support and its all about the profit!

Seriously, does ANYONE WORK AT THIS FEDEX LOCATION?! There are five people, but no one is asking if I need help nor do they give a rats ass if I am even there. (Excuse my language! I am LITERALLY in the store using their wi-​fi to write this review and it’s really that bad!!)
The ONLY reason why I came to Fedex Office is because I went to the one in Texas, and it was SO amazingly nice, that I thought I’d try this one on Capital again after a prior not so great experience.
1. Their prices are OUTRAGEOUS, but I go to them to get stuff «professionally» done. WHAT A FREAKING JOKE?! I paid for 80 of my program to be cut and a lot of them were off. It was too late to go back and have them re-​do them. It was just SUCH a freaking pain.
2. Their customer service is DECENT AT BEST! When you know someone needs help, why do the rest of them just stand there and look at you or talk to each other. Their, «I don’t care about your stuff» attitude really gets on my nerves. It’s just not up to par. You work in a service industry. Am I really asking too much?!
I wrote this whole review while the workers talk amongst themselves and ignored me.

Waltzed in here this afternoon with the hubs to mail our final adoption paperwork packet. We were on a high since we’d just completed over 120 pages of paperwork — and were super excited to get this thing into the mail, even on a Sunday.
The associate behind the counter was not so happy to be there and I don’t know if she was just overworked or underwhelmed with her job, but she was trying to put a damper on our mood. Try as she might, I was not going to let her get us down.
I went to the counter and asked her for her help and she slap happily assisted and got the job done, and I think she felt badly about her tone once another customer came in and she started interacting with her in the same tone, and she tried to be a little nicer — but she never smiled and was just not so fun to work with.
She asked us how soon we wanted to get the package to its destination, and I like to have some options before I commit — but I had to pry what was on the computer monitor in front of her out of her before I could get a list of the time frames and pricing information. Ugh!
Then when I stated that I would like to have some sort of «insurance» on the documents she sighed and gave me a sort of «look» like I was nuts. After I explained the documents had information such as our SSNs, and maybe the word «insurance» was not what I was seeking I finally decided I needed someone to sign for it. She thought I was nuts, but finally gave me what I asked for, after I told her I was sorry I called what I was seeking by the wrong name.
The store is clean and has a good selection of printing and mailing services, along with a Sony photo machine (which I have used other places and am in love with). However, if you want to take advantage of these services, just hope you don’t get grumpy at your service.